Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSales before safety
Disgraceful, marketing properties at Old Bellerbys Cottage, Wadhurst Place, Wadhurst with known defects and safety concerns. Safety last approach.
Hester · 3 December 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. Unfortunately we have no record of working with 'Old Bellerbys Cottage' and are not currently marketing Wadhurst Place, albeit we were several months ago. We are not aware of any safety concerns within the building nor were we involved in the development process, so are unfortunately unable to assist. As we have no further information, we would advise you contact the developer or your managing agent should you have concerns. We apologise we are unable to help further as we have no current involvement but do hope you are able to find a suitable resolution.
★★★★★ 5/5
TrustpilotExtremely efficient!
I am very happy with how smooth the process was and how efficient Jack and Julia have been! Communication was superb, could not ask for anything more. I am very grateful for all the help and for keeping me updated! Thank you!
Diana · 2 December 2021
★★★★★ 5/5
TrustpilotThanks
Moved into the house slightly before all the work has been done by Max Barnes (property manager) was super helpful in sorting all the remaining work out and making sure we were both happy!
James · 29 November 2022
★★★★★ 5/5
TrustpilotNegotiating return of deposit
Hayley did a great job in managing the contract close out and negotiations on costs for damages/wear & tear. I feel she represented the interests of both parties in a fair and reasonable manner and we were both very happy with the outcome.
Donal · 15 September 2021
★★★★★ 5/5
TrustpilotSharon is wonderful
Sharon recently helped us find a house to rent and was exceptional throughout. Efficient, thoughtful, caring and conscientious. I would highly recommend calling Sharon to manage or help you find a rental property.
Rachel · 13 December 2022
★★★★★ 5/5
TrustpilotJacob professionalism and attention to…
Jacob professionalism and attention to detail assured a smooth transition from valuation to completion. Would recommend highly...
Debbie · 6 February 2020
Agent replied · 22 October 2024
Thank you leaving us a review, Jacob will be delighted to receive your feedback!
★★★★★ 5/5
TrustpilotKarin couldn’t have been more helpful
Karin couldn’t have been more helpful, first time renter moving down to London to work, he was very good and laid back and made me feed at ease throughout the process! the place he showed me round was great i’m very happy here.
Corey · 9 August 2021
★★★★★ 5/5
TrustpilotIman dealt with the end of tenancy…
Iman dealt with the end of tenancy deposit process efficiently.many thanks
Amit · 11 June 2024
★★★★★ 4/5
TrustpilotGreat service and helpful
Great service and helpful. Mandy always on hand to help with any questions or issues.
LR · 19 March 2024
★★★★★ 5/5
TrustpilotMandy D'Orta - Property Manager
We have been renting our house in Marlow for a while now, and our Property Manager, Mandy D'Orta, is always very friendly, extremely helpful, very efficient and professional, and gives us excellent service!
Judith · 8 November 2022
★★★★★ 5/5
TrustpilotExcellent Property Manager
I am delighted with the service that my Property Manager Rebecca Hitchman has provided over the last year especially in the face of some challenges with the tenant. The other staff at the Cheltenham office have also been extremely helpful.
Colin · 14 December 2021
★★★★★ 5/5
TrustpilotPrompt and professional service
Prompt and professional service, in particular from Anca Ciobanu who manages our property.
Ilaria · 17 April 2024
★★★★★ 5/5
TrustpilotAmazing people and outstanding service
Amazing people and outstanding service! Oksana
Oksana · 19 August 2024
★★★★★ 5/5
TrustpilotI have had many dealings with Sonsurae…
I have had many dealings with Sonsurae over the years and am very impressed with the level of service received. Friendly, efficient and fantastic communication throughout!
Daniel · 22 May 2023
★★★★★ 5/5
TrustpilotMoving Made Easy!
The whole process of finding the house and setting up the tenancy has been made incredibly easy by our property manager Jennifer Powell, who is always helpful and cheerful to lend us a hand!
Robbie · 8 August 2022
★★★★★ 5/5
TrustpilotGreat support from Trevor Scott
Great support from Trevor Scott. Very helpful and proactive. Thank you.
Alex · 3 May 2024
★★★★★ 1/5
TrustpilotVery unfriendly people
Very unfriendly people, lacking basic costumer service skills
Emiel · 14 September 2021
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotGreat experience
My issues are always resolved as promptly as can be by Melanie Hudson! She is always readily available and willing to help. She is super kind and helpful!
Miss · 9 February 2023
★★★★★ 5/5
TrustpilotPrompt and very professional response…
Prompt and very professional response to solve an issue with the hating system
Giovanni · 1 March 2024
★★★★★ 5/5
TrustpilotSandra Mccare has dealt with our check…
Sandra Mccare has dealt with our check out, professional and speedy service. Really appreciate it. Replies to emails promptly
Rabab · 11 October 2023
★★★★★ 5/5
TrustpilotProperty management
Property management. Always keeps us up to date. Quick responses.
Haralambos · 11 April 2024
★★★★★ 1/5
TrustpilotHorrible Customer service and rude…
Horrible Customer service and rude estate agent
Fezal · 13 July 2021
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotGreat customer service
Perfect service provided by Melanie at the Bath office. Prompt resolution to an internet access issue. Was available and easily contactable during the process.
Ryan · 3 May 2023
★★★★★ 5/5
TrustpilotApril K. Her surname (not written here) says it all!👍
April K., senior property manager provided us with really quick responses and follows up everything. I have found it very very easy to deal with her. Very helpful indeed.
FA · 9 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
