Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEdinburgh sales
I have sold 4 properties in the last year and I have had a fantastic experience lead by Yasser Albassam and the team at DJ. He offered good advice and negotiated well when needed. I am some distance away and he organised all work that was required prior to marketing quickly and at a good price. Great experience, I would recommend DJ to anyone wanting to sell.
Vicky · 31 January 2024
Agent replied · 10 June 2024
Thank you, Vicky, for this excellent review. We will pass this onto Yasser and the Team.
★★★★★ 5/5
TrustpilotHelpful and friendly
Kieran was friendly and helpful in my application process. During the viewing, he showed interest in answering all my questions, and gave advice for the next steps in my application. He's been responsive over email too and overall, my experience with trying to rent with DJ Alexander for the first time has been smooth and easy to navigate so far. Thanks!
Barbara · 29 May 2024
Agent replied · 10 June 2024
Thank you, Barbara, for this excellent review. We will pass this onto Kieran and the Team.
★★★★★ 5/5
TrustpilotI had a very positive experience with Kaylee at the end of the tenancy
I had a very positive experience dealing with Kaylee at DJ Alexander Edinburgh during the end of my tenancy. She was extremely helpful, responsive and professional throughout the process.
Joseph · 6 September 2026
Agent replied · 25 September 2026
Thank you, Joseph, for this excellent review. We will pass this onto Kaylee and the Team.
★★★★★ 5/5
TrustpilotFriendly, helpful and professional…
From first engagement and interactions with DJ Alexander, I was confident they were the best choice for me when looking to sell. The experience throughout was thorough, quick, professional and I’d highly recommend. Sarah McIntyre and Sara Rankin were extremely helpful and Sarah went above and beyond whilst I was on holiday towards the end of the sale.
Gordon · 11 July 2024
Agent replied · 24 August 2024
Thank you, Gordon, for this excellent review. We will pass this onto Sarah, Sara and the Team.
★★★★★ 5/5
TrustpilotKieran Mooney was professional and helpful.
Kieran Mooney was highly competent, professional in manner, courteous and helpful. He was kind and helpful at the viewing appointment, answering all of my questions clearly. As this was my first time applying for rental accommodation in the UK, I very much appreciated Kieran’s clear and timely communication. His guidance and thoroughness made this process much less complicated and therefore less stressful! I would highly recommend DJ Alexander and Kieran Mooney to others!
Kelly · 23 August 2023
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 5/5
TrustpilotAll in all, a very good service.
We have been using DJ Alexander for about 2 to 3 years now to manage our rental properties in Aberdeen, after they bought out our previous management company.
DJM · 8 September 2026
Agent replied · 25 September 2026
Thank you for this excellent review. We will pass this onto Jessica and the Team.
★★★★★ 5/5
GoogleMy flatmates and I had been searching for a flat for months and we began to lose hope. However, we finally found our dream flat with the help of Caroline Connelly, who was absolutely amazing. She was extremely helpful and answered every single question we had. She was easy to talk to and went above and beyond to help us with anything we needed. I couldn’t recommend an estate agent more!! Thank you so much again.
Sedona · 11 August 2025
Agent replied · 10 September 2025
Thank you, Sedona, for this excellent review. We will pass this onto Caroline and the Team.
★★★★★ 5/5
TrustpilotI’ve been a tenant with DJ Alexander…
I’ve been a tenant with DJ Alexander for nearly 5 years and they’ve taken great care of me! After unfortunately having to leave my current flat due to my landlord moving in, DJ have been amazing at helping me find a new place to move. Taylor was fantastic at helping me look for new places and arranging any paperwork or viewings and Sadie was amazing when it came to keeping me right on the reference checks and answering any questions I had.They both made what could have been a stressful experience way more straightforward and I’m excited to move into my new flat!
Christopher · 13 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 5/5
TrustpilotThe staff were very helpful and…
The staff were very helpful and knowledgable. I enjoyed the viewing, Galina was super helpful and efficient. Furthermore, Laura looked after our onboarding process and this was also a positive experience: very quick responses, helpfulness and clear instructions, which was great. We were regularly updated on progress, online platforms seemed easy to use, just spot on. Thanks!
Magdalena · 17 July 2024
Agent replied · 24 August 2024
Thank you, Magdalena, for this excellent review. We will pass this onto Galina, Laura and the Team.
★★★★★ 5/5
TrustpilotAmazingly professional Letting Agents
Brilliant team at DJ Alexander. They genuinely care about the tenants. They were very quick in responding and engaging with landlord about any of the issues I had reported during my tenancy. Johan Ross has been very patiently answering all my queries during my end of tenancy process. He helped me understand the way things are settled and was very helpful throughout.
Anupriya · 16 April 2024
Agent replied · 10 June 2024
Thank you, Anupriya, for this excellent review. We will pass this onto Johan and the Team.
★★★★★ 4/5
TrustpilotGood & Bad
I Have had both, good and bad experiences with DJ Alexander. When I first moved in, that was last Feb'22 the heater was not working due to which I could not move in for a week despite paying the rent. This should have been checked before renting out the property. It was very difficult to reach out to them as they were on leave or not active. The furniture in the living room is not in great condition. Seems like the previous tenant had a cat, which was not addressed. Very basic and outdated furnitures and appliances. I would really appreciate it if this was considered and discussed with the landlord. However, I have found a very good and active response lately as I had requested for change of tenancy agreement. The process was smooth and clear and Anita was a great help. However, I have requested a few repairs and hoping to get it fixed at a reasonable time. I will update my review post this.
Nikitha · 9 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 5/5
TrustpilotEfficient rental process
We have been trying to find a property to rent to relocate to Edinburgh.Our experience with DJ Alexander was great! Once the landlord accepted our application it was a quick, seamless process! The Goodlord software they use is user-friendly and makes the process so quick. We uploaded all our info and it was all processed and the contract signed in a matter of hours! I was impressed with the speediness. Special thanks to Sandi Whyte and Galina Webster who were really helpful and quick to reply.
Eloise · 5 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 5/5
TrustpilotAttentive Staff
I highly recommend DJ Alexander. Both Sarah McIntyre and Abby Grigg were very attentive throughout the sale of my flat. As this was my first time selling they were so wonderful and helpful with any questions and talked me through the process step by step. Their guidance and advice was much appreciated.
Zoe · 2 October 2024
Agent replied · 10 June 2024
Thank you, Zoe, for this excellent review. We will pass this onto Zosia and the Team.
★★★★★ 5/5
TrustpilotViewing with Cameron Lindsay
Viewed a property with Cameron Lindsay who was extremely helpful and reassuring. We were quickly able to discern attributes of the property we had questions about and thanks to his help made a decision along with the sending of the application to the Landlord with ease. Thank you to Cameron and the agency!
Hana · 11 September 2024
Agent replied · 27 October 2024
Thank you, Hana, for this excellent review. We will pass this onto Cameron and the Team.
★★★★★ 5/5
TrustpilotConnor Quinn at DJ Alexander provided…
Connor Quinn at DJ Alexander provided an excellent service throughout the letting process. He was professional, friendly, and always quick to respond to any questions I had. He kept me informed at every stage and made the whole experience smooth and stress-free.
Manjusha · 26 May 2026
Agent replied · 6 June 2026
Thank you, Manjusha, for this excellent review. We will pass this onto Connor and the Team.
★★★★★ 5/5
TrustpilotGreat Service
We have just moved to Edinburgh and in a desperate need of an apartment. After several viewings with no success, DJ Alexander came to the rescue! Natalia was extremely helpful and understanding. She showed great professionalism during the viewing and the application process. She really made the experience a smooth and easy one. My son and I are very grateful and settling well.
Fisayo · 29 February 2024
Agent replied · 10 June 2024
Thank you, Fisayo, for this excellent review. We will pass this onto Natalia and the Team.
★★★★★ 5/5
TrustpilotBrilliant Viewing Experience with Gemma-Louise
We had a viewing for a property in Comely bank with Gemma-Louise yesterday and I cannot emphasise enough how pleased we were with the experience. Gemma took the time to answer all our queries and offer us support in the often-stressful renting process. Thanks to Gemma we absolutely will be using DJ-Alexander to try source our flat. -Chloe and Sophie
Chloe · 25 April 2024
Agent replied · 10 June 2024
Thank you, Chloe and Sophie, for this excellent review. We will pass this onto Gemma, and the Team.
★★★★★ 5/5
TrustpilotExcellent D J Alexander Employee
I highly praise/ recommend and indeed thank Norman MacLean, Maintenance Co-Ordinator at D J Alexander, Edinburgh for an excellent Firstclass service to us, as Landlords. Since 7 October 2022 to date, Norman has been helping us manage maintenance issue which is still ongoing (not due to Norman). Norman has expressed a customer service experience second to none. He has shown extremely high standards of professionalism in all areas, commitment, reliability, mannerly, polite, attention to detail, responding promptly, taking the time to listen to your needs, (I have found the ability to listen quality with most DJ Alexander's employees both in Edinburgh and Glasgow) this quality is sadly lacking in these modern times and is an area in which companies in general should be taking on board. Taking the time to listen to their clients' needs, communication is key, without clients' there is no business. Norman absorbs information, both verbal and written very well and keeps his manager informed with progress/situation. The list is endless. I did say to Norman's Manager that in all my working years, (I am a senior lady) I have found Norman to be one of the best (if not the best) that I have had the pleasure to deal with. Keep up your excellent work standards Norman, long may it continue. DJ Alexander you have won a watch with Norman, such a committed team member who has added not only value to your organisation he is also a credit to your organisation too! Thank You
GEORGINA · 13 November 2022
Agent replied · 10 June 2024
Hi, thanks for the great review. I will make sure to pass this onto Norman.
★★★★★ 1/5
TrustpilotAbsolutely useless estate agency
Absolutely useless estate agency. Have had 4 separate flat viewings cancelled at short notice (most of them on the day of the viewing) with no explanation whatsoever. For the one viewing that they didn't cancel the flat was an absolute tip, previous tenants had left it in a horrible state (not DJ Alexander's fault, granted) but they hadn't even bothered to clean it before holding viewings. The place stank of smoke, empty bottles everywhere and a large burn mark on the bedroom wall. When I commented on the state of the flat and asked about having the burn mark painted before moving in the agent told me "not to be too picky" and not to make too many demands as someone else would take it. They are a bunch of jokers who provide a terrible service and only get away with it because of how desperate the housing crisis in Edinburgh is. I would say avoid at all costs, but given the market I know many people simply won't have the choice
Robert · 8 November 2022
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotThe viewing process was very smooth and…
The viewing process was very smooth and stress-free from start to finish. The agents were friendly, professional, and easy to communicate with. I would especially like to mention Joye, who was amazing throughout the property viewing and the whole process. She was welcoming, helpful, and genuinely pleasant to speak with, which made the experience much more comfortable. Overall, I had a very positive experience with the agency and would happily recommend them.
Khaja · 4 June 2026
★★★★★ 5/5
GoogleI had a great experience with the rep Stephanie McMillan. As I am new to Glasgow I was not sure what I was looking. Stephanie helped me with all my questions and queries that I had about areas in Glasgow. Even though I did not take a property with DJ Alexander or in the Tollcross Area. I would highly recommend your company and your staff member Stephanie is a asset to your company.
Gabrielle · 12 June 2023
Agent replied · 11 June 2024
Hi, thanks for the great feedback. I will pass this onto Stephanie.
★★★★★ 5/5
Trustpilotvery grateful for the help received
Although it took a while to secure a flat in a difficult market, the team at DJ Alexander were extremely helpful in a time that was becoming increasingly stressful. We were very impressed by the professionalism and speed at which Natalie operated, and her colleague Paul was a pleasure to deal with when viewing and eventually securing our property. It my take a while, but if you are persistent DJ Alexander will be sure to put you in a beautiful flat in a prime location. Very pleased!
Edward · 14 October 2022
Agent replied · 10 June 2024
Hi, thanks for the great review. I will make sure we pass this on to the team.
★★★★★ 5/5
TrustpilotThank you Diane Harte
Thank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager.
JATINDER · 21 June 2024
Agent replied · 24 August 2024
Thank you, Jatinder, for this excellent review. We will pass this onto Diane and the Team.
★★★★★ 5/5
TrustpilotImpressive Service!
Ive been viewing flats at your company for more than a month now. And Keiran is very keen and accomodating about the details of the flat, inspite of his bad foot. Limping as he toured me around the flat. He is really dedicated to his job isnpite of pain. Thank you, Keiran.
Allen · 26 August 2024
Agent replied · 27 October 2024
Thank you, Allen, for this excellent review. We will pass this onto Kieran and the Team.
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