Trusted Agent profile · Gloucester, Gloucestershire
★★★★★
348 reviews across 1 platform
5 Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Gloucester, Gloucestershire, at 5 Worcester Street, is rated 4.7 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.7.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleSuperb customer service. We’ve been trying to rent a property for a while and have used several estate agents and Andrews have been the best by far. With Andrews we’ve been able to find a property and we personally want to thank Shannon for her help in doing so. She understood that we had been struggling and without her we would still be looking. Thank you
5/5
GoogleCouldn't be happier. Jasmine was excellent and efficient to work with. We walked into the agency, she asked us about our needs, found a suitable property on the market and went above and beyond to make the rental process as easy as possible. Would highly recommend Andrews Gloucester.
5/5
GoogleIve dealt with Jasmine who was extremely professional,friendly and punctual during all interactions right from the first viewing of my rental property up until the sign up. Thanks Jasmine for making an otherwise painful experience a very pleasant one. Will certainly deal with you guys again...hopefully with our next purchase.
1/5
GoogleWorst possible company. I would give 0 stars if given the option. Unprofessional, Severe Mismanagement and misinformation, giving false info and fake Dates for apartments which are not ready just to make the sale. Ignoring customers after receiving the money. There is a reason there are multiple 1 star reviews. I recommend avoiding this Property agent indefinitely and whoever has some good sense should do the same.
5/5
GoogleJust want to say a big thank you to Shayla for helping us with our new home. Giving us all the information we need. Anything we weren't sure on, Shayla would help us and explain in the best way for us to understand which was brilliant 🙂 Very nice person to talk to, makes you feel comfortable to ask any type of question. Thank you again 🏠
5/5
GoogleA special thank you to Jill and Cara at Andrews. They were absolutely amazing at helping me buy my first home! It was a long process but with the help of the most assuring and patient Jill, and professional Cara, we got through it at the end. So thank you ladies, it was a pleasure talking to you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJasmine was a great host, knew what she was talking about when it came to stats and bills. We easily got on with her and was very friendly. We were able to ask tons of questions and Jasmine was able to answer all of them
5/5
GoogleSarah Robinson was great and very helpful!
Thank you for the great five star review for the team at Andrews Gloucester, particularly Sarah Robinson. We are so pleased you had a positive experience. Thanks, Rhys
5/5
GoogleWe rented a property at Little Normans through Andrews. Jasmine and Shannon were very helpful and accommodative in organising viewings and reference checks. They were receptive of the fact that we are based in Cambridge and accommodated based on our availability and plans.
5/5
GoogleRebecca was very friendly and professional with a lovely smile and helped us find the perfect tenants for our property. She also gave us a walkthrough as to what we should be doing as landlords. Highly recommend and will be using her again. Thank you
5/5
GoogleSarah Robinson is superb at managing our properties. Her service is exemplary as is her advise and knowledge of property management. She always exceeds our expectations and we feel safe leaving our rentals in her hands. Utterly grateful to her for being amazing.
5/5
GoogleExcellent property renting company! They were professional, responsive, and provided top-notch service. The staff, Ms. Jasmine Gyde was knowledgeable, and they made the entire process smooth and hassle-free. Highly recommend for anyone in need of a reliable and trustworthy property renting service.
5/5
GoogleReally happy with Andrews, great customer service. Special thanks to Hayley Tennet, who helped us find a property to let in a very short notice and made it possible for us to literally move in a week time. She’s very approachable and a lovely lady. Thank you for your help, Hayley and team.
5/5
GoogleAfter many years of managing my own properties a friend recommended Andrews and Hayley in particular. Hayley has been a great help for me due to her experience and work ethic as well as providing the voice of reason and empathy with any challenges
5/5
GoogleShayla, John and Jill were all a fantastic help when purchasing our first home. Communication was great, and we must thank Shayla in particular for being so pro active in helping us arrange more than one viewing. She always greeted us with warmth and enthusiasm and nothing seemed too much trouble. Great customer service from the whole team.
5/5
GoogleI would like fully recomend cooperation with Andrews and with Agent Jasmine. She was everytime helpfull and full of understanding when i was asking a lot of questions about our first renting. She is briliant. We are happy that we are chosen Jasmine. An amazing team all together. Fully recommend :)
Hi Maciej, thank you for the five star review for the team at Andrews Gloucester with special mention to Jasmine. Great to see she was on hand to help and find your new home, we hope you are settled in well! Thanks, Rhys
5/5
GoogleWorked with Andrew's for over 14years as a landlord based in Gloucester , I have always found both the letting and sales teams to be professional, efficient and courteous.hence the 5 stars and I have no hesitation recommending them having done so tothe new owners of my business
5/5
GoogleAlexandra was really helpful, welcoming and very friendly. Answering all my questions, listening to my requirements and detailing all information. She is a great asset to Andrews and my experience with Andrews is everyone has been very helpful and professional. Hopefully I find a property through them soonPositiveProfessionalism
5/5
GoogleI have been working with Andrews Lettings for many years now and I can honestly say they are brilliant a special thanks to Sarah Robinson prop manager who is always is on the ball and nothing is ever a problem. Superstar and always professional thanks for all your help ;)
5/5
GoogleUsed Andrews Gloucester to rent a flat moving to Gloucester from Wales. Shayla has been extremely helpful and professional throughout the process of acquiring the flat, responding to any contact quickly with a friendly and warming manner. Me and my partner are very grateful for her assistance 5 out of 5 for customer service you've been great :)
5/5
GoogleI dealt with Hayley over the past year and she's been great, always easy to contact and consistently managed to get us an increase on the rental value. Would recommend to others as its hard to find a decent agent.
5/5
GoogleExcellent customer service from Justyna Czykieta who has been overseeing our end of tenancy negotiations. Professional, quick and knowledgeable advice which has been extremely useful. I would highly recommend Justyna to any potential landlords in the area.
5/5
GoogleWe've been working for Andrews for over 10 years. We find their staff very helpful and efficient. We were first instructed by Sarah R and then later on by her colleagues. Its always a pleasure to work with Sarah.
Hi Matt, thanks for sharing your feedback. Great to see you've built a really strong relationship with the team and Sarah. Thanks again, Rhys
5/5
GoogleI have delt with Sarah Robinson from there Gloucester branch many of times now. She is always so helpful and noting is a problem for her to help with. A fantastic lady and always a pleasure to speak with.
Hi David, thank you for the five star review. Great to see that the team in Gloucester have been able to help you a number of times with a special mention to Sarah who clearly has provided an excellent experience for you each time. Thanks, Rhys
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