DJ Alexander Glasgow reviews

★★★★★ 1/5

Trustpilot

Horrifying experience with DJ…

Horrifying experience with DJ Alexander. The property has been rented to us without properly inspecting it. Once we moved into the flat, we found no hot water in the shower, the toilet was not flushing properly, and several other things were broken or in loose - unsafe for kids. We have been showering with cold water for 3 days and still the shower has not been fixed yet. Even one star is too high for DJ Alexander based on our ongoing experience.

Trishita · 17 June 2023

★★★★★ 5/5

Trustpilot

Customer Support

We would like to thank Gill for her excellent customer support throughout our application process. She has been there to answer our concerns and give us advice!

Rebecca · 24 October 2023

★★★★★ 5/5

Trustpilot

Good experience

I went to see a property today and I was received at the flat by Finn Anthony who was very nice, he showed me around, and answered all my questions. The online system to book the viewing was quite straitforward, although sometimes is hard to find many options available. But since it is my first experience renting in Glasgow, I have to say it is very good so far.

Vera · 5 March 2024

★★★★★ 2/5

Trustpilot

A lot of room for improvement

Quite a lot of things could have been improved in my experience of moving into a DJ Alexander flat.First of all, there was a major leak from the upstairs flat into ours, which the agency knew about and failed to mention, leaving me to find an overflowing bucket in the cupboard catching the leaking water. Secondly, the flat was not clean at all when we move in. Thirdly, the boiler didn't work for the first two weeks I was there. Fourthly, the keys I was given to the downstairs front and backdoors didn't work. Fifth, there's a few other minor/moderate issues with the flat itself (loose shower rail, leaking sink, stiff doors). Sixth, the online portal they insisted on me using to fill in the inventory and log all these issues didn't work, and when I informed them of this I didn't get any replies. I have rented from them before and they were mostly quite responsive and helpful (except for one time I asked them to have our flat's *only* toilet fixed whilst we were away for 7 days and they didn't). But my most recent experience has been certainly more negative than positive, which I think is especially disappointing given we are paying such high rent.

Tenant · 12 June 2023

★★★★★ 1/5

Google

I honestly have no idea how DJ Alexander are as a letting agent, as every single one of the 20+ properties that we've expressed interest in and had a viewing booked in for has been cancelled. I understand that it's a very busy market right now but one would assume that everyone who is booked in for a viewing would at least get that chance. Never mind, plenty of other letting agents who don't treat with you with this level of disrespect.

Toby · 12 June 2023

★★★★★ 1/5

Google

Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. This all started at the start of August, 2 weeks prior to existing tenants leaving and is ongoing. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief! Update…. More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on… I may start even naming individuals within the company who have excelled in their incompetence.

Euan · 12 June 2023

★★★★★ 1/5

Google

Iv never met such unhelpful absolute rude people ever!!! Stay away from this bogus "estate agents". After spending nearly £300 for a flight from London to come view a property which was booked with them. They cancelled the viewing with a simple text last minute. They didn't have the decency to call me and atlest explain or help me find a alternative. But I'm glad it didn't work out they can stick their viewings and their apartments!!! The bad reviews speak for them selves! Bunch of A**H****!!!!!!!!

Dorbesh · 12 June 2023

★★★★★ 5/5

Google

Had a great experience with DJ alexander for getting me and my partner our first house together so smoothly. Many thanks to the amazing service provided by Laura Mctaggart, who helped us throughout our application from the beginning and making sure we get all our documentation done properly and efficiently. Huge thanks to laura for bearing with us throughout the process and being there for us for any queries or issues any time of the day. Indeed a 5 star service💯

Ak · 12 June 2023

★★★★★ 1/5

Google

Honestly couldn't even find a place to start with how bad our experience with this agency has been. I don't know if it's because we are on the younger side (20 and 21) and look like we would be too scared to talk back or if this is just how they treat all their clients but DJ Alexander have, from the moment we first submitted our application to the moment we got our keys, been nothing but rude, unprofessional, unhelpful and downright accusatory in their approach towards us. They use predatory tactics such as nonsensical deadlines halfway through your workday for submitting documents that they only informed you the morning of, threats of annulling your application if you fail to deliver documents which we expressed we needed more time to acquire, etc. Emails to our guarantor were sent to my partner despite them having all necessary contact details, sometimes emails to my partner were sent to me and vice versa, or only one of us would receive information necessary for both of us to proceed with the application and would have to forward everything between ourselves. When I enquired when exactly we would be getting our keys as somebody was meant to contact us to discuss a date, I was simply told when my appointment was with a date and time already decided without my input. I had to find cover for work and did not appreciate this at all. At the appointment I felt the purpose was not to help me learn everything I needed to know about my new home, but rather to scare me about what would happen if I stepped out of line. Supposedly over 100 pictures were taken of the flat (this was emphasised to me MANY times as though to say "so don't even try to fool us about anything you change here") and I was told I would be sent a link to access this later, but no such link ever came, not to mention the whole issue we had with only being told we weren't allowed to paint AFTER getting the keys despite being initially told the landlord was lenient and it shouldn't be a problem, and then continuously trying to enquire about it throughout the application process and being told they had yet to hear from the landlord about it. All of it left a sour taste in our mouths and to anyone wanting to apply for a rental property with this agency i would say just save yourself the trouble. The only good experience we have had is that there was a leak coming from the toilet and that was very quickly sorted, but otherwise everything left us incredibly stressed in a time when we were already anxious about finding a place to live.

Kat · 12 June 2023

★★★★★ 1/5

Google

Terrible company, throughout our tenancy we have had multiple issues with the flat that have been reported but not assisted with, we moved into the place where there were countless dead flies and cat hairs assumedly from the previous tenants everywhere that WE had to clean up. I'm writing this review as I have just moved out, and now they are attempting to extort us of a minimum of £60 for cleaners to clean a few soap marks and tissues that were used to clean the place FOR them aswell as some marks and hairs left from the PREVIOUS TENANT. We called them to try and understand why a cleaner had to be sent out for such a minimal clean up job ASWELL as the fact that we didn't receive similar treatment when it came to moving into the property. All we received in return is an unhelpful, rude woman that was in an essence revelling in the fact we had to pay this ridiculous bill. And on top of all of this, it costed £735pcm to live in a rinky dinky flat in glasgow. Would not recommend, they will extort you for any chance they can get and blame you.

Harry · 12 June 2023

★★★★★ 5/5

Google

At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.

Atique · 12 June 2023

★★★★★ 5/5

Trustpilot

Chloe Mitchell was very helpful in…

Chloe Mitchell was very helpful in securing our flat and getting things ready

Ben · 31 July 2024

★★★★★ 5/5

Trustpilot

Very professional and very helpful

Very professional and very helpful made the process easy, Chloe was invaluable throughout!

Dave · 31 July 2024

★★★★★ 5/5

Trustpilot

Shout out to Alison who made my move…

Shout out to Alison who made my move seamless. Prompt communication and kept me up to date with everything.

A · 12 April 2024

★★★★★ 4/5

Trustpilot

Highly recommended

Highly recommended. Very trustworthy and the agents are available over call for any enquiries or maintenance.Thanks to Imran Iqbal for always responding to my queries patiently and being quick with providing resolutions.

Shreyosee · 9 June 2023

★★★★★ 1/5

Trustpilot

Their online systems are super scammy

They have a tremendously flawed IT system in place. Since they manage everything via online platforms and not through direct communication, EVERY time (no joke) I have to interact with them I get so many spam emails. That only tells me that they're leaking info and not following through on GDPR safeguards. I would never ever ever sign up with DJA again.

Friday · 12 July 2024

★★★★★ 1/5

Trustpilot

DJ Alexander Staff Please do not contact me, I cannot bother...

Because they push you to do something that you don't want to, you don't need to, you don't have to. Signing up to Goodlord is one example. And they are not listening....

C · 7 June 2023

★★★★★ 1/5

Trustpilot

Some reflections

Tenants are treated badly, landlords are pandered to. DJA pressures landlords into raising rent, and plays innocent in the process. 'Customers' is strong word - tenants are not customers, unless you operating under a 'customer is always wrong' premise. I consider myself a zen, calm person yet somehow, dealing with real estate agents as a tenant elicits some kind of deep rage that I am yet to experience with any other sector. Perhaps non-coincidently, many people I know feel the same way. Hope you can find a way to remedy this one day.

AH · 7 June 2023

★★★★★ 5/5

Trustpilot

Can't imagine renting with anyone else

Somehow, it took me until my 30s to rent directly via an agency. After all the horror stories, I'd been nervous, especially at a time when there's a rental shortage, but DJ put my mind totally at ease. Throughout my tenancy (a PRT two years and counting), they've been professional, easy to contact and very responsive. In addition, they've offered help with small issues in the flat and been very on top of liaising with the landlord for bigger ones. When my former flatmate and I were at loggerheads, they were incredibly objective, fair and professional, going above and beyond to help us resolve the matter without favouring one or the other. It doesn't hurt that they're friendly and easy to talk to, either. They don't make you feel like a number. If ever I leave this flat, I will absolutely look for a new place via DJ. I can't imagine going anywhere else when their people are consistently brilliant. A big thank you to all those who have been involved in my tenancy so far, with a special shout-out to Taylor, Giulia, Maisie, Dan, Martyna (no longer there but an absolute gem) and Mark in maintenance.

MJ · 6 June 2023

★★★★★ 5/5

Trustpilot

Excellent proactive check out service…

Excellent proactive check out service from Mia and the team. Great job.

Paul · 12 August 2024

★★★★★ 1/5

Trustpilot

Landlords beware!

I used DJAlexander for several years without much issue. Unfortunately, they have implemented a poorly designed IT system and given up on having individuals being responsible for different properties. I used to be able to speak directly with one person for anything that was needed to be done. They would then relay it to the relevant team. As far as I was concerned, that service is what I was paying for. More recently things changed and got to the point where I found it impossible to work with them. I was having to speak to a dozen different people over several months to get simple jobs (PAT Testing, EICR, GSI etc) completed. I cannot stress enough how bad things have gotten from a landlords point of view. I wasn't receiving messages from my tenants about issues that needed urgent attention until weeks after the issue arose. One tenant lived with a broken washing machine in her living room for nearly 18 months because DJA messed up the collection of it on several occasions.Basically, they are now pretty hopeless and I advise you steer clear!

Robert · 1 June 2023

★★★★★ 4/5

Trustpilot

Kieran Was fantastic to deal with

Kieran Was fantastic to deal with. He responds to emails promptly and was knowledgable during the tour of the property. Highly recommend DJ Alexander.I have to update and deduct a star since I was told that I could move in during a certain window and it turned out not to be the case, so I have to stay for two nights at a hotel.

Christina · 1 June 2024

★★★★★ 5/5

Google

I cannot recommend Catherine Bruce enough. She took a dismal situation and turned it around 180 degrees with her positivity, determination and drive to get to the bottom of the problem and get it solved to the best of her ability. She made the whole process of selling my flat a breeze with her focused and pragmatic approach to everything, nothing was too much trouble or too small a job . I would endorse Catherine Bruce 100% and I know who I can go to for advice and also helping me to sell any properties in the future. Thanks Catherine, you genuinely made the whole crazy process seem easy.PositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 12 June 2021

★★★★★ 5/5

Trustpilot

Natalie from DJ Alexander

DJ Alexander took over as the property company for my flat a couple of years ago and I was a little nervous as I didn’t know the company however they’ve been brilliant. The system for reporting any issues in the property has been a revelation it’s so easy to use and requests have been dealt with promptly except one occasion and when I called to ask what was happening I spoke with Natalie who was brilliant. She got someone out quickly to look at the issue reported and it was promptly fixed. I had another telephone exchange with her recently by chance about something unrelated and she was just so friendly but also professional and so knowledgeable about the reason for my call. I’d recommend them to anyone.

Kate · 24 May 2023