Trusted Agent profile · Glasgow
★★★★★
1,710 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,710 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotProcess was smooth
Process was smooth. Team member were always reachable and reaponsive. Ms Kaya Marr handled everything really very nicely.
Thank you, Lalit, for this excellent review. We will pass this onto Kaiya and the Team.
5/5
TrustpilotNatalia was very helpful and friendly…
Natalia was very helpful and friendly during our flat viewing, and replies to emails fast.
Thank you, Abbie, for this excellent review. We will pass this onto Natalia the Team.
5/5
TrustpilotIt was great experience to view the…to view with Gemma lousie
It was great experience to view the property and Gemma Louise was so fantastic to help for viewing
Thank you, Sajid, for this excellent review. We will pass this onto Gemma Louise.
5/5
TrustpilotVery efficient service
Carol was very professional and efficient. She helped us to complete all the necessary tenancy documents in record time.
Thank you, K, for this excellent review. We will pass this onto Carol.
5/5
TrustpilotJen Cabrera Tejera
I recently had Jen Cabrera Tejera come to my property for an inspection, and I couldn't be more satisfied. She was professional, knowledgeable, and thorough in her assessment. Jen Cabrera Tejera provided valuable insights and practical suggestions to enhance my property's appeal. Her communication was excellent, keeping me informed every step of the way.Thank you, Jen Cabrera Tejera, for your outstanding service!
Thank you, Hamza, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotAt 1st
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
GoogleI rented my property with DJ Alexander and then also used them as the selling agent when I subsequently sold the property. Their delivery of both services was excellent and Catherine was fantastic, offering great advice throughout the processes.
Hi Andrew, thanks for the great feedback and we are happy to help. I will make sure to pass this feedback onto Catherine.
5/5
TrustpilotTop knowledge and experience
Highly knowledgeable about both the local market and regulatory requirements for renting out property. Got a huge amount done quickly and efficiently. Great comms throughout. Flat is now rented. Very happy and look forward to years of working with DJA.
Hi, thanks for the great feedback.
5/5
TrustpilotMr Imran
Mr. Imran Iqbal is a very responsible agent. He has helped in every way he can with our application. I would give him 5 stars and recommend him to everyone.
Thanks for the great feedback. I will make sure to pass this onto the team.
1/5
TrustpilotDJ Alexander let us live with mould for almost 3 years
Throughout my tenancy I consistently reported a major leak coming from our roof/ ceiling. Initially, DJ Alexander did nothing of substance about this. Later, they tried to blame us for the damp. Then they sent the cheapest contractors over, who did nothing to fix the leak. Finally, they tried painting over the black mould, despite me saying that the leak was not fixed. Finally, when they realised they had let the situation run to the point of being structurally dangerous to the building, they asked us to leave and find new accommodation.This agency isn't just bad for tenants: the owner of the property will now need to pay tens of thousands more, all because DJ Alexander refused to take our reports seriously.I would advise all landlords to leave this company immediately. There are several other competitors, and I have never had any issues with these.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotGood Check-out Experience
We rented an apartment via DJ Alexander as property manager for two years. During our tenancy I wasn't too impressed with little regular contact and some maintenance issues not attended to. However the check-out experience managed by Alison McInnes went very smoothly and I have to credit her efficiency and the way they handled the whole process of move out, checking inventory, meters, keys, deposit etc
Thank you, Michael, for this review. We will pass this onto Alison. We also note your comments regarding maintenance. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
GoogleGeorgia was amazing in getting us an apartment. The responses were quick and they kept us updated while relating with the landlord.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotKaiya at the aberdeen branch has been…
Kaiya at the aberdeen branch has been absolutely amazing, me and my partner are renting our first home together and she has just been fantastic! Replying to all emails quickly and answering all of my silly little questions:) we cannot wait to pic up the keys , ans drop off some flowers for her ! Can’t begin to explain how brilliant she’s been ! Thank you kaiya ❤️
Thank you, Lily, for this excellent review. We will pass this onto Kaiya and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotNatalia and the team at DJ Alexander…
Natalia and the team at DJ Alexander were so helpful with organising the renovations and finding me new and suitable tenants for my Cottage in Cramond.
Thanks for the great review. I will pass this onto the team.
1/5
GoogleI was supposed to meet Stephanie for a viewing today. I got there 5 mins early and waited, and waited. Called their number, the lady I spoke to could not get hold of Stephanie and said she left a voicemail. At 16:25 I finally left as it was freezing! Only to have an email from them saying that I DID NOT ATTEND! And how she called me twice, she never! At 15:57 she said in an email how the deposit was taken from someone at 14:00. So WHY ARRANGE MORE VIEWINGS after that? Disgusting, unprofessional and liar.
1/5
TrustpilotFrom competent to chaotic property management
I was initially with Broughton Property Management, who provided a great service. Knew their landlords and tenants and could be relied upon for good communication and to rectify issues in a timely manner. Then they were bought over by D.J. Alexander/Braemore. Unfortunately, my tenant has fallen into arrears. I don't want to evict them, I just want some sort of agreement made. Communication has been absolutely appalling (this episode started about 3 months ago). Emails unanswered calls ignored, and complaints poorly managed. Either staff are so overwhelmed by their workload, or there's a general apathy to small-time landlords. Time to move to a smaller, more communicative agent. They are just far too big and as a landlord, you are just a number. I would never recommend them.
Hi, thanks for the feedback. I am aware the team are working with you to resolve this and hopefully we can get the right outcome and move this forward for you. Kind regards, Richard Tierney
4/5
TrustpilotExcellent sales team
DJ Alexander recently led the sale of my property. The support and expert advice I received from Ruth and Conor in the sales team was excellent, and I rate that 5/5.I have knocked off one star for DJ Alexander as a whole as I was much less impressed with the service I received from the lettings team over the past few years.
Thank you, Daniel, for taking the time to leave this review. We will pass this onto Ruth. Conor and the Team.If you would like to discuss your experiences with the Lettings team, please feel free to contact us directly at customerservice@djalexander.co.uk.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotHelpful and responsive service from Imran
Imran was very responsive when it came to securing our flat. He was extremely helpful and understanding and ensured the process was as straightforward as possible
Thanks for the great review. I will pass this onto Imran.
3/5
TrustpilotI liked the way you are organised but…
I liked the way you are organised but it was a bit too much of information asked for from the guarantor’s part which made the situation very difficult for me personally asking the guarantor to provide all the private information to a company. But otherwise was ok. Sandie Whyte, who was helping with the house application process was too good, she did a great job at helping me out with additional things through constant contact she made sure we were okay. I expect that it’ll be smooth from here on. Thank you.
Hi, thanks for the feedback. We are always looking to improve our processes and we will review this feedback as well.
1/5
TrustpilotTerrifyingly bad estate agent - avoid at all cost
Horrifying experience with DJ Alexander. Unsurprising to see so many tribunal cases lodged against DJ Alexander. Customer service team was incredibly hard to get hold of and would avoid any written confirmations of telephone calls. If dealing with staff, make sure to do so via email to keep a record. No regard for tenants' safety when it comes to maintenance. Make sure to request a copy of all safety certificates when moving into the property.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotStress free and happy.
Working with Lee Charlton and the team at DJ Alexander could not have been easier. I was struggling to find a place for over a month and after a 15 minute call life was significantly better. So thankful for their help.
Hi, thanks for the great review. I am pleased Lee could help make this process easier for you.
1/5
GoogleOne of the worst letting agency in Glasgow . They will send spams on email to attend viewing and once you give application, they will ghost you .One of the agent Yv..... its been 10 + days and i havent even got a response to my application . Went for other viewings and the proporty managers are least interested in showing you the apartment . PH... - show some respect to your customers . I beleive your job is to show the apartment and not to sit on the couch and browse socials. I am glad i found another letting agency who were commited to their work and resposive over emails .
5/5
TrustpilotHeather Stewart and David Sullivan …
Heather Stewart and David Sullivan were extremely professional and helpful in the whole process of letting the apartment. They always got back to me promptly and timely on any inquiry I had and helped me greatly in any problems I faced. It was a pleasure dealing with them.
Hi Bedour, thank you for the great review!
5/5
TrustpilotKieran was very helpful and answered…
Kieran was very helpful and answered all of our questions about the property. He made the viewing great!
Thank you, Kathryn, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
