Trusted Agent profile · Glasgow
★★★★★
1,713 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,713 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
1/5
GoogleThey have a completely illogical and ridiculous policy. For individuals who have just arrived in the country and have not lived here for six months, they require a six-month rent payment (in addition to a 1.5-month deposit). Alternatively, they request that you provide a guarantor, even though you do not know anyone in this new country. It truly makes no sense, and they offer no assistance whatsoever.
5/5
TrustpilotExcellent service - from letting through to sales
After disappointing service from another company, we moved to DJA who managed the letting of our flat for a number of years. When the time came to sell the flat, DJA seamlessly went from letting agent mode to estate agent mode and made the whole process effortless. This was especially helpful seeing we live far away. Good communication, a good urgency about the whole process, well done them.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWould avoid at all costs if they didn't monopolise letting properties
*UPDATE*We've now been here for five weeks. Exactly two weeks ago, we've requested a £200 reimbursement for all the cleaning we had to do that should have already been done prior to the start of our tenancy and THEY ARE NOT RESPONDING TO OUR EMAILS OR CALLS.*********************It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.
Hi, thanks for the feedback and apologies you have experienced this. I will look into this and come back to you separately. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleDJ Alexander were incompetent and unprofessional from the start. Went to view the property and letting agent left three of us waiting outside for ten minutes, before someone called and said the landlord was inside, why not greet the viewers at the door? Viewed the property and decided to go ahead, asked the agent to proceed with an application, the agent said he had sent an email with my application, I later realised he hadn't, I called to resolve this and was told to wait, waited until the next day and asked for another application, so had to chase this up.. filled it out within 20 minutes and was told in the next hour I had been successful. Then thr agent called me telling me the house was on a pro rata rate, meaning I had to pay two months upfront and the deposit, no mention of this on their advertisement or at the viewing! Highly unprofessional. Called and spoke to an agent regarding the situation, who apologised and said it was a mistake, that the rent was due on the 1st of each month but move in date was the 9th, I asked if I could move in on the 1st, so I didn't have to pay two months upfront.. to which the agent replied no it takes a week to draft up a lease and get the property cleaned and we are short staffed. It's no wonder the way the business is run, they can't keep staff. The date is the 20th of September then can't draft a lease and clean a property by the 1st ! It's as if they don't want anyone to move in. So they expect you to pay a full month's rent on the 9th and pay the rent for November on the 1st, plus the deposit and miss out on 9 days rent paid. What an absolute incompetent letting agent. Landlords using this letting agent will be very let down, losing good tenants to their laziness and untrained staff
5/5
TrustpilotI have been a Tennant of djalexander…
I have been a Tennant of djalexander since they took over from braemore and am currently using them to relocate .In my experience they have been positive and very helpful.Harry Gibson in particular has been a friendly,calming voice at the end of the phone in a very stressful time .Always quick to respond whether by email or by phone, I have been very grateful for his 'going above and beyond 'attitude in a tricky situation.Not what I expected from a bigger company, a genuine personal touch.
Hi, thanks for the great feedback and I am glad Harry was able to help.
1/5
GoogleI've been flat hunting for a while now and whenever I tried to make an enquiry with DJ Alexander there has been no response at all! I've applied to multiple flats via their enquiry form on their website and I have never received a reply or even an acknowledgement. I tried calling their office many times during different times of the day and never reached anybody. I sometimes stayed in the holding line for more than 30 minutes and still nobody picked up. How are they even operating their business?NegativeResponsiveness, Professionalism, Value
Hi Samira, Apologies you have received this level of service and have not been able to speak to us. If i can assist you any more now or in the future please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotLandlord for 25 years
We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.
Hi, thanks for the feedback and the great review.
5/5
GoogleFound a very nice furnished flat. Massive thanks to Gill Robertson-Cree the application advisor and Sarah Liu.
Thanks for the great review. I will pass this onto the team.
1/5
GoogleThe worst agency to deal with.
Dear Magdalena, Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to help you with any issues you are experiencing, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team
5/5
TrustpilotLaura Mctaggart - The Best Property advisor !!!
Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotGreat customer service
I was assisted by Bayana Jambal at first on viewing the house. She has very good customer care.She will respond to every email that I send on enquiry then she transferred me to Dionne Carter. The journey was very thorough and very good.Dionee and Bayana thank you so much Thank you so much DJ Alexander you are the best.
5/5
GoogleDiane Harte from DJ Alexander has been very helpful in assisting with the property parking related queries and has been very proactive- Thanks Diane for going beyond
5/5
GooglePaige was fantastic. She was so helpful right from the start to the end. My journey from start to finish was trouble free. Excellent, proffesional and worry-free.
5/5
TrustpilotPROFESSIONAL ASSISTANCE
I must confess my appreciation for the prompt attention and assistance offered by the DJ ALEXANDER team, especially the likes of Kasper Eichelkraut, whose erudite and skillful assistance aided solutions to the electrical issues in my apartment. Your effort is worthy of emulation and more grease to your elbow. Kudos to the powerful DJ ALEXANDER team.
Thank you, Moses, for this excellent review. We will pass this onto Kasper and the Team.
1/5
GoogleTerrible experience as a tenant. I would not trust them to rent out my flat! There was no hot water for a week when I moved in as it took them that long to get someone out to the flat. The security entry system was broken and never fixed after 3 years of phoning and emailing. We had no lighting in the lounge for two years. Again, I emailed and phoned and got promises that it would be fixed but it never was. I reported that the water tank was in need of repair after an inspection from a plumber. After ignoring the plumbers recommendation of getting it fixed the tank burst causing damage to the flat and the flat below. I could go on...
5/5
TrustpilotRenting a flat with DJ Alexander
I rented this flat through DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat through them.
5/5
TrustpilotGreat staff took good care of us when…
Great staff took good care of us when letting our first flat. Imran Iqbal, Natalie Cotton, and Calumn Robertson were helpful, detailed and great at communicating. Thanks so much
5/5
TrustpilotVery grateful for the wonderful support…
Very grateful for the wonderful support of Maisie from DJ Alexander. She was professional, provided quick responses and was incredibly helpful. Thank you Maisie!
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
GoogleI’ve nothing but praise for Catherine Bruce and the team at DJ Alexander. Having approached several estate agents prior to putting my flat on the market it soon became obvious Catherine had the knowledge and expertise I was looking for. All my calls/emails were answered promptly and the service I received from start to finish was excellent. If I ever sell my new property, I'll be using DJ Alexander.
5/5
TrustpilotZosia was brilliant very helpful
Thank you, Muhammad, for this excellent review. We will pass this onto Zosia and the Team.
5/5
TrustpilotMany thanks
Many thanks to Donna, Gill, Jemma and all the team!
Thank you, Stuart, for this excellent review. We will pass this onto Donna, Gill, Jemma and the Team.
1/5
GoogleAvoid them at all costs!! When you first apply they’re very helpful and nice but once you move in they ghost you they won’t help you!! My toilet wasn’t flushing properly from September 2023 and they didn’t fix it until April 2024 I was traveling when they fixed it and when I came back they left the bathroom in a disgusting way and when I contacted them asking who did this they said no entered the flat and that it’s my problem even tho they sent me an email that a contractor will be entering my flat while I was traveling!!! The washing machine was really old and broke on me while my clothes are inside it and they wouldn’t do anything I had to run after them 24/7 just for them to get my clothes out and I was left about 3-4 week without a washer/ dryer!!! When i moved in I was told the flat will be professionally cleaned but it wasn’t specifically the kitchen it was absolutely disgusting and when I asked them to send a cleaning company to clean it they refused and said it was cleaned but their was old rotten food in kitchen cupboards!! And after I moved out they completely ghosted me regarding my deposit after sending me an email that the cleaning I did wasn’t up to their standards but after I told them I hired a cleaning company that THEY RECOMMENDED TO ME and I payed 260£ to get cleaned to get my full deposit back they said ok we will recommend that the landlord returns the full deposit and I was ghosted after that for 3 weeks I started the deposit release process but they still didn’t respond even tho the flat was taken and occupied by the new tenants I had to call them while I was out of the country and run after them 24/7 just to get my money back they made everything 10000x more difficult and stressful they will try to get every £ they can get from you!!! DO NOT RENT FROM THEM THEY ARE THE WORST LETTING AGENCY I EVER WORKED WITH!!!
1/5
GoogleI am extremely disappointed with my experience with DJ Alexander Estate Agents. On the second day after moving into the property, I raised several maintenance issues and complaints. Despite sending multiple emails and making numerous calls to their office, I received no response or resolution. It has now been almost two months, and there is still no sign of any action or communication from their side. This level of service is unacceptable, and I will certainly not be recommending DJ Alexander to any of my friends or family.
5/5
TrustpilotI have dealt with DJ ALEXANDER for…
I have dealt with DJ ALEXANDER for about 12 years now with varied experiences however the last couple of weeks I have been dealing with Kirsten Marshall-Thomson regards to a bad end of tenancy situation . She has been so helpful and has answered very quickly every question I have put to her. Thank you Kirsten.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
