Trusted Agent profile · Glasgow
★★★★★
1,712 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,712 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotThe checkout process went well and…
The checkout process went well and handled professionally by Skye Dorans .We got the update on time , good job by Skye Dorans
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotD J Alexander has been very…
D J Alexander has been very professional and found a tenant very quickly. I am grateful to Catherine and Diane for their courtesy, attention to detail, and prompt responses. I would highly recommend them.
Hi, thanks for the great review. I will make sure to pass this onto the team.
4/5
GoogleIn my opinion , DJ alexander offers outstanding service and willing to stand by customer , before and after sale . their services are very informative , punchual and thourgh . they kept in contact and always kept me up to date with the property . They are willing to get in touch with you using every means they have , either e-mail , msg , whatsapp , ... etc . providing advice when its needed . I strongly recommend them to any potenial clients. their conduct was first class in all their area Thank you , kindly regards and all the best to DJ alexander . not forget to mention : Chris Chalmers and Megan Casey from glasgow Branch
1/5
GoogleI called up DJ Alexander today (4th July 2014) to ask about the property market in Glasgow's city centre after doing some research of my own. I was put through to a guy called Chris - immediately when he picked up the phone I could tell he was in a bad mood. He was unfriendly, unhelpful and rude. This is unacceptable for an estate agent, as they must be helpful and kind. I have worked at an Estate Agent previously, and I would never speak to a potential client and customer like that. He was appallingly rude, and tried to get me off the phone by saying I think you need to do your own research. Well Chris, that was the reason I was calling you, so you could do your job! Terrible man, shocking he has a job in client services/sales! Pathetic!
1/5
GoogleInitially D J Alexander where nice to deal with until they got our money. Never answered emails with a couple of issues that we had. When we went in to the property the windows had not been cleaned in a very long time and also the were huge balls of dist under the beds. Our mistake was that we never emailed this to them. After our lease was up and they inspected the house they inspected the property and there was some dust under the stairs in the corner as well as under the fridge and we had forgotten to de - frost the freezer. When we left the property the house was extremely clean from top to bottom and a great deal cleaner than it was when we first moved in. DJ Alexander have billed us 92.00 cleaning bill for two little speckles of dust. They said that they do the same inspection before anyone moves in which is completely untrue. Please make sure when using D J Alexander you document every detail as it seems they are more than happy to keep as much from the deposit as they ca get away with. BE AWARE!
5/5
GoogleI've never had a problem with DJ Alexander, their signing process was quick and efficient, they were extremely flexible with the deposit on the property and everything was as expected. Any issues with the property have been dealt with promptly, their maintenance team and Rosie are a credit to the company. After reporting issues with aspects of the property contractors had been sent out to inspect the damage, had provided the landlord with quotes, and had arranged to come out and resolve the issues within a week!
5/5
TrustpilotDJ Alexander were brilliant from start…
DJ Alexander were brilliant from start to finish. Their communication was clear and prompt. Hassle-free service, would definitely recommend.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotExcellent Service
Prompt feedback and follow up till let was agreed
Thank you, Mo, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotI called to book a viewing and Amber…
I called to book a viewing and Amber was extremely helpful and patent with me
4/5
TrustpilotEnriched Experience
My experience with DJ Alexander has been really satisfying, specially Mark who has been really helpful on all occasions and I am very grateful to them for the overall smooth application process without any delays. I highly recommend DJ Alexander for any real estate help, they are highly professional and very pleasing to talk to. Thanks again.
5/5
TrustpilotFantastic Service
As a landlord I have had a fantastic experience with DJ Alexander. They took the time to explain the process start to finish, and carried out everything as expected. Couldn’t rate my communication with them more highly.
Hi Christine, thanks for the great feedback. We are pleased we could help with the whole process.
5/5
TrustpilotVery good
Very good, safe and efficient service. Job great done by Sarah and Asif.Highly recommended!
Thank you, Bruno, for this excellent review. We will pass this onto Sarah, Asif and the Team.
5/5
TrustpilotProffesional and Friendly Company
We have found renting through D J Alexander very easy and the staff are always attentive and quick to resolve issues. The process from start to finish was taken care of and we were always kept up to date with any developments.
Hi Ruari, thank you for the great review!
5/5
TrustpilotGreat service
Great service, very helpful and happy to assist in every way. Will certainly use again
Thank you, Mrs Rankin, for this great review. We will pass your feedback onto Team.
1/5
TrustpilotThe worst letting agency on earth
The worst letting agency going. Impossible to get hold of, refer you to an online site that doesn't get updated and doesn't work. Completely and utterly useless and get away with it because there is a million people applying to each flat. I hope they go into insolvency and have to give up all their properties.
5/5
TrustpilotExcellent experience with DJ Alexander…
Excellent experience with DJ Alexander thus far. Very clear and thorough.
Thank you, Paul, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe viewing experience is really good
The viewing experience is really good. And the staff is professional.
Thank you, Quanyi, for this excellent review. We will pass this onto the Team.
1/5
GoogleUse these guys at your absolute peril. These guys repeatedly push landlords to up the annual rental prices for tenants regardless of the landlords wishes. Avoid at all costs.
5/5
TrustpilotGreat service from DJ Alexander
It's my first time renting an apartment in the UK. DJ Alexander made the whole process very easy and comfortable! I am so glad I chose DJ Alexander as my agency. I particularly want to thank my Property Manager - Giulia Ceccarelli! She has been very helpful and always there when I had a problem or question. I am very grateful for all of her help!
5/5
TrustpilotKieran Mooney…
Kieran Mooney provided great attentive and fast service
Thank you, Jirlandia, for this excellent review. We will pass this onto Kieran.
2/5
TrustpilotVarious issues with the property
Various issues with the property. Very slow response times during the application process and also reacting to these issues. Having to live with certain faults to the property due to no reply from the company.
Hi Bryan, thanks for feedback and I am happy to assist you with any issues you are having. If you can please contact me direct on richardtierney@djalexander.co.uk, I can help you, kind regards, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotI will give this five stars for Kieran…
I will give this five stars for Kieran Mooney. He was very helpful.
Thank you, Osman, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotA great rental experience with Gill and Georgia of DJ Alexander and…
Gill and Georgia of DJ Alexander and very helpful and nice. They reply the email super quick and willing to help me in all aspect and made the rental smooth and easy. Their advise are professional too. We can't believe we can rent a flat we want so quick and smooth. Thank you so much.
1/5
GoogleWorst experience. People are not responsive. Need to follow up multiple times before we can get any issue fixed.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
