Trusted Agent profile · Gloucester Road

Elephant Bishopston reviews in Gloucester Road

★★★★★ Excellent

208 reviews across 2 platforms

2 The Promenade, Gloucester Road, BS7 8AL

Elephant's office in Gloucester Road, at 2 The Promenade, is rated 4.9 out of 5 across 208 reviews on two platforms, including 186 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

186

Reviews on Google

This office

Trustpilot logo

22

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Elephant, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gloucester Road office, from every platform, shown as written. First names only.

5/5

Google

I have recently completed the sale of my flat in Clifton, Bristol, and am very happy that I decided to sell my property through Elephant. Even before I decided to place the property on the market, I had very thorough and insightful discussions with Elephant in order to assess the market and ensure I had reasonable expectations. Throughout the sale, I received constant attention and updates which were always polite and helpful, and I believe that Elephant went above and beyond to make my sale as effortless and stress-free as possible. I initially chose Elephant because their property photos are a step above everyone else's photos, and I wouldn't hesitate to recommend them to anyone else who is thinking of buying or selling a property in their areas.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 27 August 2021

Agent replied · 22 June 2023

Thanks for taking the time to give us that feedback Peter!

5/5

Google

The team at Elephant give estate agents a good name! I bought my first home from a vendor using Elephant and used them again when I came to sell the house and move on (to another house sold by Elephant!) and can't recommend them enough. Alys looked after me through both of the purchases and was incredibly patient, energetic, kind and determined as she guided me through the process of buying and selling. The photos they have taken and their understanding of the Bristol market are worth the money alone and they are lovely people to deal with. They are so prompt to respond to queries and I never felt pushed towards any decisions that weren't right for me. I'm really happy in my new home but will use them again in future if i come to move house.PositiveResponsiveness, Professionalism

Mair · 27 August 2021

Agent replied · 22 June 2023

Thanks Mair, we are on a mission to challenge the perception of our industry. Thank you for recommending us!

5/5

Google

We were so pleased we decided to use Elephant when we recently sold our house in Bristol to move to Hampshire. From day one, the service we received was excellent. Everyone we dealt with in the team (Alec, Emily, Kitty, Ben) was a pleasure to work with - their approach was professional and responsive and they were all very good humoured! Things got a little complex with our sale and purchase due to the deadline for the stamp duty holiday but despite this the team remained calm and helpful in very stressful circumstances. We would highly recommend Elephant.PositiveResponsiveness, Professionalism

Amanda · 27 August 2021

Agent replied · 31 May 2023

Thanks Amanda and Pete - Bristol will miss you!

5/5

Google

Best estate agent I have worked with. Professional, knowledgeable and so friendly and down to earth. I would never sell in. Bristol with anyone else. Thank you!

Michaela · 14 April 2025

Agent replied · 28 April 2024

So kind, thank you Michaela!

5/5

Google

We tried to sell our home through a larger chain estate agent and had a bad experience and received no viable offers. The process with Elephant was so much better and we got more than 6 offers, achieving an over asking price sale, which was more than the property had been marketed at by the other agent. If you're looking to sell your home in Bristol I would recommend Elephant.PositiveProfessionalism

Matt · 27 August 2022

Agent replied · 31 May 2023

Thank you for the recommendation Matt!

5/5

Google

Elephant are great they go the extra mile to be helpful with advice throughout and even after the sale when I’ve had a few value and what to do to the house sort of scenarios. They Let me see the house several times before I bought it and never made it seem a burden. Daisy is very friendly and lovely and nick is very knowledgable

Katherine · 22 June 2020

5/5

Trustpilot

Amazing service from these guys

Amazing service from these guys. Nick was especially patient throughout and very professional.

James · 29 January 2025

5/5

Google

We bought a house with Alex as the seller's agent. I genuinely think we wouldn't have a home without the extraordinary effort he put in keeping the whole chain on track. He managed to speak to solicitors at the bottom of the chain who wouldn't answer the phone to our solicitors and also stop the top of the chain from pulling out. Excellent service and hats off to Alex!

Frances · 4 August 2022

Agent replied · 31 May 2023

Thank you for sharing your experience Frances - we hope you are enjoying your new house!

5/5

Google

Ben and the others at Elephant exceeded my expectations at every point, completely confirming why other people had recommended the the company to me. Responsive, knowledgeable, and most importantly, straight-talking, Ben was a pleasure to deal with and I wouldn’t hesitate to recommend him and Elephant again. Five stars.

Chris · 1 January 2023

5/5

Google

Very helpful and proactive team. Did a lot of chasing on my behalf and are clearly genuinely interested in helping. Alec and Sam were greatPositiveQuality, Professionalism

Stephen · 27 August 2021

Agent replied · 22 June 2023

Hi Stephen, thank you for your kind review! It was a pleasure to work with you.

5/5

Google

A big thank you to Emily Aumais and the team, Emily was great with communicating and helping manage our buyer throughout the process!PositiveResponsiveness, Quality, Professionalism, Value

L · 27 August 2021

Agent replied · 22 June 2023

Thank you!

5/5

Google

We haven't always had the best experiences with estate agents in the past, but we can hand-on-heart say that the whole Elephant office is a please to work with; they are friendly, honest and professional. Our first purchase fell through (no fault of theirs!), so they bent over backwards so sort out another great house for us. We really feel like they go the extra mile for both buyers and sellers.PositiveResponsiveness, Quality, Professionalism, Value

Joshua · 27 August 2021

Agent replied · 31 May 2023

Thanks Joshua, much appreciated!

5/5

Google

We had a very positive experience with Elephant. Ben and Emily were particularly helpful, very communicative and available to help with queries and questions. Would recommend!

Amanda · 22 June 2021

Agent replied · 22 June 2023

Thank you Amanda!

5/5

Google

The wonderful people at Elephant took all of the stress and worry out of the tricky situation of selling a flat and buying a house simultaneously. They took such care with all of the details right from the beginning, for example sending a great photographer who took brilliant photographs, so that we felt instantly reassured that we were in good hands and that every effort was being made so that we would get the best deal we possibly could. Everyone we dealt with at Elephant was also extremely helpful, clear and knowledgeable, and we really felt very expertly guided through the whole process, and that there was a sound plan in place to move things along. Plus, all the people we dealt with at Elephant -- Daisy, Nick, Alys -- and absolutely everyone else as well, were really just excellent at keeping in touch with us and, crucially, at following things up and chasing down all the details on a daily basis, without which I’m sure things would have been much, much slower. In the end we had a buyer within the first month of putting the place on the market, and were able to move house to a home we absolutely love in less than six months. Thank-you so much Elephant!

Orla · 23 June 2019

Agent replied · 22 June 2023

Thank you so much Orla!

5/5

Trustpilot

A person centred estate agency

Very professional estate agency that supported me throughout my (long) journey of buying a new home.

Sonia · 25 March 2026

5/5

Google

Elephant are simply fantastic. We have been working with Daisy on our house sale and I have been thankful every day we chose Elephant. Her attention to detail, marketing strategy and knowledge of the local market is second to none. Above all though Daisy and the Elephant team have the human touch; if you want to dispel any of the negative stereotypes usually associated with estate agents then I would recommend you give them a go.

Aimee · 22 June 2020

Agent replied · 22 June 2023

Thanks for your simply fantastic review Aimee!

5/5

Google

Elephant were fantastic from start to finish. I would highly recommend them. The team are very responsive, friendly and professional. I always felt they genuinely put my interests first with great advice about when and how to market the property best. Their valuation was realistic and helped generate plenty of interest in my property. Another important factor is the quality of the photographs taken by Elephant. They are wonderful and certainly helped make my property stand out from the crowd. The photos are such an important aspect in the Rightmove era. Elephant exceeded expectations and made the whole process of selling my property so much better. There's a reason that Elephant's boards are popping up so often in the area. Indeed, we will be using Elephant again when we sell my partner's property.

Joseph · 23 June 2018

Agent replied · 22 June 2023

Thanks Joseph, we like to keep our boardman busy!

5/5

Google

A big thank you to Emily Aumais and the team, Emily was great with communicating and helping manage our buyer throughout the process!PositiveResponsiveness, Quality, Professionalism, Value

James · 12 December 2020

Agent replied · 11 December 2024

Thank you!

5/5

Google

One of the best estate agents around. Very professional, timely and know the market very well. We worked with Samantha and can't recommend her highly enough. Great team all around.

Katya · 23 June 2019

Agent replied · 22 June 2023

Thanks Katya!

5/5

Google

In a world of Rightmove, I found Elephant to be the perfect estate agent. The consultation was most professional and the valuation spot on. The paperwork was easy and the photography truly illuminating. The open day and supplementary viewings were handled exclusively by Elephant, and very soon a full offer was skilfully negotiated. The after-sale follow through and closure were very attentive; and my buyer was most appreciative of the care and communication received. Hugely professional, but made simple and stress-less; excellent value

Stephen · 23 June 2017

Agent replied · 22 June 2023

Thank you Stephen - the perfect review!

5/5

Google

I had a brilliant experience with Elephant. Sam and the team were really great, helpful and also provided sensible and realistic advice where we needed it. Would highly recommend.

Sam · 23 June 2019

Agent replied · 22 June 2023

Thanks Sam!

5/5

Google

We wanted to use a local firm when selling our house, as opposed to a national machine, and elephant fitted the bill. While some of the other local companies we spoke to seemed competent, they had a rather hackneyed feel; we felt we were just more grist to their mill. Elephant on the other hand were a young, local team keen to make their mark and gave the impression our sale mattered. The brochure they produced was excellent as was their understanding of on-line technology in today’s market. They also stuck with it when things got difficult due to circumstances totally outside their control. I’d use them again and would have no hesitation in recommending them to a friend.

Andrew · 23 June 2016

Agent replied · 22 June 2023

Thanks Andrew

5/5

Google

We chose Elephant to sell (and buy) our house because as soon as we met the team, we felt that they were hugely capable and would understand our needs as a family. They didn't disappoint! They helped us navigate through the emotions of selling our home of ten years and found us one that has more than exceeded our expectations. They are warm, friendly and professional and I wouldn't hesitate to recommend them to anyone thinking of selling. AND they have a piano at their office....

Ali · 24 June 2015

Agent replied · 22 June 2023

Thanks Ali - you are welcome to come in and play the Piano anytime (although it is overdue a tune!)

5/5

Google

We couldn't be happier with Nick and team exceeded our expectations. Thanks for the help and advice.PositiveProfessionalism

Nicole · 27 August 2021

Agent replied · 22 June 2023

Thanks Nicole!

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Questions about Elephant Bishopston

How many reviews does Elephant Bishopston have?

Elephant's Gloucester Road office has 208 reviews across two platforms: 186 on Google, 22 on Trustpilot.

What is Elephant Bishopston's rating?

Elephant Bishopston is rated 4.9 out of 5 across all 208 reviews, and 4.9 out of 5 on Google from 186 reviews.

Has Elephant won any awards?

Yes. In The Trusted Agent 2026 awards: Elephant, Gloucester Road won Trusted Agent.

Where is Elephant's Gloucester Road office?

Elephant Bishopston, 2 The Promenade, Gloucester Road, BS7 8AL.

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