Trusted Agent profile · Gloucester
★★★★★
540 reviews across 2 platforms
125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ
Farr & Farr Longlevens's office in Gloucester, at 125 Cheltenham Road, is rated 4.2 out of 5 across 540 reviews on two platforms, including 34 Google reviews rated 4.8.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleReally happy with the service provided by Farr and Farr, they valued the property realistically and it sold quickly. They understood our wish that we wanted it to remain a family home, not a buy to let. They communicated well and were always polite and friendly. They seem to be a really nice team.
1/5
TrustpilotBeware when offering!!
Similar to another reviewer. They were very attentive in order to get an offer ‘in writing’ from us, but subsequently used our offer to push up an offer from another party. The email declining the offer was crass and you would expect more from a professional organisation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHighly Recommended
My wife and I were very impressed by the professionalism and efficiency of all the staff we came into contact with in selling our home. All the staff operated as a team in securing the best sales outcome that could be expected and ensured an effective relationship was maintained with our buyer.
Thank you for leaving us a review. We are delighted to hear you had a positive experience working with us and hope we are able to do so again in the future.
5/5
Trustpilotexcellent service and approach
Honey was helpful, supportive and knowledgeable through the whole process. The buying experience was painless and her superb communication helped to keep everything on track and to complete on time
5/5
TrustpilotEllie Masters is really excellent
Ellie Masters is really excellent. Always keeps me informed, always sorts out things quickly and well. She is very helpful and great to deal with
5/5
TrustpilotExcellent Service from Daniel Johnson…
Excellent Service from Daniel Johnson and the team at the Harpenden Branch whenever we have needed to contact and quick to resolve any issues.
5/5
TrustpilotCharlotte Brown is our property manager
Charlotte Brown is our property manager. We have found her level of service to be superb. Charlotte is attentive and professional and we would not hesitate to recommend her services.
5/5
TrustpilotOur property manager Saima is…
Our property manager Saima is wonderful. We've had a few things that needed repairing since moving in last April and all of them have been addressed quickly and are now fixed.Thank you Saima
4/5
TrustpilotGreat property managers very responsive…
Great property managers very responsive and quick to act on any issues . Many thanks to Gemma Ward for the great communication and response.
5/5
TrustpilotThanks to David Whiting for being quick…
Thanks to David Whiting for being quick in respond, and sort out any issue / maintenance. Can not thank him enough. David is so easy to approach and made our lives much easier.
5/5
TrustpilotA Good Move
Basically it came down to Stella. She was the staff member we dealt with most throughout the process and went out of her way to be helpful and accommodating. This particularly applied after exchange of contracts when we needed to visit our new property with contractors several times to arrange for work to be undertaken. She always helped willingly with this and basically made it all possible.
5/5
TrustpilotThank you Alexia
Thank you Alexia, we have just completed on our flat and want to say thank you for such a professional, efficient service from start to finish. We appreciate all your help, many thanks!
1/5
TrustpilotReally terrible
Really terrible - we’ve enquired about a property (or tried to) about 4 times and no one ever gets back to us - I don’t know why anyone would choose to work with people who actively ignore potential clients. Shockingly poor.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAs a tenant
As a tenant, I have been very happy with our most recent property manager, Katie Tucker, at the Cheltenham branch. Katie's communication and thoughtfulness have been very much appreciated, even though she is clearly working on behalf of the landlord.This has made for a better experience than I could have hoped for coming to the end of our 13-year tenancy at this house, which is about to be put up for sale. I am very grateful to Katie, and hope other tenants and landlords will benefit from her no-nonsense, clear communication and swift actions that have helped resolve issues (of which there have been a great many in the past few months!) sensibly and fairly for all. Thank you.
5/5
TrustpilotHannah Morris
Hannah provided numerous letting options for us to inspect quickly and suitably. We were very pleased with her choices and were able to secure an excellent rental property. Hannah followed up efficiently to help us conclude the agreements without a hitch. We thank her for her diligence and assistance throughout the process
5/5
TrustpilotMelanie Hudson & the Bath team
Melanie Hudson and the whole team at the Bath office have been brilliant from start to finish.Finding a rental in this area isn't easy but having secured somewhere really quickly they have made the process super easy and I couldn't recommend them highly enough!
5/5
TrustpilotBig steps ...
Moving house after 16 years in your own well-loved home to a brand new area is not something for the faint-hearted and it certainly felt like a scary step to be taking, specifically as we hadn't rented for over 25 years. Melanie from the Bath office has been instrumental in helping ease us into our beautiful rental property and has kept us informed and updated both before and after the move. Cannot recommend her service highly enough.
5/5
TrustpilotMelanie was extremely helpful when our…
Melanie was extremely helpful when our radiator started to leak, getting an engineer out as soon as possible to fix the issue.
5/5
TrustpilotScott and Frederica at Greenwich branch
Great knowledge of the rental market and always able to provide answers to the various obstacles that came up when renting our home out on a short term contract. Scott in particular was not only able to point out all the legal matters but also had practical solutions when the need arose.
5/5
TrustpilotHave dealt with David Whiting at the St…
Have dealt with David Whiting at the St Albans branch for many years now. He is always polite and efficient with an ability to get things done in a timely manner.
5/5
TrustpilotGreat service
Super helpful with any issues that have come up with our rental.
4/5
TrustpilotCompetent
Competent, professional and friendly. Amy has been super helpful
1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
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