Trusted Agent profile Β· Glasgow
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1,713 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,713 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
Trustpilot5 βοΈ Team
We have had a fantastic experience with DJ Alexander throughout the application and referencing process. Laura Mctaggart and Ellie McVitie are both absolute credits to their teams, and we could not have completed what could otherwise have been a very tricky and stressful process without their assistance. Thanks!
Thank you, Anna, for this excellent review. We will pass this onto Laura, Ellie and the Team.
5/5
TrustpilotHelpful despite small wait on hold
Amber Moyes was helpful on the phone to discuss multiple properties. Kept on hold for approx 10mins but busy time for the sector.
Thanks for the great feedback, I will make sure to pass this onto Amber.
5/5
TrustpilotProfessional Inspection Review
Earlier last month, Gemma-Louise carried out a property inspection of the property where I am currently staying. She was highly professional and responsive to any questions I had. She was very friendly and ensured all the necessary information was conveyed in a way I could understand. Thanks!
Thank you, Andrew, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotGreat service
Great service, Caroline was extremely helpful and very friendly
Thanks for the great review. I will pass this onto Caroline.
1/5
GoogleTerrible agency. Mistakes made throughout process. Rude customer service. Awful experience for tenants.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThe App is game changer
The process of renting out our property was very straight forward. Stephen Lawson assisted us. Very friendly and professional, he came over and took amazing pictures and was always available for any queries! It was a pleasure to deal with him.The A propos app DJ Alexander offers is very handy, allowing us to control and being kept informed at all time about our property, wherever we are 24/7.Overall, we are very pleased with the service so far.
Hi, thanks for the great feedback about the team and the platform. We are always looking to support our customers and make things easier. I will make sure we pass this onto Stephen.
5/5
TrustpilotI was going through a change of Tenancyβ¦
I was going through a change of Tenancy and one of the housing managers at Dj Alexander in Glasgow Gill Robertson looked after me she was very pleasant to work with always answered the phone when I called with my many questions and remained very helpful and emphatic of my situation
Thank you, Yayijamal, for this excellent review. We will pass this onto Gill
1/5
GoogleWaste of time literally. Donβt bother your hole if you actually want to get moved. Downright rude and unprofessional. No contact from them at all more than 3 weeks after a viewing. Parasitic agents.
5/5
TrustpilotStruggling to find 3 bedroomed flat
We have been looking for a 3 bedroomed flat for a few months now without success. We have finally found one now thanks tonSarah Liu. She has been a great support, kept in touch with us regularly, even after hours. She has been very caring, helpful and profession through the process and is an asset to your company.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotI was trying to contact them for last 3β¦
I was trying to contact them for last 3 weeks, no respond at all, i try through their website, Zoopla, Rightmove, And throug the phone more than 45 time, i even try to speak with some other departments twice and who ever pick up the phone they said we will email the letting department to call you back, and still no respond, which look like a real proplem and made me concern incase i ever rent any thing from them how i will be able to be in touch with them. And after i check the reviews here π€·π½ββοΈ
Hi Tayseer,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
5/5
TrustpilotI rented with DJA for 5 years and hadβ¦
I rented with DJA for 5 years and had an excellence experience. They really have the balance right between tenant and landlord - and were always incredibly responsive. Having now left my property I can say the exit experience was also very fair and thorough. High recommend for anyone renting!
Thank you, El, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotYasser
Yasser, Abby and James, together with admin backup, were a very effective and well-coordinated team. They made the process of selling seamless and painless. My wife and I appreciated their support and guidance throughout. We are very Happy Bunnies!
Thank you, Huw, for this excellent review. We will pass this onto Yasser, Abby, James and the Team.
5/5
TrustpilotCara Jenkins is an absolute gem and hasβ¦
Cara Jenkins is an absolute gem and has been nothing but supportive and helpful in finding a place to call home.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
1/5
TrustpilotVery unhelpful customer services
Fine home - excellent customer servicesTransferred to D J Alexander and experienced poor and unhelpful customer service.Possibly because my flat was empty (major repairs) so they werenβt receiving any money from me and then I sold my flat.Would not recommendI have dated the feedback from today as not offered a date range.
Dear Susanne, thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI'm very happy to have signed the houseβ¦
I'm very happy to have signed the house contract quickly. It took me a long time to find the house I wanted and Gill Robertson Cree supported me very enthusiastically. Highly recommend this dealer. I am very satisfied and thank you for helping me in the past.
Thank you, Mien, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotExcellent customer service!!!
Excellent customer service from the entire team. I let my flat using the services of DJ A and it has been a very positive experience. They offer a complete management service which makes letting completely hassle free. From the marketing of the flat to maintenance work between tenants to ensure the flat is always in great condition for future tenants. A+
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotGreat service from the Glasgow DJβ¦
Great service from the Glasgow DJ Alexander team. Moved cities and had to use a third party initially for the apartment viewing, most of the initial interactions had to be done virtually.
5/5
TrustpilotLovely experience
I had been looking for a new apartment for months, and finally found one. Thanks to DJ Alexander. The team has been incredibly helpful throughout the application process. I love the new apartment. Gill Robertson-Cree and Finn Anthony from DJ Alexander have been extremely kind and supportive!
Thank you, Shweta, for this excellent review. We will pass this onto Gill, Finn and the Team.
3/5
TrustpilotGenerally OK
Generally OK, usually respond well. Key handover was a disaster, only allow keys to be collected during the working day when people aren't free, only gave us 1 set of keys originally. Then delayed the other set being given to us. Also haven't given us the keys for the garden despite moving in 3 months ago and emailing multiple times.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotExtremely frustrating experience
I have been trying to arrange a viewing for an apartment I am interested in for a week with no success. I have repeatedly called DJ Alexander but have been unable to get through to anyone in the viewing team. Last Tuesday (04/08/2020) I spoke to a member of the operations team who took my contact details to be passed on to a member of the viewing team. I was called back and advised that I would not be able to book a viewing until the tenant had moved out and would be contacted at the beginning of the next week (10/08/2020). I have not heard anything since. I have called numerous times since the 10/08/2020 and have left my contact details with two different members of the operations team and still have not been contacted. I have also sent several emails enquiring about the property and stating my keen interest, but have not received a response. I understand that DJ Alexander is extremely busy, but I am very disappointed that I have not been able to arrange a viewing for an apartment I have repeatedly expressed interest in.
Hi Lily,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
TrustpilotKasper has been extremely helpfulβ¦
Kasper has been extremely helpful through the whole process of assisting .Kasper went above and beyond to assist us .
5/5
GoogleI got an excellent service from DJ Alexander, all the staffs are very friendly and professional. A special thanks to Diane Harte as she has been there throughout the whole process and is always readily available to answer questions and make sure the whole move in process was straightforward and stress free. I would like to thank her for her service and would highly recommend to anyone.
5/5
TrustpilotJen Cabrera tejera I would like toβ¦
Jen Cabrera tejera I would like to thank you As I like your way of communicating and how you gives a good impressed to your company along with your professionalism Ψ awareness of your job and knowledges once again thank you and keep like that
Thank you, Alae, for this excellent review. We will pass this onto Jen and the Team.
4/5
TrustpilotWe've recently rented an apartment via DJA...
We've recently rented an apartment via DJA. Nice helpful people - very efficient. I've deducted one star as their associated Goodlord platform seems to have many problems - we had to involve their tech support several times. I think many prospective tenants would have given up and gone elsewhere.
Thank you, Graham, for this great review. We will pass your feedback on in relation to the external platform, and ensure any learning is taken on board.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
