4/5
TrustpilotGood Service
Currently looking for a new property to rent - Cara has been professional and helpful with my queries.
Agent replied · 10 June 2024
Hi, thanks for the great review, I will make sure to pass this onto Cara.
Trusted Agent profile · Glasgow
DJ Alexander Glasgow reviews
★★★★★
1,717 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,717 reviews on two platforms, including 282 Google reviews rated 3.1.
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Reviews
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleThey’re horrible after end of tenancy. They ask hell lot of charges for cleaning. It looks like harassment in the name of cleaning. Their cleaners quote different amount before end of tenancy but after your tenancy will end this gets inflated to exorbitant amount. Please avoid them . You’ll get email from Louis after end of tenancy and would never come back with clear communications.
5/5
TrustpilotFaster response and kind support people
Faster response and quick turnaround on tenancy especially Sandie Whyte kind and support person
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
GoogleThe worst Letting Agents in Scotland and that’s saying something..
Agent replied · 10 September 2025
Dear Colin, Thank you for taking the time to leave a review. Please email customerservice@djalexander.co.uk so we can assist you with any issues you are experiencing. Kind regards, DJ Alexander Customer Service Team
5/5
TrustpilotI had a very good experience with DJ…
I had a very good experience with DJ Alexander in arranging a flat for renting. Both Zosia Mlynska (agent that showed me the property) and Gill Robertson-Cree (the Application Advisor) were very professional, helpful and clear during the entire process, which made it much less stressful.
Agent replied · 10 June 2024
Thank you Pedro, for this excellent review. We will pass this onto Gill & Zosia.
1/5
GoogleSome staff, when communicating, can barley write English. How some of the 'agents' got to work on client facing roles is beyond me. Hope DJ ask for a few examples. Shocking...!
5/5
TrustpilotI had problems with my extractor fan…
I had problems with my extractor fan and I called the maintenance team. Dora had been very responsive and helpful. She made sure we got the fan fixed and even called me to ask if everything was fine. Very good service from Dora
Agent replied · 10 June 2024
Thank you, Amina, for this excellent review. We will pass this onto Dora and the Team.
1/5
TrustpilotDjalexander never stop letting us down
Djalexander never stop letting us down, I strongly recommend anyone out there to not rent with them! They were carrying out refurbishment job at our rented flat, saying that the job supposed to be finished by today and flat cleaned in order for us to enter it, instead at today some of the floor is not been covered, there are holes everywhere and cleaning has not be done! I would never think that an agent could be more arrogant than them, whenever you email them, someone different will ring you, they don’t like email possibly because they don’t like to leave any written record of their disservice.Such a disgrace!
Agent replied · 10 June 2024
Marianna, as per our previous conversations, please reach out to both myself or Stacey Wedlock for any assistance or support we can give moving forward. Steve Robbins, Head of Customer Service, steverobbins@djalexander.co.uk
5/5
GoogleI finally have a rented flat of my own. As a student, it isn't easy to get one. I’m especially grateful to Caroline Connelly, who supported me at every stage of the application process.
1/5
TrustpilotWe are currently renting from them
We are currently renting from them, as they took over the rental of our property last November. Since then, we never had any repairs done, we have a child and they still didn’t provide a fire alarm working. They are trying to get us out of our flat although we have been there for over two years, claiming they need repairs...We are now in an Airbnb which is only paid until the 18th of April and they are not even saying where we will be going after that!? And we have a child!! Shameful!
Agent replied · 10 June 2024
Marianna, I was surprised to read this email based on the conversation and subsequent email I sent on Friday detailing the situation and offer of further support.As you are aware there has been a significant leak and damage created to your property and the property below. This has resulted in you and your family being placed in temporary accommodation. This accommodation has been booked until the 18th April but can very much be reviewed now we have a clearer understanding of the situation. I have further offered to support you find another property which will help you find a more permanent home for your family. Please respond to my email issued on Friday 5th April and happy to support and clarify any points required. Kind regards, Steve Robbins, Head of Customer Service
5/5
TrustpilotAssistance for moving to new flat
Laura Mctaggart helped us organising everything to move into the new flat. She has been very kind, replying quickly and making sure things went smoothly.We had no worry to move flat. Brilliant service.
Agent replied · 27 October 2024
Thank you, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotTeam Sarah and Abby at DJAlexander
I went with DJAlexander to sell my property and they have done a sterling job. The team were more than smart, patient and responsible, helping to make the process simple and seamless. Thank you to consultant Sarah McIntyre and assistant Abby Grigg for your fabulous work.
Agent replied · 10 June 2024
Thank you, Maureen, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
TrustpilotEfficient and effective service
We use DJ Alexander as our letting agent for our two properties. We find Elaine Thompson who looks after our account to be efficient and courteous and prepared to go that extra mile for both us as landlords and our tenants.
Agent replied · 10 June 2024
Thank you, Mr Mcleod, for this excellent review. We will pass this onto Elaine and the Team.
1/5
GoogleUnorganised and Unreliable. My experience with this particular branch during their management of the property was awful. Firstly they charged me and took a holding deposit for the property which is illegal in Scotland. They left me …
5/5
GoogleI had a great experience with Diane while viewing multiple properties. She was timely and well informed and made the process super efficient and easy. Thank you Diane!😊 …
5/5
TrustpilotHelpful Property Manager
Just had the yearly inspection conducted by Lauren. She was super helpful, even suggesting maintenance jobs to make sure the flat is more comfortable to live in and that everything is in working order.
Agent replied · 27 October 2024
Thank you, Josh, for this excellent review. We will pass this onto Lauren and the Team.
2/5
TrustpilotKept in the dark the whole time
Went to views 3 bedroom flat and I seemed to know more about the property than the guy showing us the house! Asked if the property has a HMO liscence and was assured that it does, even got taken through the process of how to add someone to the lease. Over the weekend we were making our mind up and that's where the frustration began. Have had to chase Sean for updates on the property, then found out there's a problem and I've had to chase him for any update which took days to get him to tell me anything! Turns out there's no HMO liscence and I haven't heard anything since Tuesday 11th December and oh the property isn't listed anymore! What the heck? Was hoping for better service that this- highly disappointed with the lack of information and that whatever info I was given was not fully accurate.
Agent replied · 10 June 2024
Hi Karolina, we are really sorry to hear about your negative experience with DJ Alexander. Our Head of Customer Service, Steve, would really like to speak to you regarding the problems you have outlined above, and see if there is anything we can do to help. You can contact him via SteveRobbins@Djalexander.co.uk. Many thanks.
1/5
TrustpilotContradictions left, right and centre
They want you to be a working professional, yet can only arrange viewing from Monday to Friday 10am-5pm...We were told to phone up a few days before so not to be disappointed with the flats being taken, we got time off work and phoned 5 days prior only to be told no appointments were available for any property for almost two weeks...I can't get past looking at their properties on a website, I'd have more chance of winning the lottery and buying a house than managing to view a property with them!
Agent replied · 10 June 2024
Dear Dave. We’re incredibly sorry to hear of your understandable frustration. We absolutely recognise how hard it is to secure rental properties in Edinburgh, especially in the popular locations and in the common price brackets. We try our utmost to be fair and operate a strict ‘1st come 1st served’ policy with all prospective tenants but we know this inevitably sees numerous people missing out. Sometimes enquiry numbers for popular properties do exceed our ability to field them which is a positive sign for the City of Edinburgh but a huge cause of anxiety for anyone eager to find a nice place to live here. We truly know how upsetting it is when we have to inform people that they have missed out or that there is a huge long queue ahead of them. It’s an almost daily task and our staff find it most difficult too. I sincerely hope you manage to find a nice property and we would be only too delighted if we could assist.Rob TrotterASSOCIATE DIRECTOR
5/5
TrustpilotVery helpful and understanding
I had experienced major issues with the company used for providing references. It took days of phone calls, emails and broken promises to fix. However, I had the joy of having Laura Mctaggart from DJ Alexander's side who helped to push the application through and assure me that it would all be sorted eventually. 10/10 experience provided from her.
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotThe agency made the application process…
The agency made the application process very easy for us. Calumn Robertson, especially, helped us immensely. He was patient, helpful, and kind, and made the stressful process of applying for flats that much easier. Thank you very much.
Agent replied · 24 August 2024
Thank you, Aleksandra, for this excellent review. We will pass this onto Calumn and the Team.
1/5
GoogleAvoid at all costs unless you want to lose your deposit. Wish we had read reviews and reconsidered. Heavily pressure you to take out their “professional cleaning services” and take your deposit if you dont. Flat wasnt even clean when we entered, locks didnt work, door handles broken leaking radiator and washing machine nearly caught fire!
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotSandie and Ashley were both amazing and…
Sandie and Ashley were both amazing and efficient throughout the letting process.
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotKatie D is lovely!!
Katie D is lovely, responsive, and efficient!
3/5
TrustpilotI have had no response
"I have been trying to get in contact regarding arranging a few viewings for flats that I am interested in but I have had no response. I have emailed multiple times as well as phoned on numerous occasions and it just rings out. I completely understand that they will be short staffed during this time and that things will be taking longer than usual but is there any other way I can get in contact?
Agent replied · 10 June 2024
Hi Mollie,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
