DJ Alexander Glasgow reviews

★★★★★ 5/5

Google

I have recently used DJ Alexander to rent a property in Glasgow west end. As Its my first time renting the service provided by David Sullivan and team has been flawless. I had and still have so many questions regarding heating etc etc and he has always been there to help me. I am very happy that I selected to go with DJ Alexander as an agent. Thanks David for making my move seamless and hassle free.

Promilla · 12 June 2020

★★★★★ 5/5

Google

Overall I had a good experience. Paige Holbein was very professional and answered all my questions promptly. She showed up to the viewing on time and guided me through the application process which was very helpful.

Shafkat · 23 August 2024

★★★★★ 5/5

Trustpilot

Asif was so helpful for us trying to…

Asif was so helpful for us trying to secure our flat. Would recommend him to anyone! Goes above and beyond

Amy · 5 October 2023

★★★★★ 1/5

Trustpilot

DJ Alexander

DJ Alexander, what else is there to say... Unprofessional, unresponsive, and always too busy. When requesting a showing they are always fully booked (this is our 28th try btw). When you call them they tell you that if you haven't received an email they can't do anything about it. Even when you do receive an email it asks when you would like to book the next viewing. Whatever your answer is you will always receive a follow-up email stating that the viewing is fully booked. No accountability whatsoever.

Maciej · 12 September 2022

★★★★★ 1/5

Trustpilot

WARNING! Read before dealing with DJ Alexander

Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. The date of experience is down as the 5th Sept as this is when I put the Trust Pilot review on , although this all started at the start of August, and is ongoing.Oh my goodness me. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief!Update….More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. Twice! I phone first thing in the morning to explain the situation and ask why no one has phoned me back, and at the end of the day to again explain the situation and ask why no one has been in contact with me as I was promised first thing in the morning 'with upmost urgency'.I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on…I may start even naming individuals within the company who have excelled in their poor customer service. I have had to start making a note of who I speak to and when because they always say 'And who was it that you spoke to, and who was it that told you that'.Today’s update 9th September :More calls to DJ Alexander to find out what has been happening and why no one is getting back to me. still waiting for the promised call backs and emails they assured me would come immediately.Someone in maintenance told me today that I don’t even have an account with DJ Alexander any more. I said ‘but you still have all the keys to my property and I am waiting for money owed to me! ‘ which she also found quite incredulous.I also noticed on my last monthly statement that DJ Alexander charged me £30 for increasing the rent on my property. (Something that Fineholm had organised 3 months earlier.)£25 + VAT for sending a letter or an email?Be warned. Do not deal with DJ Alexander . And, I am honestly not bitter, just concerned for people who get involved with this company.The organisation is so compartmentalised that no one knows anyone else in the organisation. When you speak to someone in accounts about your account they need to speak to another department. When you speak to someone in maintenance about maintenance.... they need to speak to another department.Also worth reading reviews on allagents website and google reviews.Equally scathing.Sunday 11th update:Have spent a considerable amount of time this weekend collating and explaining the entire course of events after I was asked to do this by DJ Alexander’s Head of Client Accounts and Property Support.I spoke to him in Friday and have been assured he will look into all these issues in an attempt to resolve this.I managed to speak to him because I called again last thing on Friday for an update after my call first thing on Friday but refused to take ‘someone will get back to you’ as an answer. I insisted on speaking to a manager .Tune in for more on next weeks episode of the DJ Alexander Chronicles.

EW · 11 September 2022

★★★★★ 5/5

Trustpilot

We did a change of tenancy managed by…

We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!

Paul · 21 May 2024

★★★★★ 5/5

Trustpilot

The timeliness was prompt and the kept…

The timeliness was prompt and the kept me up to date at all times, I felt much in safe hands and thank you Johanna and Laura

Michelle · 30 March 2023

★★★★★ 1/5

Trustpilot

Disgraceful company which is renting out flats with rodents

This letting agent let my partner and I live in a flat with dodgy radiators (they had sparks at one point) and didn’t fix it for a full month in the winter time so it was freezing and didn’t refund us for it or give us any compensation. We had to buy our own radiator. We also had mice in the flat from September until we left. They sent pest control to try and fix it in February after then being negligent but even they advised they had to fix the hole behind the fridge to fully get rid of them but D J did not want to fix that right away as it would take a few months to fix apparently. It’s awful; they’re expected us to pay month for an expensive uninhabitable place . We sent email after email requesting compensation but they don’t even have the decency to reply to these requests at all. The worst part of all for this is they’re renting out our old flat again right after our tenancy ends for a higher price and are probably not going to tell the new tenants about the mice, which is absolutely disgusting, I feel really sorry for the next couple or anyone who rents with this company.

Steven · 20 August 2022

★★★★★ 5/5

Trustpilot

Great End of Tenancy Experience

Amy was always very helpful and where necessary always returned my calls/emails promptly.

AAC · 19 February 2024

★★★★★ 1/5

Trustpilot

Inconvenient and poorly organised

After finally securing a viewing for a property (a mammoth task in the current climate) myself and two other viewers waited half an hour outside the property before the meeting was cancelled due to "key complications" and the estate agent then advised the property had been let anyway. Extremely poor service, I've missed 1.5 hours of work today because of this poor organisation and extreme inconvenience. I don't understand how a property could have possibly been let in the 30 minutes the other viewers and I were waiting. The other viewers said the estate agent hadn't even contacted them to inform them the viewing was cancelled. Extremely disappointed and inconvenienced.

Kirsty · 3 August 2022

★★★★★ 1/5

Trustpilot

Not worth the hassle

I wanted a letting agent to manage my property to save me having to deal with any hassle. To be honest I wish I’d just taken a couple of weeks off work to set up a tenant myself. I can always arrange a contractor for maintenance if the tenant didn’t want to…So far I’ve been lucky enough to have no issues with the tenant, but the amount of stress I have dealing with DJ Alexander is unreal. Delay, payment/ accounting errors, lack of guidance, lack of communication, miscommunication the list goes on. It’s an absolute joke and, what’s worse, they charge me for the privilege. As soon as I can I’m ending my contract. I definitely won’t be recommending them to anyone I know. My partner is unfortunate to be having the exact same experience with them.

Amy · 3 August 2022

★★★★★ 4/5

Trustpilot

Everything was super easy and very…

Everything was super easy and very quick. People are very kind and helpful

Rajat · 14 February 2024

★★★★★ 5/5

Trustpilot

Very happy to help

Although the housing market has been tough and the spaces at viewings limited Cara and the team were always very calm and helpful in trying to sort out what we needed.

Oliver · 12 September 2022

★★★★★ 5/5

Trustpilot

A Great Sales Team

I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!

Dorothy · 7 June 2024

★★★★★ 5/5

Trustpilot

Gemma was brilliant with helping us…

Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀

Lizzie · 9 November 2023

★★★★★ 5/5

Trustpilot

DJ Alexander was very helpful…

DJ Alexander was very helpful throughout my flat purchase. My solicitor was hopeless at communicating / progressing the sale, but Catherine Bruce kept both myself and the seller up to date with any developments and was always available to help and advise.

Mark · 22 October 2020

★★★★★ 5/5

Trustpilot

Angie has been assisting us with some…

Angie has been assisting us with some small maintenance issues in our new rental property and she has been fantastic - really efficient and helpful! Much appreciated.

JB · 23 January 2023

★★★★★ 1/5

Trustpilot

DJ Alexander aka Sharks

DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants

Victoria · 24 April 2024

★★★★★ 4/5

Trustpilot

Professionalism top notch

Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word

Ifeyinwa · 25 March 2023

★★★★★ 1/5

Trustpilot

A company completely ignore tenant

Arrogant letting company with no service Tried to contact 3 times get 1 response that didn't answer me any questions about dog friendly flat. Seem they don't have any but didn't bother to advise, I will try my best to avoid any flat from this company. No body know if they will just ignore your request when you need their response for maintenance or deposit refund. So I shared my experience hope this help others tenant when they looking for flat.

Doris · 2 July 2022

★★★★★ 1/5

Google

They have a completely illogical and ridiculous policy. For individuals who have just arrived in the country and have not lived here for six months, they require a six-month rent payment (in addition to a 1.5-month deposit). Alternatively, they request that you provide a guarantor, even though you do not know anyone in this new country. It truly makes no sense, and they offer no assistance whatsoever.

ARSLANPAY · 28 March 2025

★★★★★ 1/5

Trustpilot

The worst experience I’ve ever had with…

The worst experience I’ve ever had with an agency. I’ve been a landlord for over 30 years and never had such a dreadful experience. Both myself and the tenant aren’t happy with their communication skills, they have no idea what is going as there are so many different departments and when they quote you on maintenance work they over charge you a ridiculous amount. Beware because even though they say they will try to help you out if your not happy with the 12 month contract this is untrue and I’m now having to fully manage my flat but pay for their services. Please DO NOT USE them .

Sara · 30 June 2022

★★★★★ 5/5

Trustpilot

Excellent service - from letting through to sales

After disappointing service from another company, we moved to DJA who managed the letting of our flat for a number of years. When the time came to sell the flat, DJA seamlessly went from letting agent mode to estate agent mode and made the whole process effortless. This was especially helpful seeing we live far away. Good communication, a good urgency about the whole process, well done them.

Science · 11 August 2023

★★★★★ 1/5

Google

DJ Alexander were incompetent and unprofessional from the start. Went to view the property and letting agent left three of us waiting outside for ten minutes, before someone called and said the landlord was inside, why not greet the viewers at the door? Viewed the property and decided to go ahead, asked the agent to proceed with an application, the agent said he had sent an email with my application, I later realised he hadn't, I called to resolve this and was told to wait, waited until the next day and asked for another application, so had to chase this up.. filled it out within 20 minutes and was told in the next hour I had been successful. Then thr agent called me telling me the house was on a pro rata rate, meaning I had to pay two months upfront and the deposit, no mention of this on their advertisement or at the viewing! Highly unprofessional. Called and spoke to an agent regarding the situation, who apologised and said it was a mistake, that the rent was due on the 1st of each month but move in date was the 9th, I asked if I could move in on the 1st, so I didn't have to pay two months upfront.. to which the agent replied no it takes a week to draft up a lease and get the property cleaned and we are short staffed. It's no wonder the way the business is run, they can't keep staff. The date is the 20th of September then can't draft a lease and clean a property by the 1st ! It's as if they don't want anyone to move in. So they expect you to pay a full month's rent on the 9th and pay the rent for November on the 1st, plus the deposit and miss out on 9 days rent paid. What an absolute incompetent letting agent. Landlords using this letting agent will be very let down, losing good tenants to their laziness and untrained staff

Emma · 22 September 2024