Trusted Agent profile · Glasgow

Infiniti Properties Glasgow reviews

3.9

★★★★★ Good

302 reviews across 2 platforms

2G Ingram House, 227 Ingram Street, Glasgow, G1 1DA

Infiniti Properties's office in Glasgow, at 2G Ingram House, is rated 3.9 out of 5 across 302 reviews on two platforms, including 237 Google reviews rated 3.8.

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3.8 / 5

237

Reviews on Google

This office

Trustpilot logo

65

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Glasgow office, from every platform, shown as written. First names only.

5/5

Google

My Dealings with Infiniti Properties have been amazing. There customer facing staff have been fully professional and credit to Scott and his team. When it comes to dealing with problem and issues I couldn't be more happy how there communication and knowledge on rental and sale market are second to none. When it comes to property and management these guys truly the experts in residential market place. keep up the good work guys !!

Paul · 21 June 2016

Agent replied · 19 June 2024

Hi Paul, thanks very much for your kinds words. Best, Scott

5/5

Google

Great team of friendly, knowledgeable, and dedicated staff, who make the whole process of leasing my properties easy and hassle free.

Stephen · 12 April 2026

Agent replied · 16 April 2026

Many thanks Stephen, your positive feedback is very much appreciated

5/5

Google

Over the years I have worked with multiple letting agents and Infiniti is the best by far. Service is personalized and in my experience they do everything they can to help both owner and renter. They also keep abreast of all property legal checks which is essential for any responsible landlord.

Jane · 15 April 2026

5/5

Google

Can fault anything they do for us

Linda · 11 July 2026

Agent replied · 11 October 2026

Thanks Linda, we appreciate the positive review.

5/5

Google

Excellent company to deal with great comunication

Brian · 11 July 2026

Agent replied · 11 October 2026

Thanks Brian

5/5

Google

Super helpful and communication is amazing !

Carla · 11 July 2026

Agent replied · 11 October 2026

Thanks Carla, we really appreciate the positive feedback. We wish you a very happy tenancy.

5/5

Trustpilot

Really great property agency to deal…

Really great property agency to deal with. Helpful team all the way through! Thank you

Louise · 11 May 2026

Agent replied · 22 September 2026

So nice to hear that the whole team were helpful, thanks very much Louise

5/5

Trustpilot

As a landlord I recommend infiniti

As a landlord I recommend infiniti, Stephanie and team have been doing great job and on keeping me on my feet!

ALI · 11 October 2024

Agent replied · 24 August 2025

Thanks for the kind words, Stephanie always goes above and beyond.

5/5

Google

Great service, reliable which says a lot in this day and age, always willing to help, highly recommend

Oz · 15 April 2026

Agent replied · 16 April 2026

Thanks very much Oz, your positive feedback is truly appreciated.

5/5

Trustpilot

No issues

No issues, did what they said they’d do, a good experience. I’ll use again

Callum · 15 May 2026

Agent replied · 22 September 2026

Much appreciated Callum, thank you very much

5/5

Google

A great company to deal with.

Claire · 11 July 2026

Agent replied · 11 October 2026

Thank you Claire

5/5

Google

Very efficient, fast and professional so can highly recommend.

Michele · 11 June 2026

Agent replied · 11 October 2026

Thanks Michele, we really appreciate the positive feedback.

5/5

Google

Our experience with Infiniti Properties to rent property a was flawless. The application process was easy. The team especially Sharon kept us informed on each step. They patiently answered all our queries. Until the day of move in they were very helpful. Even after move in , they respond to our emails promptly. Happy with the overall experience.

Divya · 17 June 2024

5/5

Google

Our experience with Infiniti Properties to rent property a was flawless. The application process was easy. The team especially Sharon kept us informed on each step. They patiently answered all our queries. Until the day of move in they were very helpful. Even after move in , they respond to our emails promptly. Happy with the overall experience.

Divya · 12 June 2024

5/5

Google

Received some really good sound advice, which I discovered later on was really useful.

Gordon · 13 April 2026

Agent replied · 16 April 2026

Thanks for your kind feedback Gordon, really pleased we were able to steer you in the right direction

5/5

Trustpilot

Never had any issues

Never had any issues, infact the complete opposite. Trusted company

Steve · 10 May 2026

Agent replied · 22 September 2026

Thanks very much Steve

5/5

Trustpilot

Fantastic Experience

I only recently moved to Glasgow an as most letting agents didn't even bother replying to my applications, I was very positively surprised when Sharon called me and took the time to answer all my questions and arranged the viewing. As I was still living in Manchester, it was very pleasant that there was no issue having one of my new colleagues attending and having me on Videocall. Sharon and Charlene then guided me though the whole process and again answered all my questions to make my move a relaxed experience. On my moving day, when trying the house key the first time, I realised that they only fitted to the back but not the front door. Well, a quick call and 45min later Ann was at the house with the right set of keys.When experienceing a small maintenance issue with the tap in the kitchen Zoe was a very big help in organising a plumber and keeping me up to date with the process.All in all, I haven't experienced such a well organised, friendly and helpful team of letting agents so far and can't recommend Infiniti Properties enough.

Thomas · 6 August 2022

5/5

Google

Contracted for scott on a large redevelopment. Great to work with.

Ross · 15 April 2026

Agent replied · 16 April 2026

Thanks Ross, its been a pleasure working with you

1/5

Google

In my opinion avoid at all cost. Staff are rude and clueless. Repairs are a nightmare, I was left without heating and hot water for a week during the winter and some (or one in particular)of the trades are a red flag to the stage my wife would rather I dealt with them. They will use a company called pinstripe for check-in and out but keep in mind this is their contractor who wants to please them as they pay them. Always fight for your deposit as safe deposits scotland are fair but gather proof on the day you move in and also before you leave. Don't trust the dashboard for historical information on repairs aslway send by email or use both but in my opinion a tent in the woods is a better option than this lot. Reply.. Yes my deposit was returned minus owed rent, which I was advised to withhold the last rent payment to guarantee something back from deposit. Because if I paid the last month's rent you would have still made a play for my full deposit. Yes, the ballance of my deposit was returned despite infinity trying to claim it all. You even tried to claim a gas cooker was missing. It never existed which will be why you don't have gas records for it. With regards to your response about pinstripe...your point is caller? I noticed you didn't comment on the boiler being off for a week or more? Your engineer said he had to order the part and wait for it to be delivered days later despite being told it was available off the shelf 15minutes away, bearing in mind it was the winter and we had no heating. If it helps I can start putting the email correspondence up here?

Scott · 23 October 2023

Agent replied · 19 June 2024

Hi Scott, I am sorry to hear that you did not have a good experience with our agency. All of our staff are highly trained and should always be polite and helpful, if you can give me details of the interaction when you experienced a less than satisfactory experience, I will investigate. Please note that Pinstripe are an independent third party who carry out check in and check out reports for multiple letting agents across the central belt. I have looked into your deposit return, and I can see that once the rent arrears and the agreed deduction for repairs were deducted, the balance of your deposit was returned in full. Kind Regards Infiniti Properties

5/5

Trustpilot

No complaints

No complaints. Very easy to deal with.

Ruaridh · 11 May 2026

Agent replied · 22 September 2026

Brilliant, thanks very much Ruaridh

5/5

Trustpilot

Infiniti Properties are great

I have rented from Infiniti Properties since May 2016 and I continue to rent from them. They are in all honesty fantastic to deal with and the best letting agency out there. Over this period any time I have needed any maintenance done to the property they have responded and resolved any issues within a day. The whole letting process has always been very smooth and time efficient. My dealings have always been with Anne, and she is fantastic. She has always been so helpful, understanding and supportive and I would recommend them as the best agency in Glasgow.

Karan · 5 October 2023

Agent replied · 13 June 2024

Thanks Karan, appreciate the kind words. Delighted to hear you had a great experience.

5/5

Google

Awesome enterprise . A pleasure to know about !

Dave · 12 April 2026

Agent replied · 16 April 2026

Thanks David, the team very much appreciate your kind words

1/5

Trustpilot

22 DAYS AND NO DEPOSIT BACK YET

well I was told from Herbert himself he had 21 days to send me my deposit back. As of this date I have still not received anything from him or the company. I take that back we did receive some rude comments and basically were called liars by dennis because he did not believe a certain text came from the home owner.Its pretty simple to pull up the records and see where that text came from, ISNT IT?I have all the proof saved. I'm not a bad guy or want to start conflict,I just want what's rightfully mine. I DONT GET TO GO SHOPPING WITH THIS DEPOSIT I have to give these funds to the new laNdlord and it is not fair nor professional for infinity properties to hold up another landlords business ENDS because they don't want to stand UP to their word and do what they saY. ALL I WANT IS FOR YOU TO DO WHAT YOU SAY AND SAY WHAT YOU DO.MEAN WHAT YOU SAY..GOES ALONG WAY NOW A DAYS. NEVER ONCE COULD THEY FIND OR SEND OUT A PRODESSSIONAL CONTRACTOR TO FIX ANYTHING. hERBERTS WAY TO FIXING A HOLE IN THE BOTTOM OF THE CUBBORD TO OUTSIDE WHERE BUGS AND RODENTS COULD GET IN WAS TO ROLL UP A RAG AND SHOVED IT IN THE HOLE!!THATS JUST THE 1ST OF IT ALL.AND I WAS PREPARED THIS TIME.i HAD A FEW LANDLORDS IN THE PAST THAT WERE ROTTEN WELL nw JUSTICE PROGRAM TAUGHT ME WHAT TO DO AND BY gOD I DID IT AND NOW i HAVE ALL I NEED TO WIN IN SMALL CLAIMS COURT SO I MIGHT AS WELL CARRY IT ON BUT WHY SHOULD I HAVE TO??

Tammy · 17 August 2023

Agent replied · 13 June 2024

Hi Tammy, this review is not for our company. We have never let a property to you nor do we have any staff members called Herbert. Please can I ask that you delete this review and post it on the correct company's review page.Thank you.

5/5

Google

Good fair landlords. Easy process and good communication.

Get · 11 April 2026

Agent replied · 16 April 2026

Thanks very much

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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