5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Agent replied · 10 June 2024
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
Trusted Agent profile · Glasgow
DJ Alexander Glasgow reviews
★★★★★
1,710 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,710 reviews on two platforms, including 282 Google reviews rated 3.1.
Reviews
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleCame early to a viewing, stood outside of a property for 30 min, agent never showed. Called the offices and they said they already left. Ridiculous service.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Agent replied · 10 June 2024
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
GoogleAsked DJ Alexander to view a flat at short notice………met by Paige who was excellent in helping with the viewing and promptly dealing with my application. Top class service. Thanks again to Paige
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Agent replied · 10 June 2024
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
5/5
GoogleI live in Northern Ireland and have recently used DJ Alexander and their legal services to sell my property in Glasgow. I must say from day one, Catherine Bruce manage was most efficient and professional to get a successful sale. I must also comend Chloe Davidson (solicitor) who had led the legal side of the sale. I would certainly use DJ Alexander again.
5/5
TrustpilotKirsty Macdonald Review
DJ Alexander are the first company I have rented through and have been nothing short of amazing. Any issues I have had, like a leak from the flat above, they have resolved instantly and made me feel less stressed. Their customer service is second to none and I’d love to stay with DJ Alexander in the future. Thank you for such a positive experience.
4/5
TrustpilotBecause you are well organised
Because you are well organised , with good experience, trustworthy.Thanks
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
1/5
GoogleSupposed to view and arrived early, waited 20 min no agent show up and no respond, poor service! Not responsible
5/5
TrustpilotThe service was seamless and response…
The service was seamless and response was quick and precise
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Agent replied · 10 June 2024
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
GoogleWe have used DJ Alexander for both buying and selling property and found them to be very professional and efficient. In particular, Catherine Bruce provided us with excellent service and her knowledge and expertise of the property market combined with her positive attitude and proactive approach makes her a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
GoogleWe recently rented a property maintained by DJ Alexander and our agent was Stephanie McMillan ,throughout the process they were quiet professional and were helpful to whatever concerns we had .
5/5
GoogleHad a stress free experience with everyone i have dealt with at DJ Alexander. I dealt primarily with David Sullivan and he was great at dealing with any questions i had. After i moved into my house i realised there was a problem with the oven and the maintenance team were on it straight away. Great company to deal with and very professional throughout.
1/5
GoogleA joke of a company, rude and disrespectful agents that meet their customers in the most unwelcoming way possible.
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Agent replied · 10 June 2024
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
GoogleNot a lot of communication. Much preferred fineholm
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleTried multiple times to get through to them via email and phone but no response at all.NegativeResponsiveness, Professionalism
Agent replied · 11 June 2024
Hi Callum, Apologies you have received this level of service and have not been able to speak to us. If i can assist you any more now or in the future please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
1/5
GoogleSaid they'd call me about being accepted to a property tomorrow but never did.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
