Trusted Agent profile · Gloucester Road
★★★★★
208 reviews across 2 platforms
2 The Promenade, Gloucester Road, BS7 8AL
Elephant's office in Gloucester Road, at 2 The Promenade, is rated 4.9 out of 5 across 208 reviews on two platforms, including 186 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Elephant, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gloucester Road office, from every platform, shown as written. First names only.
5/5
GoogleBought a flat through Elephant in 2020, overall they did a great job! From offer to completion spanned most of the year's Covid disruptions and Elephant kept me in the loop throughout the process and were always available when I needed to speak to them! Would recommend!
Thanks Robert and well done for persevering with your move during a challenging year!
5/5
GoogleI cannot recommend Elephant estate agents enough! An incredibly efficient, professional and most importantly friendly team. Nick supported us every step of the way in what was quite a stressful process, going far and beyond his role. they shine above all other estate agents we have encountered (and that's quite a few!)
Thank you Hannah.
5/5
GoogleSo great to work with. Really felt like they were championing us through our move. Really couldn't have done it without them! Would highly recommend them, always accessible, always helpful, not pushy, thoughtful and supportive.
Thanks for working with us Laura and for sharing your experience!
5/5
GoogleWe recently bought a flat listed through Elephant. They were fantastic in keeping us in the loop and always available for extra viewings or discussion if we needed them. The Christmas decorations in the Gloucester Rd branch were also lovely.PositiveResponsiveness, Quality, Professionalism
Thanks Caitlin - elephant loves Bristol and elephant loves Christmas!
5/5
GoogleMy experience with Elephant from start to finish was professional and transparent. They kept in contact and liaised with the seller which created a positive open and honest relationship. Thank you for the great service.
Tom, thank you for the great review!
5/5
GoogleAbsolutely wonderful. A super team of highly experienced, committed and patient professionals. We have used Elephant twice now for house sales in Bristol and would use them again in a heartbeat. Wonderful presentation of our property and tactful and adept negotiation of the sales progression.
Thanks Jules, we would love to see all the changes at your new home!
5/5
GoogleI met Nick Durbin today to value my mothers house in Horfield. I gotta say that he is a credit to Elephant estate agents with his Excellent Knowledge of the local area and friendly personality.PositiveResponsiveness, Quality, Professionalism
Thanks Matt - Nick is our number 1 Bristol ambassador!
5/5
GoogleWhat an AMAZING service! Purchased a property through Elephant and can say it was an absolute pleasure. Katy and all of the team are such a professional and friendly bunch made the entire process a joy! Highly recommend this estate agency!
Thanks Zak from all of the friendly bunch!
5/5
GoogleI have just bought a house in Bristol through Elephant and they were on-the-ball throughout the process and did all they could to help it go smoothly and efficiently.PositiveResponsiveness, Quality, Professionalism
Thank you Ben!
1/5
GoogleNot good, happy to misrepresent a property, also very pushy agent not willing to help or concede that there are problems with property or that the truth has been concealed.
Sorry you were unhappy Jack. We saw the situation a little differently to the way you described and are more than happy to talk it through with you or your mum at any point. We hope you went on to find another property!
5/5
GoogleGreat experience selling our property with elephant! So refreshingly different from your average estate agents ! Professional , knowledgeable and passionate about what they do every step of the way. Thoroughly recommend!
Thank you Louise - pleased we were able to provide refreshment!
5/5
GoogleMatthew and the Elephant team were absolutely fantastic at selling our flat and we also bought our new house through them. Their professionalism, communication, photos and brochure were brilliant. We cannot recommend them enough.
Thanks Lucinda for your absolutely fantastic review!
5/5
GoogleWe have just bought and sold through Elephant. Ben and Nick worked hard throughout the entire process, keeping everything running smoothly. We really can’t recommend them enough, thanks Elephant!
5/5
GoogleVery pleased with the service received from Ben while buying a house. We would definitely use them again (but hopefully not for a while yet)!PositiveProfessionalism
Thanks Ryan!
5/5
GoogleFriendly, warm, helpful reception, lovely environment to do the business of hitting and selling houses. Very personable, quality service.
Thank you DJ!
5/5
GoogleDespite the difficult times (lockdown) the team at Elephant we're always responsive to my enquiries and really helpful in the completion process. Thank you!
You can't lock us down! Thank you very much for your review Julia.
5/5
GoogleThey work towards completing the deal. Good job
Thank you Mehrdad, we are pleased you had a good experience!
5/5
GoogleThey work towards completing the deal. Good job
Thank you Mehrdad, we are pleased you had a good experience!
5/5
GoogleHad excellent service as a buyer from Ben at Elephant. Very responsive and helpful throughout the process.PositiveResponsiveness, Quality, Professionalism
Thank you Rich
5/5
GoogleReally great and pleasant house buying experience. Alec at Elephant was great. Two months from first viewing to collecting keys - can't complain about that! Thanks Elephant!
As you can tell by the time it is taken to respond to your review, we can't always guarantee such speed! Pleased your experience was so positive. Thank you Laura!
5/5
GoogleGood experience buying a flat with Ben from Bishopston Elephant - really helpful and responsive to all my questions.PositiveResponsiveness
Thanks Chris!
5/5
GoogleJust started with Elephant; all great so far; photos really impressive and are much better than when I bought the property
Thank you Michael!
5/5
GoogleGreat communicators, really helpful with getting things moving quickly and always had good advice. Really excellent service, highly recommended
Thanks Jack!
5/5
GoogleJust started with Elephant; all great so far; photos really impressive and are much better than when I bought the property
Thank you Michael!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Elephant's Gloucester Road office has 208 reviews across two platforms: 186 on Google, 22 on Trustpilot.
Elephant Bishopston is rated 4.9 out of 5 across all 208 reviews, and 4.9 out of 5 on Google from 186 reviews.
Yes. In The Trusted Agent 2026 awards: Elephant, Gloucester Road won Trusted Agent.
Elephant Bishopston, 2 The Promenade, Gloucester Road, BS7 8AL.
