Trusted Agent profile · Glasgow
★★★★★
1,724 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,724 reviews on two platforms, including 282 Google reviews rated 3.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
1/5
GoogleMy property was taken over by these greedy so and so’s less than 18 months ago and the rent has increased more in this period than it had in the previous FIFTEEN YEARS ..needless to say I will be moving out. Avoid this mob at all costs they will only take you to the absolute cleaners
5/5
TrustpilotGood Company
Staff at DJA are all very helpful, friendly and professional.Had a recent inspection by Oli, was made to feel comfortable throughout and was sent an email with their feedback
Thank you, Joan, for this excellent review. We will pass this onto Oli and the Team.
5/5
TrustpilotStaff were very helpful
Staff were very helpful, especially Mr. Calumn Robertson, who was at the end of a phone call or email every time we needed any help every step of the way from finding a suitable property to filling in the application, up to the point of completion and approval. Definitely will use their services again.
4/5
TrustpilotClear and helpful through application process
I was assisted through the application process by John Sturgeon and Sandie Whyte. John was friendly and helpful in showing me the property and Sandie was also friendly and clear with instructions through the process.
1/5
TrustpilotUnreachable
I haven’t had any experience with this company as they are just always unavailable, be it a call by phone or an attempt to reach by email / application form. It doesn’t give you any trust, so I decided to proceed with other letting agencies despite the fact that these guys have about 1/3 of all of the letting properties at the market under management.
Hi Eugene,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
4/5
TrustpilotHappy client
Thank you 😊 Imran Iqbal and Laura for assisting me during my house search. From day of viewing to handover you were so patient, understanding and kind to me. I really appreciate keep on the good work 👏.
Thank you, Sally, for this excellent review. We will pass this onto Imran, Laura and the Team. Best wishes from all at DJ Alexander.
4/5
TrustpilotI am very happy with the professional…
I am very happy with the professional way in which my flat sale was handled by Sarah McIntyre and Sara Rankin. They were very responsive and efficient but both all they had a pleasant and helpful manner. I would commend them both.
Thanks for the great review. I will pass this onto Sara.
5/5
TrustpilotGreat assistance
This is about my experience with Laura Mctaggart, application advisor, DJ Alexander. She helped with the application process. We were able to sign the rental agreement within 10 days and other procedures were smoothly done with her efforts and advice.
Thank you, Jawahar, for this great review. We will pass this onto Laura and the Team.
5/5
TrustpilotI am with dj alexander with since 5…
I am with dj alexander with since 5 year. They always responded mw within time and alwas helped me about maintanence. Thank you.
Thank you, Parimal , for this excellent review. We will pass this onto The Team.
5/5
TrustpilotI was dealing with Gill Robertson while…
I was dealing with Gill Robertson while applying for my property and she was great. Went above and beyond and was the a pleasure to deal with.
Thank you, Cavan, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThank you, Zosia!
Zosia Mlynska showed me around a property in Glasgow city centre and could not have been more amazing!!! She was extremely welcoming and well informed of the property and helped with any queries we had about the place!
5/5
Trustpilot5 stars for Erin
Erin dealt with us from the start. Her service was excellent, she assisted us greatly when we a speed bump and help get everything back on track.
Thank you, Neil, for this excellent review. We will pass this onto Erin and the Team.
5/5
TrustpilotElizabeth Saker at DJ Alexander has…
Elizabeth Saker at DJ Alexander has been outstanding providing support when I had to move due to the sale of property I was renting. Really went above and beyond. Highly recommend
Thank you, Trish, for this excellent review. We will pass this onto Elizabeth and the Team.
5/5
TrustpilotAmy oneil is great to work with
Amy oneil is great to work with! Great at getting back to us - always a pleasure
5/5
TrustpilotI am very happy with the process of…
I am very happy with the process of renting an apartment with DJ Alexander. The process is so smooth and less stressful.And am so happy with Kieran that attended to me all through the process.I will recommend the company to anyone.Thanks
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThank you Diane for helping us through…
Thank you Diane for helping us through the process with such speed and a helpful and friendly attitude
Hi Rhys, thank you for the great review!
5/5
TrustpilotLauren understood our position and took…
Lauren understood our position and took quick actions to get our property sorted as she promised she gave us within a day..
Thank you, Anjelene, for this excellent review. We will pass this onto Lauren and the Team.
1/5
TrustpilotCharges former tenants £30 for a quick…
Charges former tenants £30 for a quick reference.Along with many other issues involving ripping tenants off, this is certainly the most unethical organisation I have witnessed.
Dear Joshua, Thank you for taking the time to leave a review. If you would like to discuss this matter, please feel free to contact us directly at customerservice@djalexander.co.uk.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotChloe and Danniel are so excellent and…
Chloe and Danniel are so excellent and responsible. We have a good experience in the process and are glad to find our new satisfactory home.
Thank you, Zhuo, for this excellent review. We will pass this onto Chloe, Daniel and the Team.
5/5
TrustpilotWell done
Well done. The work is completed with in expected time lines. Cassandra thank you for your efforts on following it up with contractor and getting it done.
Thank you for this excellent review. We will pass this onto Cassandra and the Team.
5/5
TrustpilotExtremely supportive people!
Brilliant people to work with. Laura Mctaggart in particular was always available to answer any questions - I've had a fantastic experience talking to her! Feel very safe and confident in her skills!
Thank you, Vanika, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotPrompt, helpful action
Keiran, a Property Manager, was very helpful and took immediate action to book an urgent property inspection when, being a landlord, I contacted the team re an issue in my flat that required urgent investigation.
Thank you for this excellent review. We will pass this onto Kieran and the Team.
4/5
TrustpilotI was able to rent the flat remotely so…
I was able to rent the flat remotely so really appreciated being able to do a WhatsApp viewing. The entire process of securing the flat was made a lot easier and less stressful due to the patience of the team at DJ Alexander.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotDon't bother cleaning before you leave, they'll try to scam you anyway
We rented one of their properties for four years, not having problems with them in all that time (probably because we didn't need to contact them very often). Before we vacated the property at the end of July 2022, we spent £400 on a cleaning company to make sure we'd get our deposit back. They came to us a week later telling us that the skirting was dirty (which it was, shame on the cleaners!) and telling us we'd have to pay for it. One month later, they show up with an invoice that says they cleaned the whole property and ask us to pay it, and when we tell them we think we should pay a proportional part of it since we had already paid for a full cleanup, they come at us with a different invoice for £150 that doesn't even list what they did and tell us we have to pay that instead! It's February now and we are still arguing about this, we should have just left the house uncleaned and let them deduct the money from our deposit, would have saved lots of headaches and they wouldn't have had the chance to try and make us look like fools.
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