Infiniti Properties Glasgow reviews

★★★★★ 5/5

Google

The service from Infiniti Properties Glasgow has been second to none. Unfortunately we didn't make our reservation due to extreme weather conditions, however Scott and Stephanie at Infiniti Properties were in contact with us constantly and very accommodating. We will be rescheduling our trip in the future and Infiniti Properties Glasgow will be our first consideration. Thanks guys.

David · 21 June 2018

★★★★★ 5/5

Google

I recently rented a flat through Infiniti properties and from the onset, the interactions have been clear and honest. Everyone I've encountered during my stay at the flat has been very helpful, especially Daryl Harper who helped during the early stages and Amy Martin who has constantly been helpful with any maintenance issues through speedy replies and actions.

Lolade · 21 June 2017

★★★★★ 1/5

Google

Worst agency in the entire UK, stay away -Very genuine review - Contact: DAN284343 - Property: 0/2 11 Craigpark Drive Glasgow Lanarkshire G31 2NW The agency had stolen entire deposit, property was a mess when i collected keys, never fixed any issues at the property, took months to reply, charged extra fee because i left doormat, exta towels, extra bulbs, extra insulation for windows and doors when moved out, charged extra fees for bulbs that i changed for LED for better efficiency at the entire property, made ridiculous claims as if i stolen furniture (old) when i moved to my home country etc.

Pavel · 20 June 2023

★★★★★ 1/5

Google

If I could give 0 stars I would! AVOID AT ALL COSTS if you are a landlord. They don't do inspections, even before COVID (as they try to use that as an excuse!) And your property will go to wreck and ruin under them! When asked for inspection reports, they terminate their "services" with you (not that their services complied with the letting agent code of practice anyway). When asked to be forwarded onto the Managing Director, Scott, you're told he doesn't actually work there or oversee anything. Sham of a company! Take note of all previous bad reviews including the ones where infiniti have replied, as this shows how rude and unwilling they are to take accountability for their awful company and attitude. Avoid avoid avoid.

Siobhan · 20 June 2023

★★★★★ 1/5

Google

Terrible estate agency, we sent these pictures to them of the condition the property was in and was sent a youtube video. Ended up with mice which destroyed my couch. 3 month old son ended up in hospital with breathing problems due to damp conditions. Avoid at all costs. In response to the comment below from infiniti properties, I have plenty of emails prove you didnt and this was not the case even tho I sent several emails asking you to address the issues. You couldnt even manage to go into the property after we left when it was bad weather to put the heating on to prevent the pipes from bursting and ruining the entire flooring downstairs which I would call karma.

Donna · 20 June 2023

★★★★★ 1/5

Trustpilot

Worst treatment I ever had in any company in the UK

I believe everyone should avoid any contracts with this company, and I will explain why:- When I applied for the flat, they took 1 month to answer. I had given up and was almost closing the deal for another flat when, suddenly, Infiniti Properties told me I was approved.- When I moved in, the washing machine and the buzzer were not working, and the letterbox was damaged beyond usage. They took six months to fix the letterbox, and around the same time to fix the buzzer. The washing machine is another story:- They sent three different technicians to fix the machine. One of them destroyed the doors and dragged the machine around, damaging the floor. At the time (more than an year ago) I sent them pictured of what happened (of what THEIR PROFESSIONAL did), and they didn't do anything. Now I left the apartment and I'm trying to claim my deposit and they are saying that the damages done by the professional THEY SENT is my fault, and they are "investigating" it.- There was a leakage in the apartment. I told them about it, and it took them 2 months to do something. Somebody showed up, but didn't fix anything. Then, I hadto leave the apartment for months, because I had lost a loved one in my original country. When I told infiniti that the apartment was empty (and I had to be away for a few months) they got desperate and, suddenly, decided to fix the leakage. They had, of course, to break in the flat to do so.- When I handed over the keys to the apartment after I left this month, I had to go personally to their office to do so. Since I didn't have any information on when I would get my deposit money back, or the money I had overpaid for rent that month, I decided to ask them in person. They treated me in a very rude manner, shooing me away from the office, saying they would send me an e-mail.- I'm a foreigner and I just want to do things the right way. To avoid hiring lawyers or professionals to help me, I decided to ask them some questions, since this is the first time I've ever rented an apartment in Scotland. As of now, Infiniti Properties has not given me any position on my deposit money, saying that they are "investigating" the issue. They avoid explaining me anything, giving me dates or values, and circle around my questions. Nobody helps me, nobody cares to give me any information, and in general this has been the worst treatment I had with any company in the UK.Terrible relations with costumers, terrible services, nothing they do is on time. I can't understand how they are still in the market, really. They way I was treated makes it look like it is a fundamental thing in the company, far beyond happening only with me.

Marco · 22 June 2021

★★★★★ 5/5

Google

Fabulous service and communication….

Hugh · 12 April 2026

★★★★★ 5/5

Trustpilot

have been amazing though out

have been amazing though out ! every communication has been impeccable!!

Natasha · 13 February 2026

★★★★★ 5/5

Google

A great agent to work alongside, always replied to concerns pretty fast and was always quick to sort out maintenance issues within the flat. A great experience with them.

Anna · 17 August 2025

★★★★★ 5/5

Trustpilot

Excellent service

In this crazy rental market, I was lucky as I had a very smooth process of finding and securing my flat thanks to the team at Infiniti Properties. Sharon was great in helping me secure my flat. She was extremely proactive and made sure there was proper communication throughout the process. Extremely satisfied and a big thanks to her and her team.

Anuj · 26 April 2023

★★★★★ 5/5

Trustpilot

Urgent Property Needed!

I required a property urgently and I seen one with infiniti properties, they went out there way to accommodate and were warm and friendly, especially Sharon. She was working alongside my needs and was not the least bit annoyed that I kept calling. She was nothing short of amazing with everything and she didn't just find a property, she found me a home for my family and I. Would highly recommend.

Omar · 13 May 2022

★★★★★ 5/5

Trustpilot

It's been around four years now that…

It's been around four years now that Infiniti Properties is managing the property that we are currently renting in. Truly impressed with their service and have always found them just a email away for any issues. Special thanks to Zoe Connelly for being the contact person to reach out to and be there to address all the issues in effective and timely manner.

Poly · 15 March 2023

★★★★★ 5/5

Google

Infiniti Properties has been the best letting agency I have ever had the pleasure of using by far. Josh was particularly helpful and I found his service to be prompt, friendly and effective. Any questions I had were addressed and the time allocated to do the jobs was accomadating to our needs. Thanks!

Craig · 21 June 2016

★★★★★ 5/5

Trustpilot

Helpful and easy

Sharon was always super helpful, quick to answer and kind. The application process was easy and the flat was very clean when we moved in.

Helen · 6 July 2023

★★★★★ 1/5

Google

Unfortunately it is the worst experience I had in UK with renting accommodation (I was doing it for 9 years). Starting from beginning it was hard to rent the flat which I liked, I was relocating from Bristol to Glasgow had asked them couple of times for possibility to visit flat by friend of mine who was staying in Glasgow, made couple of phone calls and he was able to see it after a month when I was literary relocating to Glasgow. Next they recommended agency checking my financial wealth. In Bristol I was employed as staff, however to Glasgow I moved as contractor, the owner of ltd. company with half year contract. Of course they couldn’t do the check on time, so when they finished I was already a month working in Glasgow so I finally got refused as I do have cover only for 5 not 6 months. In that point I have paid for half year in front. Obviously I could go for something else, however this flat location was suiting me a lot (close to my work). Here is warning for landlords, I was determined to rent it and it took 2 months when I almost gave up ( I just couldn’t find anything good enough close to my work place that time). However landlord lost quite a lot on not rented flat that time. Going to next issue, this company was trying to force me to pay for next half year in front of renting this flat (for many reasons I didn’t want to do it), they were pushing enough that after contacting shelter and giving them warning that I will decide court to decide about it or will leave the flat, they finally gave up. Here is warning for tenants, the contract was written in the way that the person from shelter organization was not sure if the court would go in my favour or theirs regardless UK law for renting the passed by it and from my side it was gambling as well as I was not sure if you would stay there and go to court or move out that time. Next point is maintenance, easy issues which I had (cheap to repair) was fixed quickly, after many emails I gave up on them fixing lock in the main door, someone has checked it, recommended repair (sometimes I was trying to open/close the door for a minute as key was only rotating). It worked up to the end however I was prepared that one day I might be not able to go out (security issue in case of fire) or enter my flat. Not very nice issue. Obviously when I was leaving I have been asked to clean everything, however there was some dirt there when I got this flat even pictures which I have from them when I was moving into flat are showing it. Of course no one was able to come to check how it was clean (regardless 3 emails which I send about it) in the day when I was moving out. I have been asked to deliver key to them back however I was living flat in the evening when transporting van came to collect me stuff, and living a key (placing them to inside a flat by letter hole) was issue as well, I know that they had another pair and someone had to come there to check the flat after I left but I was still supposed to deliver them back to office, small thing but if you living flat 7 p.m. and going out of country straight away when office close at 5.30 it is just next problem. Finally this company has tiried to charge me for cleaning and damage to properties when I have claimed my money back from Safe Deposit Scotland, I refused that and couple weeks later instead of proving they have paid fully back my deposit. I mean they agreed to it so Safe Deposit Scotland paid me money back. Looking on they behavieour it was just a try to get my money hoping that I will agree to it.

Marcin · 21 June 2019

★★★★★ 5/5

Trustpilot

Fabulous Service

Stephanie and the entire team were professional and helpful throughout my tenancy. All matters were dealt with quickly and efficiently. At the end of my tenancy,the deductions were kept to a minimum and were fair and honest. I can't recommend Infiniti enough.

Alan · 21 January 2025

★★★★★ 5/5

Trustpilot

Staff were always helpful and…

Staff were always helpful and responsive to any issues.

Darren · 14 January 2026

★★★★★ 2/5

Google

It is definitely not a good way to yell to people calling and kindly asking you to repeat what you've said. You should try to repeat "slowly" or "rephrase" what you said. I am giving 2 instead of 1 because some of the other staff were more polite. I did not mind waiting for 15-20 minutes for the viewing. That lady who was late at least was polite enough to apologize for being late. However, shouting is unacceptable, very unprofessional. I do not recommend this agent.NegativeQuality, Professionalism

Elif · 20 June 2022

★★★★★ 1/5

Google

Extremely discriminatory management agency. I called to request a viewing of a flat and as soon as I spoke and my foreign accent was heard, I was rudely told that it wasn’t available. As I was on speakerphone, my boyfriend overheard this and we both agreed that something seemed off. Sure enough, he phoned the next morning (he’s local) and was politely informed that the flat was still available and to apply online. Avoid this place and their discriminatory practices.

Ashley · 20 June 2022

★★★★★ 2/5

Google

Read their reviews on Trustpilot. Even if you're desperate to rent. This company can be unlawful as they please, especially if you're not a UK national. Get ready to be blamed and charged money. 2 stars instead of 1 because they have a separate department that deals with Property Maintenance. The people from that department are much more polite and do not yell at you. UPDATE: Since I left this comment, they have created a new Trustpilot account and now it has 5 star reviews that they have clearly bought. Avoid these swindlers!!

Vitalismed · 20 June 2022

★★★★★ 5/5

Google

Sharon from Infiniti Properties has been amazing and provided us with invaluable help and support from the application process, to moving in and beyond. She has made the entire process effortless which made it extremely easy for us (being international students). Whenever we faced a problem she's been quick and prompt to get back to us and got any of our issues and concerns dealt with promptly. I would recommend her and Infiniti Properties to anyone who is looking for a property; whether it's buying or letting. 10/10 experience and service.

Patrick · 20 June 2022

★★★★★ 5/5

Google

Sharon was extremely helpful during our application, especially with helping us expedite the referencing process. She was very attentive and ready to answer any questions we had, she made us feel we were in safe hands. Thanks!

Jacob · 18 May 2024

★★★★★ 5/5

Google

The service provided by Infiniti Properties is excellent and professional, as a new landlord I had lots of questions every day, Stephanie always answered my questions and walked the extra mile to provide a fantastic service, when she is busy she will call me back right away, I have never had a delay in answering my calls and/or question, staff were friendly and professional, for all these reasons I highly recommend Infiniti Properties to landlords and tenants.

Walid · 20 June 2022

★★★★★ 5/5

Trustpilot

Sharon at infiniti was fantastic

Sharon at infinity was fantastic! She kept me updated regularly, was very prompt with replying to my many questions and was incredibly accommodating. Having dealt with estate agents in the past this is the best experience I have had! Sharon and everyone I have came into contact with at Infiniti have been so lovely. Couldn’t recommend infiniti enough because of my experience with Sharon! Thank you

Toni · 20 June 2023