Trusted Agent profile · Glasgow
★★★★★
1,709 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,709 reviews on two platforms, including 282 Google reviews rated 3.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
3/5
TrustpilotWork carried out efficiently
Initially there were too many members of the Alexander team involved in recent work on a flat between lets, so much so that one job was unnecessarily duplicated. However, the work was subsequently overseen by Cassandra Hogg and this improved matters greatly. She went out of her way to keep us informed and she organised tasks efficiently
Thank you, Peter, for this review. We will pass this onto Cassandra and the Team.
4/5
TrustpilotWell done Gill Robertson and Caroline
We haven't moved yet. But from viewing till signing up the tenancy agreement and sharing the related documents, Gill Robertson and Caroline Connelly have been really helpful. Just I want information regarding schooling, energy suppliers; for which I contacted the office but haven't heard back yet. Hope once we moved in these queries will be addressed. Hoping for the best further too and thanks team for being accommodating till now.
Thank you, Nadia, for this excellent review. We will pass this onto Gill, Caroline and the Team.
5/5
TrustpilotThanks to Garry Fox
Thanks to Garry Fox for his in-depth study of the problem of monies to come out of ex-tenant's monies
Thank you, Joan, for this excellent review. We will pass this onto Garry and the Team.
5/5
TrustpilotThank you DJ Alexander & Imran Iqbal
Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with me since the day I visited the property, I feel he is the person who is an example for patience & a role model for all the family of Property Advisors. I dont doubt or step back in appreciating Imran for his remarkable work during our letting. Thanks a lot Imran.
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
TrustpilotImran - The best property manager
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great feedback. I will make sure to pass this onto the team
4/5
TrustpilotThe application process as a tenant was…
The application process as a tenant was very efficient and easy. When we had questions, our contact Laura Mctaggert was very friendly and helpful and quick to respond.
Thanks for the great review. I will pass this onto Laura.
5/5
TrustpilotCalumn Robertson, the best gentlemen
Calumn Robertson, the best agent🥹🥹🥹I get his most timely reply every time I send an email. During the rental period, I repeatedly called him several times because of my questions, and he answered me patiently every time. Whenever I encounter a problem, he will give me appropriate advice and help. We are really grateful to him.
Thank you, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotI had a lovely call from a lady…
I had a lovely call from a lady enquiring if my oven had been fixed. Indeed it had been! She was lovely and friendly and asked if everything else in the home was working well, which it is! Amazing customer service! She even told me it may rain later - which prompted me to put an umbrella in my bag! Top marks!
Thank you, Rachel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotPrompt and friendly response
The team response very promptly and in a very friendly manner to my request. As my brother financial guarantor I only have contact to the accounts, and even though my request was to PM team, the e-mail was forward promptly and picked up by PM Team Dundas's Evie. Imran Iqbal on the field got back to me on the same day and reassure me of my concern. Problem solved!
Thank you, PL, for this excellent review. We will pass this onto Evie & Imran and the Team.
5/5
GoogleIn the process of letting a flat from DJ alexander and it’s been such a smooth process so far. Our agent Paige is friendly, helpful and has always been quick to reply to any questions that we had :)
5/5
TrustpilotTenant of 9 years
I was a tenant with DJ Alexander for 9 years, between two properties, and for the vast majority of the time my experience was excellent.When something needed fixing, it would be organised and sorted within a few days, including a time when we found the wiring in the flat needed essentially redoing.I think the only thing I’d say was a bit lacking is communication was a little bad for the first few years (but I think this has since been fixed with software for tracking issues)Honestly, looking back I don’t think I had much to complain about? I’ve always felt a little awkward recommending DJ Alexander because I know their reputation with colleagues and friends but I truly haven’t had this experience myself.
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotFriendly and efficient
Laura Mctaggart and Garry Fox were very helpful and friendly during my application to rent; they helped me finish and process the application for a very quick turn-around. Both over the phone and through emails, they answered all my queries and resolved my issues quickly and efficiently.
Hi Jon, thanks for the great review and taking the time to post this. We are glad the team could help you through the process so quickly.
5/5
TrustpilotKudos, DJ Alexander
Alistair Scott is a consummate professional who assisted us from the start to the end of the our movement to the apartment...and he's still very helpful. Laura O'Donnel and Laura Mctaggart were also very forthcoming and professional in attending to our needs. My family was well received when we visited your office.
Hi Bimbo, thank you for the great review!
5/5
TrustpilotAppreciate Message to our Star (Elaine)
Dear Elaine, Thank you for your effort so far in our new apartment hunt, Thank you for making the move in easy and thanks for your patience & kind gesture too. Verily, you are a STAR and our family will always be grateful for everything. We love our new apartment and we are settling in well…It’s wonderful & Amazing having you as our new apartment Agent. Greater heights✌️
Thank you, Moshood, for this excellent review. We will pass this onto Elaine and the Team.
5/5
GoogleD J Alexander have been managing a number of properties for me for a few years. I have always found them to be well organised, proactive, very quick response to my emails, very competitive pricing. I would recommend them to any landlord looking for a high quality management service.
1/5
TrustpilotAvoid
Avoid. Firstly, when they bought over previous agent there was a noticeable drop in engagement and customer service from them. Too big a company to care. Didn’t have an inspection in the year we had them. Took 5 weeks to fix a boiler last year - no hot water and no desire from them to ensure quick fix. Both them and landlord reluctant offered 15% compensation from one month rent. Landlord now selling and has decided 8 months after boiler issue and are now refusing to pay compensation payment.Loved the flat but experience ruined by agent and landlord
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent service from Paul, James and Rebecca
Paul, James and Rebecca were all excellent in helping us get our flat in a quick and efficient manner. Very impressed with the service - would definitely recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotA big thank you to caroline at DJ…
A big thank you to caroline at DJ Alexander. You were very helpful right from the beginning to the end.You’re amazing.
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotAgents with DJ Alexander are so helpful…
Agents with DJ Alexander are so helpful with the application process, showing people around the flats and answering any questions. Sarah Liu was helpful with answering any questions :)
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI'm really happy with the company's way…
I'm really happy with the company's way of dealing with lettings. I recently had a viewing with Gemma Louis who was very helpful listened to my personal circumstances and advised me on filling out my application form. Also I highly appreciate the fact that the company always replies to each application whitin short period of time including the unsuccessful ones which saved me a lot of time and wondering.
Thank you, Zheni, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotYasser and the team were exceptional
Yasser and the team were exceptional. They were extremely helpful and efficient in helping me with the sale of my flat. I am so grateful!
Thanks for the great review. I will pass this onto Yasser.
5/5
TrustpilotUnsatisfactory agency, excellent recent service
Overall, I've had a very negative experience with Braemore/DJ Alexander. Over the years, I've had to deal with a troublesome tenant and a few Braemore personnel (who all probably now work for DJ Alexander), who are only sometimes willing to help and take weeks to carry out a process. My family has had a particularly horrible experience due to a Braemore personnel who was dishonest, signed agreements on our behalf and kept this information from us for years. Due to these personnel, we were only able to gain access to our property about 1 year after we initially asked their help. However, my most recent experience with the last DJ Alexander personnel I met was very positive. She was easily the best personnel I've met so far. She helped me through a very long and difficult process to end my business with DJ Alexander. Although there were very long discussions/arguments, I felt honesty and patience from a personnel for the first time. These long discussions were carried out, because she was attentive. When I wrote an email, it would usually take only hour/s for a reply and I have written a couple or a few emails almost everyday for the past month (with several long phone calls). She had even relayed my horrible past experience to her superiors and I've felt heard after years.
Thanks for the great review. I will make sure to pass this onto the team.
3/5
TrustpilotSome aspects great, some need a bit of work
Sophie, the End Of Tenancy Property Manager, has been extremely helpful and professional in managing the exit of the current tenant and preparing for the new one. A new tenant has been found very quickly, so that's all appreciated and I'd rate 5 stars.Regarding the day-to-day, I do find the tracking system for issues to be frustrating and some of the responses regarding quotes take longer than I think they could, but the people I'm working with are friendly and helpful.
Thanks for the feedback on the people at DJ Alexanders. We take on board the feedback around our systems and we will look into this.
5/5
TrustpilotProcess was smooth
Process was smooth. Team member were always reachable and reaponsive. Ms Kaya Marr handled everything really very nicely.
Thank you, Lalit, for this excellent review. We will pass this onto Kaiya and the Team.
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