Trusted Agent profile · Glasgow
★★★★★
1,722 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,722 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotThe freezer in my flat doesn't work and…
The freezer in my flat doesn't work and I contacted the Property Relationship Manager: Dora Alves, who helped solve this issue immediately. It was a really good experience!
Thank you, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotI am dealing with Kieran Mooney who has…
I am dealing with Kieran Mooney who has been efficient, professional and helpful. When I have asked questions, he has ensured that he is giving the correct information.
Thank you, Janis, for this excellent review. We will pass this onto Kieran and the Team.
5/5
GoogleFantastic professional service from DJ Alexander. Stephanie was amazing throughout, always in contact with great communication and keeping me updated throughout.
5/5
GoogleI went to see a property today and I was received at the flat by Finn Anthony who was very nice, he showed me around, and answered all my questions. The online system to book the viewing was quite straitforward, although sometimes is hard to find many options available. But since it is my first experience renting in Glasgow, I have to say it is very good so far.
5/5
TrustpilotReferencing process
I engaged greatly during the referencing stage and was provided with all the necessary information to complete the process. Laura Mctaggart in particular has demonstrated a harmonious working relationship. I hope for continued support from DJ Alexander in the course of my tenancy terms.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotSmart and Easy Process
The process is smartly structured in steps that are easy to follow and won't cause any confusion. At any point if you get stuck, the application advisor will assist you promptly.Our advisor, Laura Mctaggart, was extremely helpful and guided us throughout our tenancy process.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Do not give this company your business. If you are a renter, look elsewhere. It is not worth the grief. They will leave you without a lock on your front door for weeks.
Dear Lauryn,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
4/5
TrustpilotEfficiently addressing the issue related to the shower.
DJ Alexander responded promptly to my shower issue. Within 24 hours, they dispatched a contractor to address the problem of my shower not delivering hot water.
Thank you, Sheppard, for this excellent review. We will pass this onto the Maintenance Team.
5/5
TrustpilotAshley helped me a lot by letting me…
Ashley helped me a lot by letting me know anything I should know and help me solve the problems when needed especially on repair home facilities matter and update landlord registry recently! Thanks again and keep on providing quality services!
Thank you, Renee, for this excellent review. We will pass this onto Ashley and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotDJ Alexander made the whole process…
DJ Alexander made the whole process very smooth. I credit Micael Pereira with taking care of my tenancy and actively replying to my emails.
Thank you, Sourabh, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotI phoned your offices this afternoon to…
I phoned your offices this afternoon to try and book a viewing and spoke with the wonderful Marty who was very helpful and knowledgeable. Nothing seemed too much hassle and even though the property I wanted wasn't available he sent me several other options that met my needs. He is a real asset to your company.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotExcellent service and communication
I'm very happy with the service I've received from DJ Alexander during the process of entering a joint tenancy with my fiancée. Rachael Bulloch has been exceptionally helpful and very responsive to all queries along the way. She has made this process incredibly easy and I appreciate the service we've received. Thank you.
5/5
TrustpilotWe had an awesome experience with…Oliver from DJ Alexander
We had an awesome experience with Oliver while searching for our home. He supported us very effectively all through the journey of renting our property. Would recommend DJ Alexander anyday and l hope you are lucky to land Oliver.
Thank you, Eseoghene, for this excellent review. We will pass this onto Oliver and the Team.
5/5
TrustpilotExcellent Service
Booked a viewing for a property and the property manager at the viewing was Kieran Mooney. He patiently answered all my questions and explained all the process related to the application. Thank you , I had great experience.
Thank you, Leah, for this excellent review. We will pass this onto Kieran and the Team.
1/5
GoogleAvoid! Their attitude stinks, their customer service is non-existant. After 3-years of using them, we were looking for their advice and help to find a …
5/5
TrustpilotYou would be lucky to get Ellie McVitie as your agent
Our agent, Ellie, was incredibly helpful in quickly and fully answering our quirked and went out of her way to accommodate us beyond working hours.
Thank you, Jan, for this excellent review. We will pass this onto Ellie and the Team.
5/5
GoogleI am a landlord who would like to take this opportunity of acknowledging the fantastic service I have had from Stephanie McMillan at D J Alexander. Stephanie takes the pain out of Bea landlord, she is approachable, kind and always willing to listen & assist wherever possible. Please don’t ever leave, Stephanie
5/5
TrustpilotI have recently used DJ Alexander to…
I have recently used DJ Alexander to sell my property and I couldn’t have made a better choice of estate agent! I was living in another country during the sale of my property and DJ Alexander handled everything! I had 0 to worry about as this was all taken care of! I would highly recommend!!
1/5
GoogleWent to view a property to buy Estate agent showing us round mentioned damp that wasn’t on the home report casually and with no other information. Emailed the office and they couldn’t even answer basic questions about the property and mentioned other unreported issues. Really dodgy estate agent will avoid any properties listed by them in future. Feel bad for whoever bought that flat
1/5
GoogleWent to view a property to buy Estate agent showing us round mentioned damp that wasn’t on the home report casually and with no other information. Emailed the office and they couldn’t even answer basic questions about the property and mentioned other unreported issues. Really dodgy estate agent will avoid any properties listed by them in future. Feel bad for whoever bought that flat
1/5
TrustpilotLooks like all the reviews are from…
Looks like all the reviews are from Tenants , from a landlord point of view .... run run run and when you stop .... start again, a complete shambles of an organisation from start to finish
Dear David, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleMy property was taken over by these greedy so and so’s less than 18 months ago and the rent has increased more in this period than it had in the previous FIFTEEN YEARS ..needless to say I will be moving out. Avoid this mob at all costs they will only take you to the absolute cleaners
5/5
TrustpilotHAPPY LANDLORD IHave been with DJ Alexander for 4…
I Have been with DJ Alexander for 4 months now and have found them very helpful. They found me a tenant within 2 weeks and delt with all the the paperwork and utilities promptly. I would recommend them and have been pleased with their service.
Thanks for the great review. I will pass this onto the team.
5/5
GoogleDear Diane Harte, First of all, l have to thank you again for your continuous help and support and I am saying this just to let you know how much I value your assistance. For that, I always make pray for you May God protect you and your family from any harm. Many thanks Alqahtani F
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
