Trusted Agent profile · Gloucester Road

Elephant Bishopston reviews in Gloucester Road

★★★★★ Excellent

208 reviews across 2 platforms

2 The Promenade, Gloucester Road, BS7 8AL

Elephant's office in Gloucester Road, at 2 The Promenade, is rated 4.9 out of 5 across 208 reviews on two platforms, including 186 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

186

Reviews on Google

This office

Trustpilot logo

22

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Elephant, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gloucester Road office, from every platform, shown as written. First names only.

5/5

Google

I have just sold my flat in Montpelier with Elephant and I am really happy with the service. I was very impressed with the photography and the listing, which really showed off the tiny flat to it's true potential. Alys has been great throughout the sale process and very helpful. In general, the whole team in the Gloucester Road branch have been a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 27 August 2021

Agent replied · 22 June 2023

Thanks Dan, luckily the team in Clifton are equally as good!

5/5

Trustpilot

Absolutely brilliant team

Absolutely brilliant team. Efficient, patient, helpful & kindly, dealing with 1 anxious old lady! Its such a stressful business but Nick in bs7 office did everything he could to smooth & soothe to the end. Thankyou so much to all the team at Elephant. Great result. ❤️

Naomi · 15 July 2026

5/5

Google

Elephant blow any negative perceptions of estate agents out the water. They are incredibly professional and honest. Matthew and the team managed the whole process of selling our house from start to finish very capably and with a great deal of patience. We didn't buy through Elephant in the end, but Matthew was always willing to give us advice on houses on the market with other estate agents, which was very helpful. They are a lovely team - a pleasure to work with - and we have no hesitation recommending them.

Johnny · 23 June 2016

Agent replied · 22 June 2023

Thank you Johnny!

5/5

Google

Elephant completely and positively changed our perception of Estate Agents in the last few months. In all matters they were professional, attentive, honest and easy to deal with. They are excellent communicators so we never felt in the dark. We liked that they treat potential purchasers with respect and there was no hint of the smoke and mirrors we have experienced in previous transactions. We had a couple of failed sales which were stressful, but the team rallied around and soon got things back on track. A big thanks to Alec, Matt, Katie and Tom; you made a real difference to our move.

James · 24 June 2015

Agent replied · 22 June 2023

Thank you James - we leave the smoke and mirrors to the magicians!

5/5

Google

Alex Stock helped us with our first purchase in the UK and in my view did an excellent job. He took ownership of the process and shared updates with us as soon as he could, good or bad. He is a problem-solver, and just generally a really nice person. I would highly recommend Alex and his team.

Johan · 31 January 2023

Agent replied · 31 May 2023

Thank you Johan - we home you are happy with your new home!

5/5

Google

We recently bought a flat through Elephant. There were five in the chain making it quite tricky but Alys from Elephant was constantly chasing the solicitors, always replying to our emails and queries, and keeping us in the picture. We finally completed last week, and we believe it all came into place due to Alys’s efforts. Thank you Alys and the team for your hard work and professionalism.PositiveProfessionalism

Linda · 27 August 2021

Agent replied · 22 June 2023

Thanks Linda and well done for enduring a long chain!

5/5

Google

I really can’t recommend Elephant highly enough. Every part of the process has been fantastic. We were dreading selling our flat because it can be a long and stressful process but Elephant made it straight forward and quick and charged a fair rate. The photos and floor plan were done to an extremely high standard compared with other agents. Big thank you to Alec, Sam and especially Stefan for all their hard work.

James · 23 June 2018

Agent replied · 22 June 2023

Thank you James!

5/5

Google

Top estate agents. Alex was fantastic from start to finish. Gave us space at the first viewing and was a great communicator throughout the process. Worked super hard to keep it all on track. Recommended.

Dan · 14 April 2024

Agent replied · 6 July 2023

Thanks for your review Dan!

5/5

Google

We sold and purchased via Elephant (particularly Matthew and Olivia) and cannot recommend them highly enough. Due to various complications, we dealt with Elephant for almost a year and they were highly responsive and efficient throughout. When we encountered complications in the process they provided sensible and pragmatic advice and we always felt they had our best interests at heart, completely dispelling the typical pushy estate agent stereotype.

Catherine · 22 June 2020

Agent replied · 22 June 2023

Thank you Catherine - we love dispelling a stereotype!

5/5

Google

Great experience from Alex and the team when purchasing my first home. Any questions were responded to the same day and they clearly had an equally good relationship with the sellers. …

Jack · 14 April 2024

Agent replied · 29 October 2023

Thanks Jack, for your feedback on Alex and our team. We hope you are happy in your new home!

5/5

Google

Alex and Matthew did an amazing job. We bought and sell our house via Elephant and they made the whole process easy. They are super easy to interact with, nice, respectful and very reactive. Very pleased about the fact Alex easily found us a buyer off market. We would highly recommend Elephant and their team.

Sylvain · 14 April 2025

Agent replied · 26 August 2024

Thank you Sylvain and congratulations on securing your new home!

5/5

Google

Elephant were great- particular thanks to Katy who worked hard and kept us in the picture throughout the process. My wife and I both felt that you were all very genuine and nothing like other estate agents we've dealt with. We would definitely use you again when we next sell (which won't be for a v long time!), and I would recommend to others without hesitation.

Ian · 23 June 2017

Agent replied · 22 June 2023

Thanks Ian!

5/5

Google

The best estate agents in Bristol hands down. Consistently the only ones to do their research and follow up on enquiries properly, and most importantly are very pleasant to deal with. Ben and Emily in particular were great and I am very happy that we bought a house via them.

Sam · 12 April 2025

Agent replied · 2 May 2025

We are happy we sold a house to you Sam - thank you!!

5/5

Google

After failing to sell our flat with another Agent, Elephant came to the rescue. The way they marketed the flat was exceptional and the highly professional photos really highlighted what our flat had to offer. Samantha was extremely helpful and professional all the way through the sales process and we wouldn't hesitate to recommend or use Elephant again in the future.

HumphreyGuest · 23 June 2019

Agent replied · 22 June 2023

Thank you - we are the fourth emergency service!

5/5

Google

Elephant's team has been just wonderful (especially Emily, who helped us with absolutely everything - bear in mind we were first time buyers - we had a lot of questions! ) Couldn't ask for a better experience. I'm sure when the time is right, we will come back to Elephant so they help us sell it one day.

Kasia · 22 June 2020

Agent replied · 22 June 2023

Thanks Kasia - Don't move anytime soon, enjoy your house... but when you are ready to move we would love to hear from you!

5/5

Google

I just wanted to take a quick moment to thank Ben personally and Elephant for a completely flawless service. Be a first time buyer during lockdown definetly had its worries but Ben put all my questions to rest. I look forward to dealing with you again! Thank you, MaxPositiveResponsiveness, Quality, Professionalism

Max · 27 August 2021

Agent replied · 22 June 2023

Thank you Max!

5/5

Google

I can’t speak highly enough about Matthew and the team at Elephant. Fantastic service in every aspect from the photo shoot to the completion. The best thing about Matthew is the confidence he gives you that he will do his very best to achieve the sale - and it’s genuine! Top rate!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2020

Agent replied · 22 June 2023

Thank you Mark!

5/5

Google

We were selling in BS5 and looking for an agent who would understand us and our needs. We didn't just want a bit of marketing - we wanted someone to be there throughout the stressful process right up until exchange. Someone not only to find …

Nick · 14 April 2025

Agent replied · 26 August 2024

Thanks Nick, full marks for that review. Much appreciated!

5/5

Google

While recently searching for a house in Bristol of all the estate agents Elephant were definitely the best. They are well organised and gave space at viewings for us to roam the houses. Emily was outstanding arranging everything, providing updates and being an exceptionally nice person to speak with.PositiveResponsiveness, Professionalism

James · 27 August 2021

Agent replied · 22 June 2023

Thanks James - we won't argue with that! :)

5/5

Trustpilot

The most professional, caring & helpful Estate Agent ever.

If you are looking for a professional, caring, supportive Estate Agent who puts their clients at the centre of all they do, then choose Elephant. They are a great team, with a superb philosophy which means you know through the whole process, from the first visit to moving day, everything will be completed as they say it will. And there is more to praise and be grateful for! Their communication is amazing, from answering simple questions to explaining difficult processes, and is done in quick time and in a friendly manner. I was never left feeling it was too much trouble, in fact I felt the opposite.

Vivien · 16 February 2025

5/5

Google

So glad we went with elephant; the whole team is friendly, approachable and hardworking and regularly kept us updated through different stages of the selling process. A special thanks to Ben for managing the sell of our property with a great result!

Yanwen · 31 May 2022

Agent replied · 31 May 2023

Much appreciated Yanwen

5/5

Google

We bought a house using elephant and Kitty was the agent we dealt with. Really fantastic service and a genuinely personable approach. It was never too much effort to chase things, even multiple times a day. Thanks for all your help Kitty!

Matthew · 31 May 2022

Agent replied · 31 May 2023

Thanks for your fantastic review Matthew!

5/5

Google

I have bought and sold a number of properties over the years and i must say that Elephant are (hands down) the very best estate agents i have ever dealt with. Alec and his team were genuine, straightforward, professional and efficient in their approach from start to finish, i really cannot recommend Elephant enough.

Tristan · 23 June 2019

Agent replied · 22 June 2023

Thanks Tristan, I passed your new home last week - it looks amazing!

5/5

Google

Ben at Elephant Estate agents was a pleasure to work with. Friendly, professional and helpful throughout. Thanks Ben!

S · 14 July 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Elephant Bishopston

How many reviews does Elephant Bishopston have?

Elephant's Gloucester Road office has 208 reviews across two platforms: 186 on Google, 22 on Trustpilot.

What is Elephant Bishopston's rating?

Elephant Bishopston is rated 4.9 out of 5 across all 208 reviews, and 4.9 out of 5 on Google from 186 reviews.

Has Elephant won any awards?

Yes. In The Trusted Agent 2026 awards: Elephant, Gloucester Road won Trusted Agent.

Where is Elephant's Gloucester Road office?

Elephant Bishopston, 2 The Promenade, Gloucester Road, BS7 8AL.

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