Trusted Agent profile · Gloucester Road

Elephant Bishopston reviews in Gloucester Road

★★★★★ Excellent

208 reviews across 2 platforms

2 The Promenade, Gloucester Road, BS7 8AL

Elephant's office in Gloucester Road, at 2 The Promenade, is rated 4.9 out of 5 across 208 reviews on two platforms, including 186 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

186

Reviews on Google

This office

Trustpilot logo

22

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Elephant, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gloucester Road office, from every platform, shown as written. First names only.

4/5

Google

We bought our house through Elephant Bishopston during the pandemic. I can’t say it was stress free (the month of June and the end of the Stamp duty holiday was interesting) but Emily was supportive, understanding and cheerful through it all!

Cindy · 31 May 2022

Agent replied · 31 May 2023

Thanks Cindy!

5/5

Google

I spent 2 years looking for a property and interacted with a lot of estate agents and by a country mile Catherine Moore and her team were incredible. Great communication, friendly approach and honest. I know where I will be going to buy & sell any future properties.PositiveResponsiveness, Professionalism

Jay · 9 January 2021

Agent replied · 22 June 2023

Thanks Jay. We think Catherine might be the friendliest person we have ever met!

5/5

Google

Ben and the team were amazing the whole way through the process. We could not have asked for more. It was so straightforward - a joy! Thank you so much to everyone at elephant.

Jo · 31 January 2023

Agent replied · 31 May 2023

Thanks too Jo for the amazing review!

5/5

Google

I am so pleased that I used Elephant to sell my house. The team, and in particular Tom, have been so professional, supportive and informative all the way through the process.I would thoroughly recommend Elephant whether you are looking to buy or sell a property.PositiveProfessionalism

Antoinette · 27 August 2021

Agent replied · 31 May 2023

Thanks Antoinette, we are pleased you chose us too!

5/5

Google

Very knowledgeable and receptive staff without being over bearing. Emily and Ben dealt with my sale and I can highly recommend them, especially after seeking their help after a false start with another agent! Wouldn't use anyone else.

Alice · 14 April 2025

Agent replied · 26 August 2024

Thank you Alice!

5/5

Trustpilot

Elephant were fantastic with the sale…

Elephant were fantastic with the sale of my flat from start to finish. The got the value right, communicated fantastically and were always a pleasure to deal with. I couldn't recommend them more.

Marco · 7 April 2026

4/5

Google

We bought our house through Elephant Bishopston during the pandemic. I can’t say it was stress free (the month of June and the end of the Stamp duty holiday was interesting) but Emily was supportive, understanding and cheerful through it all!PositiveResponsiveness, Professionalism

Cindy · 27 August 2021

Agent replied · 26 August 2024

Thanks Cindy!

5/5

Google

I've just sold my flat with Elephant. They were a joy to work with; all of the agents were super friendly and always there to help. Selling a flat can be a painful process, but Alec was there to hold my hand every step of the way. Would highly recommend.

Lucy · 23 June 2018

Agent replied · 22 June 2023

Thank you Lucy, so pleased you felt supported.

5/5

Trustpilot

Couldn't ask for more!

Emily & the team at Elephant have been brilliant throughout our sale. Always available for questions and great communication. Highly recommended. We are repeat customers, we initially bought this property with Elephant too.

Dan · 25 March 2026

5/5

Google

Bought a house through Elephant, via Ben. Ben has been an absolute pleasure to work with. I really appreciated his efforts, and his drive to get everything sorted. His weekly updates kept everyone on track and ensure that we didn't waste time through miscommunication

John · 22 June 2020

Agent replied · 22 June 2023

Thanks John, it was an absolute pleasure to read your review!

5/5

Trustpilot

Elephant Estate Agents, Bristol (A* Service)

We engaged Elephant Estate Agents Bristol to handle the sale of our flat in Dec 2025 and they did a fantastic job.

Matt · 4 June 2026

5/5

Google

Elephant proved to dispel common estate agent stereotypes. They were accessible, empathetic, knowledgeable, responsive and very dapper! Their photography and brochure style also really stood out. Matthew and his team did a great job of selling our house and were an important and reliable link in the selling/buying process.

Abigail · 23 June 2017

Agent replied · 22 June 2023

Thanks Abigail and credit to our wardrobe assistants!

5/5

Google

As conveyancing solicitors the Partnership team are in contact with a number of estate agents every day. Alys Davies and the team at Elephant Estate Agents Bristol are always friendly, professional and an absolute pleasure to work with. We would definitely recommend their services. Thank you

The · 23 June 2019

Agent replied · 22 June 2023

Thank you!

5/5

Google

Elephant helped our dream come true, I'll be eternally grateful for everything they did to sell our house and manage the process so well. Oliver gave us honest and realistic expectations from the start, then helped us to choose which offer to accept. Tom then did a fantastic job of managing some moving parts from the buyer to get the right dates and get the sale over the line. I would use again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Gerald · 27 August 2022

Agent replied · 31 May 2023

Thanks Gerald - see you next time!

5/5

Google

We recently purchased our property through Elephant and couldn't recommend them highly enough. Kitty was a dream to work with, super attentive and responsive and always friendly. We will gladly work with the Elephant team again.PositiveResponsiveness, Quality, Professionalism

Freddie · 27 August 2021

Agent replied · 31 May 2023

And we would gladly work with you again - thanks Freddie!

5/5

Google

These guys have been great to deal with, we bought through them years ago and they made the negotiation process really easy. Even now when we had an information request, Alys was super fast and helpful to provide me with the right information. would definitely recommend!

William · 23 June 2018

Agent replied · 22 June 2023

Thank you William (sorry our response to the review was not super fast!)

5/5

Google

Great estate agents, just bought our first house and the process was so smooth and easy. Really helpful staff (especially Morgan who was our main point of contact), very friendly and excellent from beginning to end of purchase.

Charis · 14 April 2024

5/5

Google

Alys has been wonderful to work with. She's super communicative, extremely reasonable, and you can tell she's really passionate about what she does. It's been a complete pleasure and I would recommend her to anyone.

Tessa · 22 June 2021

Agent replied · 22 June 2023

Thanks for your review Tessa - we love what we do!

5/5

Google

We're still waiting to complete our purchase due to delays up the chain but so far Kitty has been really helpful and responsive - and positive throughout!

George · 22 June 2022

Agent replied · 22 June 2023

Thank you George!

5/5

Google

Wonderful service, from start to finish. Alec and his team go the extra mile at every stage. Ben assisted with our sale and purchase and was communicative, helpful and reassuring throughout. Thank you!

Daniel · 22 June 2021

Agent replied · 22 June 2023

Thanks Dan, that's great to hear. We hope you are enjoying your new home!

1/5

Google

My first experience with Elephant was when I viewed a flat they were selling. As anyone wanting to buy a flat I asked what the management fee and the length of the lease were. The lady did not know and said she would send me the information once she was back in the office. It never happened. Few weeks later I called their office as I wanted them to have a look at my property and maybe take it on their books. I rang the office 5-6 times over 2 days, not once the phone was answered. I left a voice mail stating why I called - no response. I even sent an email, and yes you guessed correct, no luck. At the end I just gave up on them.NegativeResponsiveness

Vasil · 27 August 2021

Agent replied · 22 June 2023

Sorry our service to you fell short of our usual standards. we apologise for this. Between June-October we have been exceptionally busy handling unprecedented transaction levels. It has been hard to keep up. I can see you have viewed property with us and our team have been in touch but obviously some of your contact attempts have been missed and not responded to. This is not acceptable, sorry for frustrations which have obviously resulted. As a small independent business our reputation is very important to us. If I can help with any current or future property queries then please let us know and we will make sure you get any help and advice you need.

5/5

Google

When I bought my flat in St Andrews, Elephant were the agents, and I found them to be responsive and helpful. When I came to sell they were the natural choice, but this was reinforced when compared against other local agents who just didn't seem to have the same knowledge and understanding of the market. Thankfully they also depart from the smooth/pushy estate agent stereotype. Elephant, and Alys in particular, have been responsive, supportive and have really helped with the process from start to finish. They've chased up the lawyers, facilitated communication between parties and kept the show on on the road and moving in the right direction. This has included returning calls out of hours. The service doesn't stop at marketing the property, they really do go the extra mile. Highly recommend.PositiveResponsiveness, Professionalism

Hayley · 27 August 2021

Agent replied · 22 June 2023

Thanks Hayley - we are also allergic to smooth/pushy estate agents!!!

5/5

Google

I could not have been more looked after by the whole team at Elephant. From the initial valuation all the way through to completion the team have supported, advised and looked after me in the process. Buying and selling a house can be a very stressful situation but Oliver has supported me through this and has always been available to me and explained everything clearly to me. Not only are the whole team professional, I have always felt a personal level of care which is not always found in this process.PositiveResponsiveness, Quality, Professionalism

Ismay · 27 August 2021

Agent replied · 31 May 2023

Thank you very much Ismay for taking the time to give us that lovely feedback!

5/5

Google

I chose Elephant to sell my property with and I could not have been more impressed with the level of service I received. Always friendly, approachable and fantastically professional, the team were always on hand to help every step of the way. They hold superb knowledge of the local property market and were able to help me in securing my onward purchase too. A BIG thank you to all at Elephant but in particular the brilliant Oliver, Kitty and Nick.PositiveResponsiveness, Quality, Professionalism, Value

Jon · 27 August 2021

Agent replied · 31 May 2023

A big thank you to you too Jon!

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Questions about Elephant Bishopston

How many reviews does Elephant Bishopston have?

Elephant's Gloucester Road office has 208 reviews across two platforms: 186 on Google, 22 on Trustpilot.

What is Elephant Bishopston's rating?

Elephant Bishopston is rated 4.9 out of 5 across all 208 reviews, and 4.9 out of 5 on Google from 186 reviews.

Has Elephant won any awards?

Yes. In The Trusted Agent 2026 awards: Elephant, Gloucester Road won Trusted Agent.

Where is Elephant's Gloucester Road office?

Elephant Bishopston, 2 The Promenade, Gloucester Road, BS7 8AL.

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