5/5
GoogleExcellent customer service from the start to the finish. Keep up the great work team am loving my new home 🏡. …
Trusted Agent profile · Glasgow
DJ Alexander Glasgow reviews
★★★★★
1,684 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,684 reviews on two platforms, including 259 Google reviews rated 3.0.
Reviews
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
Google5/5
TrustpilotResponsive maintenance team
Norman MacLean has been really responsive and helpful whenever we've called to get issues with the flat we're renting fixed. He always does his best to keep the fairly complex works done as soon as possible.
5/5
GoogleI sold my flat through DJ Alexander within one week, mainly dealing with Lee. Absolutely first class services received! Lee and his colleagues are highly professional and helpful. I was a bit stressed but Lee has always been patient to explain everything to me. I would not hesitate to recommend DJ Alexander. Thank you!
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Agent replied · 10 June 2024
Hi Nicola, thanks for the great review!
1/5
GoogleDo not rent from DJ Alexander, I have had a very poor experience. Throughout the three years of renting a property in Glasgow I received very poor communication from the estate agents. And when leaving the property in a clean state, my deposit was withheld for cleaning fees. Parsley does not recommend.
5/5
GoogleI have just used DJ Alexander to sell my flat in Glasgow. It sold very quickly and I was particularly impressed with their agent Catherine Bruce who showed excellent knowledge of the market, was very efficient, helpful and a pleasure to deal with. I would recommend this firm to anyone. Jane Best
5/5
TrustpilotFixing lights
Responsive service from Dale Barr regarding getting someoke to fix internal and external lighting to a high standard.
Agent replied · 10 June 2024
Hi Frederick, thank you for the great review!
5/5
GoogleRecently sold my flat in Glasgow and was incredibly impressed by the service provided by Catherine Bruce at DJ Alexander. Catherine ensured the whole process ran seamlessly in a proactive manner and kept in regular contact to ensure I was aware of what was going on. Tremendous service - thank you!
1/5
TrustpilotTerrible people
Terrible people, terrible service
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleThey never reply to e mails for viewings and you can never get in touch with them. Whenever I see a place that DJ Alexander is handling I just know that there is NO possibility of seeing this place up close. Horrible customer service.
5/5
TrustpilotSatisfactory
I am quite satisfied with your services and will always be will to introduce others to you..
Agent replied · 10 June 2024
Hi, thank you for the great review!
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
1/5
GoogleTerrible business to deal with
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotShocking company when you come to your…
Shocking company when you come to your end of lease, they make big business out of ripping people off with extraordinary fees to clean after you clean and their whole objective is to keep the deposits Old school methods, clearly the manager of that department gets a big bonus
5/5
TrustpilotBest experience of viewing
Best experience of viewing, throughout information about the flat we got from Property manager Donna Baird.
Agent replied · 10 June 2024
Hi Nandlal, thank you for the great review!
5/5
TrustpilotDJ is my letting agent and delighted…
DJ is my letting agent and delighted with the response and service that they are offering.Helped coordinate several matters with my landlord on time and very prompt, including a tenancy extension recently.
5/5
TrustpilotGreat support for end of tenancy notice
They have been very professional and helpful during our end of tenancy formalities. They made it smooth process with Landlord and helped us to extend our end date under some unforeseen circumstances.
1/5
GoogleTenancy 2019-20 ; absolutely ripped off by the move out charges. Completely unreasonable and impossible to contest with (simply threatened by court action - which would obviously result in more cost to us than benefit). Would definitely avoid DJ Alexander.NegativeProfessionalism
5/5
TrustpilotSo helpful!
I had a call with Amber and she was so lovely and patient with me (I asked about a long list of properties!) She was very helpful, glad I had her to ask questions to
1/5
TrustpilotFixflo
My bathroom hasn't been working since the 17th of May.I've created the fixflo emergency, but still 0 news on when it's going to be corrected.
1/5
GoogleTerrible estate agent, would not recommend to anyone. Avoid!
1/5
TrustpilotUseless
Useless. Looking at two properties to rent. Haven't heard anything from them despite emails ,phone calls and leaving a message with them. I cannot understand why anybody who wanted to rent their property out would go to this company.
1/5
GoogleReview based on experience as a prospective tenant. Response to owner: - The review is over a year old (Aug/Nov 2018), it has just recently been edited. - I had communicated with you prior to writing the review, and advised of the issues experienced.
5/5
TrustpilotWe are early in the process but I have…
We are early in the process but I have been very impressed so far with the prompt and helpful service from Angus Fisher. The phone was answered immediately and his email responses have been very timeous and appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
