Trusted Agent profile · Gloucester, Gloucestershire
★★★★★
348 reviews across 1 platform
5 Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Gloucester, Gloucestershire, at 5 Worcester Street, is rated 4.7 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.7.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
1/5
Googlei wouldn’t recommend them, let’s leave it at that
We’re sorry to hear that you were disappointed with your experience. All tenancy applications are subject to checks and final approval by the landlord, who must also ensure that any tenancy arrangement complies with the requirements of … More
5/5
GoogleHaving used Andrews Estate Agents for the past 15 years as a landlord I have always found them to provide a fantastic service from all there staff (most recently Giles Lowbridge.)
Dear Mark, thank you for your kind words and for being a loyal client for 15 years. We're thrilled to hear about your positive experiences with our team, especially Giles Lowbridge. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
5/5
GoogleRebecca Wills-Morgan is an absolute treasure to the establishment. She takes her job as Property Manager very seriously, and it shows with her dedication and support to her clients. She is very kind and considerate and makes every effort to develop a long lasting relationship, demonstrating trust and reliability. Thank you Rebecca. Lastly I have to thank Shannon Smith. I joined Andrews in 2019 and its because of Shannon I have remained a customer. From the onset she has been nothing short of amazing. Shannon strives to ensure her clients are heard and their matters are resolved. She goes above and beyond to get the job done. Shannon is a wonderful person, extremely personable and always ready to help. Shannon Smith you are an asset to Andrews whose efforts and acumen, reassures me that my property is in good hands. Thank you for all you have done for me over the years.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAndrews Agency is a well-coordinated and professional team. Nicole was always helpful and constantly answered my many questions. My first tenancy experience was easy and great.
Hi ксенія , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole and the team have been so helpful and assisted you in your first tenancy. Thanks again , Lisa
5/5
GoogleI’ve let out my first property as a Landlady, through Andrews, via Property Manager, Sarah Robinson, and I am pleased to say it has been a stress-free experience! My emails are always replied to in a timely way and any issues with my property have been dealt with swiftly with minimal input from me! Rent always delivered on time and communication is friendly and professional. Would recommend!
Hi Katie, thank you for trusting us with your first let property! Great to see that Sarah has been on hand to assist whenever you've needed and has been really prompt in her responses delivering quality service. Thanks again, Rhys
1/5
Googlei would avoid this letting agency
We’re sorry to hear that you were disappointed with your experience. All tenancy applications are subject to checks and final approval by the landlord, who must also ensure that any tenancy arrangement complies with the requirements of … More
4/5
GoogleSarah Robinson returning as Property Manager has been the saving grace of our experience with Andrews. She is such a good point of contact to have as a landlord and I have absolute faith that she will sort anything needed for our house as quickly and efficiently as possible. She is polite and professional and whenever I deal with her I trust that she's on top of whatever is going on. I am so very glad that she is back!
5/5
GoogleHad a great experience with Jasmine, so polite, very pleasant wonderful and helpful as well. Made my life so much easier and saved me a lot of stress before my moving provided all information needed and responded to my queries in a timely way. Keep up the good work and hope you will help someone else the way you helped me
Thank you, Thelma. We're thrilled to hear Jasmine made your experience a positive one. Your kind words mean a lot to us. Enjoy your new home.
1/5
GoogleAvoid it at all costs
We’re sorry to hear that you were disappointed with your experience. All tenancy applications are subject to checks and final approval by the landlord, who must also ensure that any tenancy arrangement complies with the requirements of … More
5/5
GoogleThe service from jasmine was fantastic, she was very helpful, informative and polite. Couldn’t be happier with the work and experience
Thank you, Brayden! We're thrilled to hear that Jasmine provided you with fantastic service. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
GoogleHayley Tennet has been very helpful in assisting me on what will be my first Let as a landlord. I can highly recommend her and Andrews
Hi Ben, thank you for taking the time to write us a review. Brilliant to see that Hayley has been so helpful in guiding your through your first let and sharing her wealth of knowledge with you, we know it can be a complicated area to operate in. We are really pleased to be assisting you, thanks Rhys.
5/5
GoogleDealt with a property manager called Giles Lowbridge. Helped with admin issues while on the phone and rectified instantly. Can’t ask for more! Thanks
Hi Sean, Thank you for your wonderful feedback! We're thrilled to hear that Giles was … More
5/5
GoogleGood communication. All questions answered. And the broker was superb. Helped us a lot. Thank you
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
5/5
Google5 stars & thanks to Greg Lines at the Gloucester Branch Lettings for efficiently processing an ever changing new Tenancy Agreement over many weeks & even time zones.
Hi Diana, it certainly looks like Greg has worked incredibly hard to ensure all parties have been kept up to date and found a suitable solution for you all. Thanks for the great review, Rhys
5/5
GoogleHayley was an absolute star during student renting. Decided to rent from andrews due to her for another year! Can’t describe how wonderful and patient she is!
Hi Megan, thank you for the five star review! Great to see Hayley has been a star on your property journey and so glad to hear you are renting with us for another year! Thank you again and all the best, Laura.
1/5
GoogleSold my house through Andrews in November this year, appalling communication, no updates. Buyer was passed my contact details by a former employee, then had to sort out all the details and chasing myself including handing the keys over on the day of exchange. The Estate Agent then called the day after as he had been told that the house was completed and wondered when I could bring the keys in to him! Not impressed and would not use again for buying or selling.NegativeQuality
5/5
GoogleHayley has been absolutely in my two years of dealing with Andrews, she made the process so straight forward and easy, cannot recommend her enough!
Hi Sam, what a great review for Hayley! Thank you so much for taking the time to share your experience, the recommendation is really appreciated. Thanks, Rhys
5/5
GoogleMe and my partner viewed a property through Andrews with Shayla. The property in question wasn’t quite what we was looking for, and Shayla was very understanding about this. In due course a property became available and she called us straight away with the details. Exceptional communication and it never felt like I was hassling Shayla. Weekday or weekend we were updated and I really feel without Shayla, we wouldn’t have been successful in our new home! We cannot wait to move in and we feel satisfied that we will be looked after whilst living in our home if any problems occur. 5 plus star! Especially for Shayla who deserves this!PositiveResponsiveness, Professionalism
5/5
GoogleShayla and Shannon have been absolutely fantastic from start to finish. After a pretty horrendous experience dealing with another estate agent I proceeded with caution when enquiring about a property through Andrews. I firstly spoke to Shayla who swiftly arranged a viewing and was able to show me around what I can now say is our new home. She was excellent on the viewing and took the time to talk to me at the end and get an understanding of our situation. From there on the procedure could not of been easier. After this point I had been starting to deal with Shannon through the application process. She was in regular contact, and made each stage very easy. It was an extremely simple process and I cannot thank these two ladies enough! :) Throughout the whole process I never felt like I had to 'chase up' or take the time out to call for updates. I heard from either one of them on a regular basis and were always on hand to answer any questions I had! The service has been terrific and you are both a real asset to Andrews. A massive thank you to Shayla and Shannon, you both have really gone above and beyond and I can honestly say I am very grateful!PositiveResponsiveness, Professionalism
5/5
GoogleSuper efficient and helpful! Louisa was particularly professional and helpful with any request I had. I would certainly use Andrews again!
Hi Jelena, thank you for the five star review. Brilliant to see that Louisa has been able to deliver such a excellent experience for you, we look forward to helping you again in the future, thanks, Rhys.
5/5
GoogleI would like to thank Sarah Robinson for helping me sort out some outstanding concerns I had today , never ever got such quick responses as far i can recollect and helped me put my mind to rest. Thank you very much Sarah you are a star for sorting out my concerns . Wish there were more stars to give :) Sarah Robinson thank you again for you help today (11/07/2023 ).
5/5
GoogleMe and my partner viewed a property through Andrews with Shayla. The property in question wasn’t quite what we was looking for, and Shayla was very understanding about this. In due course a property became available and she called us straight away with the details. Exceptional communication and it never felt like I was hassling Shayla. Weekday or weekend we were updated and I really feel without Shayla, we wouldn’t have been successful in our new home! We cannot wait to move in and we feel satisfied that we will be looked after whilst living in our home if any problems occur. 5 plus star! Especially for Shayla who deserves this!
5/5
GoogleShayla and Shannon have been absolutely fantastic from start to finish. After a pretty horrendous experience dealing with another estate agent I proceeded with caution when enquiring about a property through Andrews. I firstly spoke to Shayla who swiftly arranged a viewing and was able to show me around what I can now say is our new home. She was excellent on the viewing and took the time to talk to me at the end and get an understanding of our situation. From there on the procedure could not of been easier. After this point I had been starting to deal with Shannon through the application process. She was in regular contact, and made each stage very easy. It was an extremely simple process and I cannot thank these two ladies enough! :) Throughout the whole process I never felt like I had to 'chase up' or take the time out to call for updates. I heard from either one of them on a regular basis and were always on hand to answer any questions I had! The service has been terrific and you are both a real asset to Andrews. A massive thank you to Shayla and Shannon, you both have really gone above and beyond and I can honestly say I am very grateful!
5/5
GoogleWe first met Hayley when we were looking to buy a flat to rent out to our Ukrainian family. Hayley was really understanding of the situation, showed us flats that filled the brief and then explained the story to the seller who was very accommodating. Hayley also helped clearly set out what we needed to do as first time landlords and the best practice needed.
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