DJ Alexander Glasgow reviews

★★★★★ 5/5

Trustpilot

Very helpful and understanding

I had experienced major issues with the company used for providing references. It took days of phone calls, emails and broken promises to fix. However, I had the joy of having Laura Mctaggart from DJ Alexander's side who helped to push the application through and assure me that it would all be sorted eventually. 10/10 experience provided from her.

Ellis · 15 March 2023

★★★★★ 5/5

Trustpilot

The agency made the application process…

The agency made the application process very easy for us. Calumn Robertson, especially, helped us immensely. He was patient, helpful, and kind, and made the stressful process of applying for flats that much easier. Thank you very much.

Aleksandra · 17 July 2024

★★★★★ 1/5

Google

Avoid at all costs unless you want to lose your deposit. Wish we had read reviews and reconsidered. Heavily pressure you to take out their “professional cleaning services” and take your deposit if you dont. Flat wasnt even clean when we entered, locks didnt work, door handles broken leaking radiator and washing machine nearly caught fire!

Ailish · 12 June 2023

★★★★★ 5/5

Trustpilot

Sandie and Ashley were both amazing and…

Sandie and Ashley were both amazing and efficient throughout the letting process.

Emma · 26 January 2023

★★★★★ 3/5

Trustpilot

I have had no response

"I have been trying to get in contact regarding arranging a few viewings for flats that I am interested in but I have had no response. I have emailed multiple times as well as phoned on numerous occasions and it just rings out. I completely understand that they will be short staffed during this time and that things will be taking longer than usual but is there any other way I can get in contact?

Mollie · 21 September 2020

★★★★★ 1/5

Trustpilot

AVOID

Avoid this letting agent. Terrible experience renting a property through them. They only seem to care about taking commission from the landlord and their own fees, rather than being a company that will respond to queries. Their flat inventory was a joke, full of inaccuracies and untruths. The standard of cleaning in the flat was not acceptable when we moved in and then they had the audacity to say the flat was not clean enough when we moved out. Please avoid this letting agent. I will never go near them again for either letting or buying a property! Shambolic company with little disregard for anyone, except to line their own pockets!!!

Louise · 16 June 2018

★★★★★ 1/5

Trustpilot

Terrible Letting Agent

A terrible experience with DJ Alexander. At check-in provided me with a huge report that hadn't been reviewed and was incorrect and the property hadn't been prepared to the standard they had claimed. They then put up my rent without giving me the required notice period (admitted they behaved inappropriately). They then changed my energy supplier before I had even moved out! I won't even mention the standard of workman they send out to "repair" anything. Overall a shambolic experience - a different point of contact at every turn which makes it hard to effectively deal with anything. AVOID.

Duncan · 15 June 2018

★★★★★ 5/5

Trustpilot

Great Energy

Was welcomed by Zosia Mlynska to view a 1 bedroom flat on Gayfield Square. She showed us round the place with great energy, very personable. On top of this, she managed to reserve us the property overnight, what a turnaround. Singing Zosia's praises!Thank you DJ Alexander.

Nathan · 2 February 2024

★★★★★ 5/5

Trustpilot

Katie D is lovely!!

Katie D is lovely, responsive, and efficient!

Yati · 2 June 2026

★★★★★ 5/5

Trustpilot

Recently have let a flat from DJ…

Recently have let a flat from DJ Alexander, and the process of application was very smooth. Elaine and Gill from DJ Alexander were both very personable and helpful. Gill especially was very responsive and kind, making a stressful process in a competitive market pleasant.

M · 11 March 2024

★★★★★ 5/5

Trustpilot

5 star Natalia ⭐️

Very good professional service from Natalia Piekarska. She delivers a good personal experience. Responding very quickly to all my emails and provides informative response. Being a landlord can be stressful at time but she makes sure the things are always sorted m in a timely manner. Thank you 😊

IOANNIS · 20 November 2023

★★★★★ 5/5

Trustpilot

Quick and efficient process where the…

Quick and efficient process where the team member Yasemin Emek was very helpful throughout.

Liam · 27 October 2022

★★★★★ 1/5

Trustpilot

Worst letting agent ever - AVOID

DJ Alexander have been wildly incompetent throughout our tenancy. Upon check out the dispute re our deposit has been laughable. They were looking to charge us for cleaning despite the fact that the property was disgusting when we moved in and we notified them at the time that unless they got it cleaned, we wouldn’t be cleaning it to a professional standard upon leaving. We evidenced this in our dispute but no one paid attention and I had to send the evidence three times. They also tried to charge us for shampooing a carpet that was rated the lowest rating on the inventory when we moved in and was very badly stained before we were even tenants (these charges magically disappeared upon challenging. They even tried to charge us £5 for a lightbulb that we evidenced the previous agent advising us that it could not be changed due to its location! They are absolute rip off merchants. Weeks between responses, never following up etc. We moved out on 26th October and on 13th December we are still no further forward. Honestly if you can avoid them then seriously do!

Christina · 13 December 2023

★★★★★ 5/5

Trustpilot

Chloe - DJ Alexander

Chloe from DJ Alexander was extremely helpful and very quick to respond to emails and questions. She ensured the process was smooth and helped to alleviate some of the stress involved with renting a flat.

Euan · 21 August 2024

★★★★★ 1/5

Google

Entire booking process is too slow. I was a reliable applicant who should have been fastracked. Why am I only receiving viewing opportunities weeks after the application? I found a property with an agency that got in touch with me right away, the way Rightmove listings should work. I urge you to rethink this obstacle.

C · 12 June 2023

★★★★★ 5/5

Trustpilot

Thank you David Harcus for your great…

Thank you David Harcus for your great help getting our boiler fixed. He was very polite, professional and an asset to your company.

Laura · 7 July 2021

★★★★★ 1/5

Trustpilot

I am a current tenant with Dj Alexander …

I am a current tenant with Dj Alexander and have been so since 2015. I have had the worst experiences throughout the years, I called them a month ago to inform them about a leak in the boiler, nothing serious but wanted to keep them informed so they could look into the matter before it got worst. I was than promised a call back to keep me updated on the situation, to my surprise, never got a call back on the progress of this maintenance issue. Called them again today and was informed that the maintenance issue was not even recorded. To add to this I was again promised a call back, fingers crossed and hopefully receive a call back and never have to go through this again. The only reason I write this review is because its not the first time I have had this kind of an experience with Dj Alexander.

Ni2345 · 13 December 2017

★★★★★ 1/5

Trustpilot

Freezing through christmas

I am 2 weeks off seventy, have asthma. I am now on my 14th day with no heating or hot water over Christmas period. Have been told it would be fixed last week then on Friday I was told boiler had only been ordered previous Tues. Can not believe how I have been treated. No one ever phones you back.

Margaret · 27 December 2022

★★★★★ 5/5

Trustpilot

New property set up

From initial contact to my property going live was absolutely effortless. Catherine Bruce made all that happen hassle free for me. Always there to give advice whether that was by email or phone call! Very professional and efficient, I would highly recommend the service DJA has provided, I will continue to use this service moving forward.

RD · 1 April 2021

★★★★★ 5/5

Trustpilot

Previously lived at one of their…

Previously lived at one of their properties, and now with them once again.Referencing took no time, managed to sort the whole process out in 3 days.Can't wait to move in again

Reuben · 17 October 2024

★★★★★ 5/5

Trustpilot

Very smooth experience with DJ…

Very smooth experience with DJ Alexander in what could have been a very stressful time. Special thanks to Laura McTaggart and Ali Scott who were a great help.

Colin · 7 February 2020

★★★★★ 5/5

Trustpilot

We had a great experience working with Galina Webster

We had a great experience working with Galina Webster. She was very knowledgeable about the area and extremely helpful. Galina answered all our questions and ensured we understood every step of the entire process. We would highly recommend her to anyone.

Olga · 26 April 2024

★★★★★ 5/5

Trustpilot

Great service and assistance

I've recently moved with my family to a new flat. Kaiya Marr from admin support team has provided an outstanding service, answered all my questions and was very patient even when we misunderstood where to collect the keys :). Very professional and efficient.

Adrian · 15 March 2024

★★★★★ 5/5

Trustpilot

Really smooth process dealing with DJ…

Really smooth process dealing with DJ Alexander, from the automated application system, to the communication from the staff. Gill Robertson-Cree, in particular, was really great, as a point of coordination with the rest of the DJ Alexander team (e.g.. accounts, maintenance etc).Thanks for making this a really pleasant experience, in challenging times!

Dr · 16 August 2023