Trusted Agent profile · Gloucester
★★★★★
523 reviews across 2 platforms
125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ
Farr & Farr Longlevens's office in Gloucester, at 125 Cheltenham Road, is rated 4.2 out of 5 across 523 reviews on two platforms, including 25 Google reviews rated 4.8.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleSeems always able to help and feedback good. Same lady showed us round through the process to contacting us with updates.knowledge of document issues sometimes better than our solicitors at times.Imminent move in two weeks. In hindsight wished we had sold with them but no agents in our town. % commision would of been less that our Agents as well compaired to 'Anrws' would recommended!
5/5
TrustpilotPatryk Lehmann property manager
Patryk Lehmann property manager Great to come back and fix all our issues He emails & follows up with call not used to this with previous property manager. Really happy he has been assigned to our property rental. Nadya Dalil Amarnani
5/5
TrustpilotGood agent and property management.
Mandy has managed my property for some time now taking the pressure off me as complience is so critical in this day and age.She has always tried to resolve any issues that come up regarding the property.
5/5
GoogleSuper estate agent to deal with. Always on it and very tenacious. Have bought, sold and rented through Farr and Farr. Absolutely spot on. Special thanks to the Team at Longlevens (thanks to Jo especially). Cheers H
1/5
TrustpilotTerrible, don't come back to you
Wanted to view a property however calls not answered despite trying many times, messages not responded to and no one has been in touch to book a viewing.
1/5
Trustpilot10/10 WOULD NOT RECOMMEND!
This agency is absolutely awful and unprofessional. I was scheduled for a viewing an hour and half away from my home spent loads of money trying to get to the showing and when I arrived I was stood up and left without any communication. Reaching out to them to explain what had happened I heard no response or anyone trying to mend the mistake. DO NOT LET through them.
1/5
TrustpilotThe worst experiance ever!!!
The worst experiance ever!!!They want just to grab your money and very unprofessional behaviorFor more informations have a look to my review on GoogleSTAY AWAY!!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
Trustpilotkitchen tap issue -goodhearts
we had an issue with our water pressure in the kitchen tap, Jen contacted Goodhearts quickly for us. Goodhearts contacted us very quickly to arrange the appointment, when the plumber arrived he was quick and efficient with the job. Only pointer i could give would be to confirm a rough time on the day of the appointment.
5/5
TrustpilotProperty Manager April Keane
April Keane has made the last couple of weeks of my tenancy very enjoyable. Any issues and requests have been resolved in a timely manner, and she has consistently been available to support me as a tenant. She has been professional and kind at every step of the way, which I am thankful to her for.
5/5
TrustpilotDan Johnson at Harpenden branch has…
Dan Johnson at Harpenden branch has been an excellent agent. He keeps me well informed and follows up on queries quickly. If I leave messages for him they are followed up quickly by colleagues.
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional. The number of lies these folks can make up on the spot makes you wonder how this business can operate with any success. Don't trust your investment here, better to work with local estates agents.Gerrards Cross branch
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to hear of your dissatisfaction with our services. Please rest assured we treat any feedback received very seriously and will look into this as a matter of urgency. Should you wish to provide us with further information (particularly the branch name) please do edit your review. Thank you again.
1/5
TrustpilotVery rude and unprofessional
Very rude and unprofessional. No respect for customers. Also likes to snitch on the landlord and has only his own interests at heart
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotOverall I would say the team do a very…
Overall I would say the team do a very good job, especially Angela Parn.
1/5
TrustpilotIf you want to sell your home for a song, then great
Not a great agent. Not many clients. Pushing to sell for a song. Avoid
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotA very professional agency
A very professional agency with a brilliant set of people like David Whiting. He always keeps us informed and provides all the help necessary. Never faced any problems in the last 8 years.
1/5
TrustpilotUse OpenRent and cut the middle man
Use OpenRent. Download the app and join more than 5 million people cutting the middle man and setting an open, honest, and transparent relationship between the landlord and the tenant.
5/5
TrustpilotCharlotte is real credit to her team
Charlotte in caterham branch is a real credit to her team! She made the whole process from start to finish very smooth -nothing was to much hassle she was always at the end of the phone!Thank you
Thank you for leaving us a review, it is fantastic to hear Charlotte had such a positive impact on your experience, we look forward to sharing your review with her.
5/5
TrustpilotVery professional service and…
Very professional service and communication
2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotJust a quick note to say a big thank…
Just a quick note to say a big thank you once again to Rebecca Pole in the Rickmansworth office, the level of detail and service is to be commended, she is always polite,professional and extremely knowledgeable.Thanks
Thank you for leaving us a review, it is fantastic to hear Rebecca and the team provided you with such a high level of service. We look forward to sharing your review with the team.
1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Farr & Farr Longlevens's Gloucester office has 523 reviews across two platforms: 25 on Google, 498 on Trustpilot (across the whole business).
Farr & Farr Longlevens Gloucester is rated 4.2 out of 5 across all 523 reviews, and 4.8 out of 5 on Google from 25 reviews.
Farr & Farr Longlevens Gloucester, 125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ.
