5/5
Daisy and team made buying a house a lot easier! They were responsive and eager to help at each stage of the process. Thanks!
Agent replied · 22 June 2023
Thanks Guy!
Trusted Agent profile · Gloucester Road
★★★★★
208 reviews across 2 platforms
2 The Promenade, Gloucester Road, BS7 8AL
Elephant's office in Gloucester Road, at 2 The Promenade, is rated 4.9 out of 5 across 208 reviews on two platforms, including 186 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Elephant, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gloucester Road office, from every platform, shown as written. First names only.
5/5
Daisy and team made buying a house a lot easier! They were responsive and eager to help at each stage of the process. Thanks!
Thanks Guy!
5/5
Really good, went over and above to help things run smoothly.
Thank you for the review Elinor!
5/5
The best estate agent we have ever had any contact with! Sadly we had to move city before we could complete our transaction but even with the Elephant were so understanding and an absolute joy to work with. From friendly advice to making sure that who ever spoke to you had been properly briefed on your purchase/names/situation. I have recommended them to anyone looking to buy or sell in the Bristol area!
Thank you Annarosa!
5/5
Kitty Douglas was professional and positive without being pushy.
Thanks John!
5/5
I like my estate agent!
Elephant Estate Agents provided us with a really useful and high quality service. They organised the marketing very quickly. All the staff came to see the house before it hit the market. And then they were extremely helpful throughout the sale process. All for the same fee as the other local agencies, two of which I've used in the past. I never thought I would recommend any estate agent. But here I am.
Thank you David; sorry we’ve taken so long to reply. You could probably tell us all the statistics attached to the delay! It’s much appreciated anyway. Thank you for our first TrustPilot review.
5/5
The Elephant staff in Bishopston did a great job selling our home. It was a stress free and seamless process thanks to their ongoing communication. Those little things like making sure we understood their marketing, and the legal stages of the sale are so reassuring. We couldn't have asked for more.
Thank you Beth!
5/5
We have hopefully sold our house through Elephant and viewed many houses with them The whole team is a breath of fresh air....{strange metaphor} They are such a likeable, friendly and responsive group of people who always go the extra mile {another strange metaphor} We are not' out of the woods'yet{and another} but we have every confidence in their counselling skills!!PositiveProfessionalism
Thanks Dave, whatever twists and turns lie ahead - we will be ready!
5/5
We previously used Elephant when we bought and sold our previous properties, we were so impressed by their professionalism, friendliness, expert advice and guidance that we decided to use them again. …
Thanks so much for the glowing review Rachel!
4/5
Did an adequate job, reasonably priced, not annoying
Thanks for your positive review Robin, I am pleased we didn't annoy you!
5/5
A pleasure to deal with. Very professional, efficient and personable. Katy is superb - an asset to the office. Thanks again!
Thanks Chris!
5/5
I recently sold my house in Greenbank with Elephant. I got the house valued by 3 agents. Elephant didn’t give the highest valuation but I was impressed by Alex’s straightforward manner and that he didn’t over-promise (which I thought was a risk with other agents). I’m really pleased with the result. The photos, listing, and viewings were handled very professionally by Alex and Ben; we got thorough updates after each set of viewings; and we received an offer (above the asking price) within a month. Alex’s advice was invaluable at each stage: he was good at anticipating problems, and both thoughtful and proactive about keeping us and our buyer updated, once we had an offer accepted ourselves and we were in a chain. It was great to deal with Alex, and the wider team: we could rely on him to be straight with us, we never had to chase him, and he clearly understood the market. I’m happy to recommend Elephant!
5/5
I think I will not exaggerate saying that the Elephant Estate Agents in Bristol team are the best I have experienced in my long career of moving houses. Alex Stock, the agent which was my main contact was professional in every meaning of this word. Responsive, knowledgable, helpful with tenacity to overcome any issues that came along in the rather stressful process of selling ones house. I would not hesitate for a second to recommend Elephant Estate Agents if you want to sell or buy a property in Bristol.
5/5
We had a great experience with Elephant. We had a very realistic valuation of our house and bought the house of our dream through them. They were professional yet refreshingly genuine and personable team of people. We sold our house as valued and bought our new lovely house at a good price. Thanks again guys and keep up the good work. Tom / Lily / Art
Thank you Tom, Lily and Art!
5/5
The team at Elephant managed to maintain continuity across personnel changes, which was helpful. They were usually responsive and gave sensible advice. They were also reassuring (correctly so) at times when the process was rather stressful (for outside reasons!). They also make an excellent cup of tea.
Thanks Jo, now you have told everyone about the great tea making skills - everyone will want one!
5/5
From the enthusiasm in selling my home to the sheer tenacity and creative problem solving in keeping the chain together in a protracted process, elephant exceeded all my expectations. More like friends than estate agents (Can I say that?), they are there for you when you need them most. When buying and selling, the agreed sale is just the start of a tricky business. Superb!
You certainly can say that! Thanks Sylvie.
5/5
The entire Elephant team was fantastic throughout the sale of our property. They took time to get to know our flat and provided plenty of useful advice, as well as producing very professional details. We were very happy with the service and the price achieved, and Elephant was invaluable during the sales progression process, keeping us up to date and ensuring everything went as smoothly as possible.
Thanks Abi!
5/5
Great team at the Gloucester Road branch headed up by the very professional Emily Aumais. Dealt with a recent sale and purchase efficiently, and in a timely fashion, during a period of heightened activity due to increased pressures because of the pandemic and financial incentives within the housing market. Well done and many thanks!PositiveResponsiveness, Professionalism
Thank you Clunis, we hope you are happy in your new home!
1/5
Their estate agents do not do any research into properties they are selling. Whilst showing potential buyers around a flat they let themselves into two private properties trying to find the back door. All it would have taken is for the agent to be there two minutes early to familiarise themselves with the property and thus avoid embarrassment. Very unprofessional.
Hi Jessica, sorry a simple misunderstanding upset you. We do pride ourselves on doing our research and sorry we made a mistake on this occasion.
5/5
We have had an amazing experience whilst dealing with Tom at Elephant and would recommend them without a doubt. After having a couple of negative experiences with other estate agents it’s been such a relief to find an independent one that genuinely cares about their customers. Would definitely use them again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Amanda!
5/5
The team at Elephant have been brilliant but Ben Adams in particular has gone beyond the call of duty with his quick and clam responses which steady nerves and with his perceptive responses to tricky questions I feel he has helped me immensely in getting a view of the process.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for coming back to us Paul - we are pleased it was a good choice!
5/5
I bought a flat through Elephant estate agents. They were excellent throughout the process and always responded quickly to emails and phone calls. They kept me updated when there were a few issues with certificates and always pushed to keep the process transitioning quickly and smoothly. I would thoroughly recommend them.PositiveProfessionalism
Thank you - it is lucky we respond more quickly to phone calls and e-mails than we do our reviews. Much appreciated all the same!
5/5
As someone looking to buy a house, I'm normally pretty wary of estate agents. The whole team at Elephant have been so honest, kind and professional. They feel like they're on everyone's side and want the best outcome for both seller and purchaser. They come highly recommended.PositiveResponsiveness, Quality, Professionalism
Much appreciated Ben!
5/5
My sincere thanks for the support on our purchase, it was very smooth, and the team were very helpful and friendly! Particular thanks (and congrats on the first sale!) to Ben, and particularly appreciated the patience and advice when things slowed down. I’d happily recommend selling or buying through Elephant to any prospective clients.
Thanks Alex!
4/5
A modern estate agency with great customer service and a fabulous look, which is everything when you want your house to stand out from the crowd on the internet. Unlike most estate agencies they are good at communication and are as keen as you to get that sale to completion. Would recommend, much more impressive than the competition.
Thank you Clara!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Elephant's Gloucester Road office has 208 reviews across two platforms: 186 on Google, 22 on Trustpilot.
Elephant Bishopston is rated 4.9 out of 5 across all 208 reviews, and 4.9 out of 5 on Google from 186 reviews.
Yes. In The Trusted Agent 2026 awards: Elephant, Gloucester Road won Trusted Agent.
Elephant Bishopston, 2 The Promenade, Gloucester Road, BS7 8AL.