Trusted Agent profile · Glasgow
★★★★★
1,684 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,684 reviews on two platforms, including 259 Google reviews rated 3.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
GoogleWe have used DJ Alexander for both buying and selling property and found them to be very professional and efficient. In particular, Catherine Bruce provided us with excellent service and her knowledge and expertise of the property market combined with her positive attitude and proactive approach makes her a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Thanks for the great review. We will pass this onto the team.
5/5
GoogleWe recently rented a property maintained by DJ Alexander and our agent was Stephanie McMillan ,throughout the process they were quiet professional and were helpful to whatever concerns we had .
5/5
GoogleHad a stress free experience with everyone i have dealt with at DJ Alexander. I dealt primarily with David Sullivan and he was great at dealing with any questions i had. After i moved into my house i realised there was a problem with the oven and the maintenance team were on it straight away. Great company to deal with and very professional throughout.
1/5
GoogleA joke of a company, rude and disrespectful agents that meet their customers in the most unwelcoming way possible.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
GoogleNot a lot of communication. Much preferred fineholm
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleSaid they'd call me about being accepted to a property tomorrow but never did.
1/5
GoogleTried multiple times to get through to them via email and phone but no response at all.NegativeResponsiveness, Professionalism
Hi Callum, Apologies you have received this level of service and have not been able to speak to us. If i can assist you any more now or in the future please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotCompany has promptly answered all…
Company has promptly answered all questions I have had: Dale Barr and Allison Pearson have both resolved issues within minues of being raised in a courteous and professional manner.
Hi Ruari, thank you for the great review!
1/5
GoogleThe management is completely unresponsive. Despite submitting numerous maintenance requests, i have received no response. I am really disappointed.
5/5
TrustpilotExpert advice all the way through the…
Expert advice all the way through the sale
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
GoogleI had the opportunity to use DJ Alexander in October 2018. The service I received was absolutely excellent. The staff were exceptional in their jobs. A specific note about Donna Baird, who was extremely professional, very helpful and always available to manage problems. I also liaised with Diane Harte and Catherine. They were all excellent and I would highly recommend their service.
5/5
TrustpilotQuick ,easy and to the point
Quick ,easy and to the point Mark Hall was a great help.
5/5
TrustpilotExceeded Expectations - My experience of this company that…
My experience of this company is that they go above and beyond. Caitlin Butler has provided me with exceptional service, professional and caring. Caitlin always return calls and emails and has made the challenging process of finding a flat in Edinburgh much easier. I highly recommend this company
4/5
TrustpilotAll good
All good Excellent handling thing etc
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotGreat Experience
Great service and very helpful team
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Hi, thanks for the great feedback.
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
