Trusted Agent profile · Glasgow
★★★★★
1,713 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,713 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
3/5
TrustpilotProblem solving
Have had a few hiccups in transition between tenants . Found dealing with Lucy Bannermam most helpful.
Thank you, Anne, for taking the time to leave this review. We will pass this onto Lucy and the Team.
5/5
TrustpilotQuick arrangement
Quick arrangement, and fast response. Thank you team your your great help! @Gill.Annand, thank you for accommodating
Thank you, Martin, for this excellent review. We will pass this onto Gill and the Team.
1/5
GoogleI wish I could give zero to this rubbish. As soon as you pay and sign the contract they dissapear. If you have a problem or you need something to be fixed they do not do anything they just let you wait. On the phone they are RUDE RUDE RUDE (glasgow office), I can't believe that the region manager let this happen or he/she is so unskillful. I believe all the good ratings here are from them. Avoid at all costs, just AVOID.
1/5
GoogleI rented a flat in glasgow for a year from this company. The problems started when the oven broke we called the agency to get a repairer out he came out checked it breifly and told us that it would be getting replaced and it took over a month for replacement we had to go to our parents houses to cook dinner. We got no compensation or reduction in rent which was inconvenient and we felt robbed. We then told them that we were moving out a month early because we were having a baby and the flat was no longer suitable for access with a pram etc . At the start all was going well the agency accepted we were leaving early so we left the flat cleaned it and left it in the condition we received it. We handed in the keys a day earlier than requested so I was therefore enraged when I was getting charged +£100 for cleaning even though I took my time to even repaint the walls and doors and fill in holes made in walls and the insulting £18.90 in rent arrears for staying an extra day even though we had returned the keys early and we have proof of that. I've tried contacting them multiple times just to get told that they have trouble contacting the Glasgow branch which seriously makes me wonder on the company's communication, either that or they are incapable of taking a complaint seriously. I also had staff over the phone that don't know how to deal with complaints taking my anger at the company almost as if it was a personal insult instead of a problem I was needing resolved. I feel the call staff don't know how to properly deal with customers and I even got a cheeky "good bye love" off of one of the phone staff which is what pushed me to write this review. I wish we never chose to rent from this company and I would recommend you avoid at all costs as the staff are rude, incompetent and cannot communicate amongst there branches which nowadays seems ridiculous. AVOID.
1/5
TrustpilotAppalling estate agency
Appalling estate agency. Applied for over 40+ viewings and only had a response once. For them then to email to cancel our viewing saying that the property was already let. Terrible company.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotBad experience
Really bad experience, just collect data, keep you engaged in filling the forms and waste your time. 👎🏻
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotEverything goes smoothly and quickly
Everything goes smoothly and quickly, the use of Goodlord is effective!
5/5
TrustpilotThank you Sandie
We highly appreciate Sandie's help throughout the whole process. She has been really considerate and patient with us providing clarification for all our doubts offering assistance whenever required.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotDo not waste your time with them
Do not waste your time with them. Most unprofessional letting agents in whole of north. No transparency, they manipulate viewings and tenants.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotLandlord support
As a landlord I get regular updates and communications. Queries are responded to promptly. Good customer service, especially from Amaani.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThe service I got from Dj Alexander was…
The service I got from Dj Alexander was very satisfactory. My big appreciation goes to Keiran porteous for prompt response and assistance.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotHighly not recommend
Highly not recommend, very unprofessional service, many issues in the flat. It's Braemore in the winter coat. Stay away. Give your money to someone who actually appreciate you as a customer.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleShort but disappointing experience. They’ve been advertising a flat I was interested in and although both times that I called I’ve been promised that I will get a fair chance to a viewing it never happened. Probably even more disappointing was the fact that they kept increasing the rent every few days until I realized the listing was totally removed from Rightmove. I don’t think I’ll bother again. Totally unprofessional behavior.
5/5
TrustpilotDonna Baird showed me around the…
Donna Baird showed me around the property when I was viewing it. She was very friendly, professional and informative and was far more helpful than expected in securing the place for my wife and I.Top marks and was an absolute pleasure dealing with her.
Hi Brendan, thank you for the great review!
5/5
TrustpilotKeeran mooney provided us with service…
Kieran mooney provided us with service and made sure everything was fine before leaving
Thank you for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotWas very responsive and supportive…
Was very responsive and supportive throughout the process
Thank you, Priyanga, for this excellent review. We will pass this onto the Team.
1/5
GoogleThey are lucky I can not give them 0 star. The worst experience in 5 years of letting flats around the UK. The day we moved in, the flat was full of dust and chimney residuals. It took 3 months for them to get someone to clean it. After less than 1 year the roof in the living room caved in and fall on one of the sofa due to a crak well known by the agency and the landlord. We had to leave for weeks in the house while the refurbishment was carried on. We had to re-schedule our life to accomodate the works, but we always had to pay the full rent and we have not been offered any compensation. To get the house sanitised after the refurbishment we had to contact a senior mamager and even then we had to do half of the job. All this at the modest price of 915 pounds pcm. On top of this, when we left they even claimed 1 week of rent more because we advised them 1 week after the monthly rent was due. Moreover, most of the time you have to do half of the job for them because their internal comunication is terrible. Often they send you wrong emails or claim they dont have your number to update you on issues even if you gave it to them few times. One moring someone even came for the annual house inspection without telling us and tried to open the door waking us up. Finally, some of the staff play dumb and lack respect for the client. One time we had a leaking from a window, we go to the agency on a Friday after work and the property manager told us "I will take care of it on Monday". On Monday we call the agency and the guy is on holiday all week. This agency is a disgrace.
4/5
GoogleExcellent service! My partner and I are from the Netherlands and were able to get a lovely apartment within a week. Very kind and patient (as we were not used to the UK letting system, we called them with questions quite often I'm afraid) and our referencing procedure was also quickly done. Only small issue is that if you're a foreigner, you have to pay half a year rent at once. This was no issue for us, but I can imagine that it could be. Overall, a very good experience! :-)
5/5
TrustpilotAbsolutely no complaints with the…
Absolutely no complaints with the service and speed of reply we’ve received from Asif at DJ Alexander.
Thank you, Rymal, for this great review. We will pass your feedback onto Asif and the Team.
5/5
TrustpilotExceptional
Exceptional, friendly and efficient service. Always pleasure to do business with. Thank you.
Thank you, Muriel, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotA reasonable agency
This agency is reasonable: contracts are clear, they are helpful in resolving tenancy issues, and they are reluctant to perform maintenance works.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotOverall good I think
Overall, good, at least not bad. Sometimes, depends. I rate it 5 stars, but not means it is perfect. It still needs improments in many ways.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotShocking service
We rented from DJ Alexander for 2 and a half years. When leaving our property we had no response for 3 months. Communication and service from DJ Alexander was awful.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDoing a good job
Doing a good job. Keeping me up to date with the condition of the property. Good at chasing up any problems
Thanks for the great review. I will pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
