Trusted Agent profile · Glasgow
★★★★★
1,684 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,684 reviews on two platforms, including 259 Google reviews rated 3.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotConnor Quinn at DJ Alexander provided…
Connor Quinn at DJ Alexander provided an excellent service throughout the letting process. He was professional, friendly, and always quick to respond to any questions I had. He kept me informed at every stage and made the whole experience smooth and stress-free.
Thank you, Manjusha, for this excellent review. We will pass this onto Connor and the Team.
5/5
TrustpilotGreat Service
We have just moved to Edinburgh and in a desperate need of an apartment. After several viewings with no success, DJ Alexander came to the rescue! Natalia was extremely helpful and understanding. She showed great professionalism during the viewing and the application process. She really made the experience a smooth and easy one. My son and I are very grateful and settling well.
Thank you, Fisayo, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotBrilliant Viewing Experience with Gemma-Louise
We had a viewing for a property in Comely bank with Gemma-Louise yesterday and I cannot emphasise enough how pleased we were with the experience. Gemma took the time to answer all our queries and offer us support in the often-stressful renting process. Thanks to Gemma we absolutely will be using DJ-Alexander to try source our flat. -Chloe and Sophie
Thank you, Chloe and Sophie, for this excellent review. We will pass this onto Gemma, and the Team.
5/5
TrustpilotExcellent D J Alexander Employee
I highly praise/ recommend and indeed thank Norman MacLean, Maintenance Co-Ordinator at D J Alexander, Edinburgh for an excellent Firstclass service to us, as Landlords. Since 7 October 2022 to date, Norman has been helping us manage maintenance issue which is still ongoing (not due to Norman). Norman has expressed a customer service experience second to none. He has shown extremely high standards of professionalism in all areas, commitment, reliability, mannerly, polite, attention to detail, responding promptly, taking the time to listen to your needs, (I have found the ability to listen quality with most DJ Alexander's employees both in Edinburgh and Glasgow) this quality is sadly lacking in these modern times and is an area in which companies in general should be taking on board. Taking the time to listen to their clients' needs, communication is key, without clients' there is no business. Norman absorbs information, both verbal and written very well and keeps his manager informed with progress/situation. The list is endless. I did say to Norman's Manager that in all my working years, (I am a senior lady) I have found Norman to be one of the best (if not the best) that I have had the pleasure to deal with. Keep up your excellent work standards Norman, long may it continue. DJ Alexander you have won a watch with Norman, such a committed team member who has added not only value to your organisation he is also a credit to your organisation too! Thank You
Hi, thanks for the great review. I will make sure to pass this onto Norman.
1/5
TrustpilotAbsolutely useless estate agency
Absolutely useless estate agency. Have had 4 separate flat viewings cancelled at short notice (most of them on the day of the viewing) with no explanation whatsoever. For the one viewing that they didn't cancel the flat was an absolute tip, previous tenants had left it in a horrible state (not DJ Alexander's fault, granted) but they hadn't even bothered to clean it before holding viewings. The place stank of smoke, empty bottles everywhere and a large burn mark on the bedroom wall. When I commented on the state of the flat and asked about having the burn mark painted before moving in the agent told me "not to be too picky" and not to make too many demands as someone else would take it. They are a bunch of jokers who provide a terrible service and only get away with it because of how desperate the housing crisis in Edinburgh is. I would say avoid at all costs, but given the market I know many people simply won't have the choice
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThe viewing process was very smooth and…
The viewing process was very smooth and stress-free from start to finish. The agents were friendly, professional, and easy to communicate with. I would especially like to mention Joye, who was amazing throughout the property viewing and the whole process. She was welcoming, helpful, and genuinely pleasant to speak with, which made the experience much more comfortable. Overall, I had a very positive experience with the agency and would happily recommend them.
5/5
GoogleI had a great experience with the rep Stephanie McMillan. As I am new to Glasgow I was not sure what I was looking. Stephanie helped me with all my questions and queries that I had about areas in Glasgow. Even though I did not take a property with DJ Alexander or in the Tollcross Area. I would highly recommend your company and your staff member Stephanie is a asset to your company.
Hi, thanks for the great feedback. I will pass this onto Stephanie.
5/5
Trustpilotvery grateful for the help received
Although it took a while to secure a flat in a difficult market, the team at DJ Alexander were extremely helpful in a time that was becoming increasingly stressful. We were very impressed by the professionalism and speed at which Natalie operated, and her colleague Paul was a pleasure to deal with when viewing and eventually securing our property. It my take a while, but if you are persistent DJ Alexander will be sure to put you in a beautiful flat in a prime location. Very pleased!
Hi, thanks for the great review. I will make sure we pass this on to the team.
5/5
TrustpilotThank you Diane Harte
Thank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager.
Thank you, Jatinder, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotImpressive Service!
Ive been viewing flats at your company for more than a month now. And Keiran is very keen and accomodating about the details of the flat, inspite of his bad foot. Limping as he toured me around the flat. He is really dedicated to his job isnpite of pain. Thank you, Keiran.
Thank you, Allen, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotBrilliant estate agents
Brilliant estate agents. It was easy and quick to find a rental property when moving from Manchester to Edinburgh. Ryan Cochrane was extremely friendly, helpful and knowledgeable throughout the process. He listened to our needs and concerns and came up with the perfect fit for us. Can't recommend him and DJ Alexander enough.
Hi Sam, thanks for the great review, really pleased we could help you with the process and help you find a property. I will pass the feedback on to the team.
5/5
TrustpilotFantastic customer service!
We were extremely impressed with both the professionalism and excellent customer service we received when dealing with Micael Pereira during our recent tenancy application. Micael was on hand for every question or query, and the whole process ran very smoothly. Would highly recommend DJ Alexander and Micael in particular!
Thank you, Mrs Ferrier, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotThink of letting in Scotland, thing of DJ Alexander!
If you are looking for a befitting apartment to rent in Scotland, you need to cross mental hurdle of searching on the web for months, psychological trauma of viewing/applying and getting rejections, and financial stress of high cost of renting and making a huge statutory/cautionary deposit. BUT DJ Alexander Letting Agent in Edinburgh is completely opposite. These guys are highly professionals. Their feedback system is robust and timely too. The staff of DJ Alexander in Edinburgh (like Caitlin Butler, Kaiya, Leno, Calumn, etc.) are awesomely dedicated and supportive. Your enquiriesteam is phenomenal. I have been with DJ Alexander since I moved to Edinburgh and my last apartment offer is simply WOW. Keep it up!
5/5
TrustpilotEdinburgh Viewing
Thanks to Kieran for being really helpful during my viewing. He was able to answer all my questions and was very knowledgable and professional. It been a really stressful couple of week trying to secure a property and the time between the viewing, submitting my application, passing reference checks via goodlord, and securing the property was extremely fast. Many thanks.
Thank you, Mohammad, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGuilia Ceccarelli - What an agent!
What an agent! The renting market in Edinburgh has been bananas over the past few months my housemate and I have been looking until we came across Giulia Ceccarelli. I was unsuccessful on an application to a property but instead of just forgetting about me, she did everything afterwards to help us secure a property and did it with genuine compassion. Needless to say, she helped us find a property that ticked all our boxes and without her help I'm sure we would still be without a home - so thank you!
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
TrustpilotA Criminally Unprofessional Letting Agent
I had an abysmal experience with DJ Alexander. I rented a property via them for three years as a student. During this time there were countless issues at the property, absolutely none of which were attended to in good time, or by the timeframe given on our contract. As an example, our kitchen flooded due to a DJA-contracted plumber improperly installing a dishwasher. We notified them of the issue immediately, and it was not attended to for over a week. This was an issue that has likely caused structural damage to the house, yet DJA did nothing about it. As another, even more extreme example, a suspended kitchen cupboard collapsed due to improper fitment (proven by an independent joiner's review), and caused thousands of pounds worth of damage to my personal property, and harmed me. DJA are responsible for upkeep of the property, and yet refused to take any responsibility. I ended up successfully suing the landlord, and DJA were continually opaque about facilitating communication between myself and this landlord.There were genuinely countless more examples of this over our three year tenancy.My experience with DJ Alexander was, in short, criminally unprofessional. Do not use this letting agent.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotShoutout to Paul
We had arranged to move into a flat with DJ Alexander but due to an unforeseen issue with the bathroom the flat was no longer available to move into when we needed it. Paul Hyett-Czompo was incredibly helpful in trying to resolve the situation and was able to find us a suitable alternative flat for which I was able to view on the same day. He helped us progress our application very quickly and within two days we had agree everything with the landlord and signed the lease.
Hi, thanks for the great review. I will make sure to pass this onto Paul.
5/5
TrustpilotVery easy booking system for viewings…
Very easy booking system for viewings and Diane had all information needed, and was very prompt in any email replies.
Thank you, Leon, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotFriendly and efficient service.
Johan was very communicative and kept us fully informed on progress with the clean-up of our flat and organising new keys for the property. When we asked about progress and suggestions for sprucing up the flat, including removal of unwanted furniture, these were responded to promptly She was at all times friendly and helpful and we cannot recommend her highly enough.
Thank you, Ross for this excellent review. We will pass this onto Johan and the Team.
5/5
TrustpilotSeamless Rental Experience with Exceptional Service from Gemma
Fantastic experience with DJ Alexander in Edinburgh! Found the perfect property thanks to their extensive options. Gemma, my property manager, was a star! She clearly communicated what was needed to secure our home and expedited the application process. Not only did she personally hand over the keys, but she also ensured everything was top-notch. Smooth process, all thanks to Gemma. Highly recommend!
Thank you, Sai, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotA great experience with D.J. Alexander
I would like to give 5 stars to Asif Mohammad from DJ Alexander, Edinburgh . I had a great experience with renting my first property in Edinburgh, he couldn’t have done a better job. He is very professional, responsive and organised.I would like to say a big thank you to Asif and all the team from DJ Alexander Edinburgh for all of their excellent help
Thank you, Liudmyla, for this excellent review. We will pass this onto Asif and the Team.
4/5
TrustpilotMarch 2023
+ Staff at DJ Alexander such as Laura Mctaggart were very accommodating of the unique circumstances of my viewings eand questions.+ Holding deposit to contract was very rapid.- Tenancy referencing was using a external company called goodlord. It was quite laggy so I suspect it made an api call to a server then waited for a response for every possible user input instead of handling logic via a headless form like most people would.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotBravo Giulia and Chloe
House hunting and Moving can be very stressful especially when you’re juggling work storage facilities and transport. Both Giulia and Chloe went out their way and operated way above and beyond what any other agents would normally be willing to do, to ensure my move in went perfectly. I found them both very helpful especially when they contacted the apartment owner to secure me an earlier move in date so it coincided with my days off work and also saved me a very lot of money which I would have had to pay the storage company as they insisted that any extra day storage would only be allowed if I paid for a month ( nearly 250 ).When viewing properties I found other agents were more robotic and very quick to tell me what they can’t do, Chloe and Giulia were the opposite, no robot answers to questions such as “ computer says no” and more human “ let’s see how we can make this work”. Thank you both very much.
Hi, thanks for the great review. I will make sure to pass this feedback on to the team.
1/5
GoogleAbsolutely awful company. By far the worst letting agency on the market. The owner must be clueless or downright greedy as they steal people's deposits. So many others say the same thing, and they are literally the reason letting agencies get a bad rep. We left our apartment in immaculate condition, better than when we received it, which we have photo and video evidence of, yet they still deduct money from the deposit, so there is literally no point in cleaning your apartment when you leave as they will still deduct money from your deposit. Louis was also terrible to deal with, taking ages to reply and not helping whatsoever. AVOID.
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