Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOh god, avoid avoid!
where to begin, first they lied about things that would be done before moving in, they wernt. they never delt with any repairs at all, two months later still nothing was done so i decided to end the tenancy after having never spent a single night there. one month later and have had not heard a word regarding the return of the deposit. I would strongly advice to avoid them at all costs, every step with has been a nightmare and cost me circa 4 grand with nothing but wasted time to show for it.
Mark · 23 April 2024
★★★★★ 5/5
GoogleThe team at Slater Hogg & Howison, Elaine, Fergus & Hannah were extremely professional and reassuring. They looked after everything in regards marketing and selling our property and delivered what they promised. Thanks. Would highly recommend.
Aoife · 25 October 2018
Agent replied · 23 October 2024
Thank you for your wonderful 5* review of Elaine, Fergus, Hannah and the team at Slater Hogg & Howison, Glasgow. It is great to read that you found the team extremely professional and reassuring.
Thank you for your brilliant recommendation,
Best wishes, Scott.
★★★★★ 1/5
TrustpilotAvoid this company if you are selling a…
Avoid this company if you are selling a property. I am a cash buyer found a property I was interested in. It was not under offer and was going to a closing date in two days time. The estate agent claimed they were too busy to show anyone else around the property, despite me giving anytime availability. At the same time everyone in the office was laughing and joking obviously not that busy then. The seller could potentially be losing out thousands because of their actions.
Scott · 11 March 2024
★★★★★ 5/5
GoogleThe letting team at Slaterhogg Candleriggs are second to none. Kirsten, Emma and Heather are all professional, knowledgeable, friendly and extremely helpful. They have a wealth of knowledge and experience in what they do. They are conscientious and it is obvious that they genuinely care about their customers and they always do the best they can for them. They take pride in their work and provide a first class service.PositiveResponsiveness, Quality, Professionalism, Value
Anne · 24 October 2021
Agent replied · 23 October 2024
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleExtremely poor communication with regards to purchasing. My opinion is to go elsewhere and use a more professional estate agency. It took FOUR emails regarding an interest in a property to receive a call back and this was ONLY after threatening them with a formal complaint. I considered going direct to the seller with my concerns as I would be very unhappy if I thought this is the way any potential buyer was treated. Stay clear. As some other review had mentioned earlier...staff and Managements attitudes are undesirable.
Julie · 25 October 2019
Agent replied · 23 October 2024
Hi Julie,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Scott
★★★★★ 5/5
GoogleI was slightly dreading the Estate Agent experience but in the end it was the most stress-free aspect of moving thanks to the whole team at the Slater Hogg, Candleriggs branch in Glasgow. Elaine, Fergus, Hannah and Graeme (mortgages) were all 1st class and I'm certain we achieved a better price for our property because of their skills. There are cheaper options but in a city such as Glasgow, the final selling price will be a reflection of the way in which a property is marketed. SH is well worth the investment. Many thanks!
Derek · 25 October 2019
Agent replied · 23 October 2024
Wonderful to read Derek that our team were able to change your expectation of the estate agency process and that the team made the process mostly stress-free and that you achieved the best price possible for your property.
Kind regards, Scott.
★★★★★ 5/5
GoogleOur sale just completed;
Absolutely first class service from start to finish. Great communications throughout and a great price achieved. I cannot speak highly enough of this very professional Estate Agent.
Buying and selling property can be a stressful experience but Elaine and the rest of the team make it look easy and take the strain out of it.
I would 100% recommend Slater Hogg and Howison and have no hesitation in giving them 5 stars.
Great job well done, team SH&H and unfailingly pleasant to deal with as a bonus!
best wishes.
Robert
Rob · 25 October 2019
Agent replied · 23 October 2024
Wonderful to read Rob that you had a fantastic experience with our local Slater Hogg & Howison team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 1/5
TrustpilotGreedy liars avoid Glasgow branches
Avoid these unprofessional self centred liars. I had a written offer accepted on a property and Slater and Hogg after the fact they continued with viewings and accepted a larger offer without letting us know, so I lost the house I understood was mine. My solicitors said they had never had that happen in there 50+ years of buying and selling property. They wouldn’t reply to phone calls or emails for days so we knew something a was off. Having to break the news to my fiancé was terrible and I don’t wish that in anyone. This lot don’t care and I look forward to karma coming back around for them. I will never go near this excuse for a company ever again and will advise all to avoid at all costs. They don’t care about you, they are greedy cowards.
Adam · 26 January 2024
★★★★★ 5/5
GoogleMay thanks to Elaine and rest of team at the Candleriggs branch for professionally conducting the marketing and sale of my property.
Ebutouy432 · 10 January 2022
Agent replied · 9 January 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTheir customer contact line is so rude. They literally don't know how to talk to a customer. Bad experience
Devanshu · 17 April 2025
Agent replied · 23 October 2024
Hello Devanshu, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleReally poor service when you are moving out. It takes almost a month just to get a reference check. I called, mailed, visited here and Countrywide more than 10 times. They don't reply emails, say nothing is wrong, say that they are only marketing branch so can't do anything with the problems. So different from when you are moving in. So stressed out with their disregarding attitude and poor feed back.
Also reported several problems with the flat in September, but got a reply on December. So fast feedback haha
노희용 · 25 October 2018
Agent replied · 23 October 2024
Good afternoon,
Thank you for the message. I am sorry to hear you did not receive the level of service you were expecting. I would like to assure you all feedback is taken seriously and is passed to the relevant department. If you would like us to look into this further for you please contact us on customercare@countrywide.co.uk.
Regards, Chris
★★★★★ 5/5
GoogleLeaving reviews is not something I do very often or not at all in most cases. However... I feel it's the least I could do to express my absolute delight in the service I have received from the team at candleriggs.
In the short time it's took to sell the property, the enthusiasm and professionalism shown by every member of the team has completely blown me away.
Ultimately I'm happy with the sale price but that aside, every phone call I received (practically every day!) had such a positive buzz about it. I looked forward to them phoning :)
One of my best customer service experiences ever!
Well done and thank you very much 👊💥
Ian · 25 October 2018
Agent replied · 23 October 2024
Good Morning Ian, thank you for taking the time to leave us your excellent 5 star review of our dedicated Slater Hogg & Howison team in Glasgow. It is fantastic to read that you were delighted with the service they gave you and that they were enthusiastic and professional and sold your property so quickly. I will ensure that the team receive your kind words and I am sure they will be thrilled. All the very best, Emma.
★★★★★ 5/5
GoogleSlater, Hogg and Howison acted as our Estate Agents for the sale of our flat in Glasgow . We are extremely satisfied with the service we received , from the start of the process with an idea of value , through marketing the property , visits , finding a buyer and finalisation of the sale . We sold the property within 9 days of it going on the market and the whole sale process was handled very efficiently . The staff were extremely prompt at replying to e mails and very friendly and approachable . We had also used the agency to purchase the property 4 years earlier and received the same level of service . All in all , a service that was second to none and above expectations . I would not hesitate in recommending Slater , Hogg and Howison to anybody thinking of buying or selling a property in Glasgow.
Amanda · 25 October 2018
Agent replied · 23 October 2024
Congratulations on the sale of your property. The Slater Hogg & Howison team in Glasgow aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Thank you for this fantastic 5 star review and recommendation. Best wishes, Sarah.
★★★★★ 5/5
GoogleThe team at Slater Hogg Candleriggs have excelled all my expectations, providing a first class service from start to finish. The photo/video package and online listing were fantastic and the communication every step of the way has been second to none. The whole process has been seamless and completely stress free. Would highly recommend as I can’t thank you all enough (especially to the lovely Hannah and Fergus), your advice has been invaluable and I am over the moon with my selling price!
Katie · 25 October 2018
Agent replied · 23 October 2024
Hi Katie,
thank you for taking the time to leave such a wonderful 5 start review. Great to hear that you had such a positive experience throughout the sale of your property. I will make sure your kind words are forwarded to the Glasgow team.
Kind Regards
Tracey
★★★★★ 4/5
GoogleA huge thank you to the team at Slater Hogg in Candleriggs. Because of them the potentially painful process of buying an apartment in Glasgow became an exciting adventure with a happy ending! Throughout my search I was kept up to date on properties that suited my needs, sometimes getting a heads-up before they even came onto the market, reassured when things were quiet and guided through the maize of Home Reports, Survey valuations, Factor’s Fees and numerous other pieces of information that threatened to swamp me. The viewings were made as stress free as possible, and for the most part my queries were dealt with fully and quickly by the staff back at the office.
All in all a great experience - now I’m just waiting to pick up my keys!
Annie · 25 October 2018
Agent replied · 23 October 2024
Thank you Annie for your wonderful review. It is great to read that you have had such a positive experience with our Slater Hogg & Howison team and that you are just waiting to pick up your keys. We do always aim to provide a 5* service and as such I would like to invite you to tell us how we could have achieved that elusive fifth star via review@countrywide.co.uk. Kind regards and best wishes, Scott.
★★★★★ 5/5
GoogleI want to say a big thank you to the slater Hogg team . Fergus, Hannah and the rest of the team were all instrumental in ensuring that the property was swiftly prepared for marketing and put on sale. I was also impressed with the weekly feedback from Hannah keeping me up to date with viewings and we were able to secure a sale fairly quickly. It was a fantastic service by the whole team and would highly recommend them to anyone.
A.M · 25 October 2018
Agent replied · 23 October 2024
Thank you so much for your wonderful 5* review and recommendation. I'm delighted to read that the sale of your property was so well handled by Fergus, Hannah and the team at Slater Hogg & Howison. Best Wishes, Tracey.
★★★★★ 1/5
GoogleUtterly disgraceful agency, advisors are very rude and ignorant and from speaking to management it's no wonder their attitudes are the way they are. All this agency cares about is profit, they clearly don't have a good reputation and now I know why. Completely stressful from start to finish, took 5 months to replace a fob/microwave and had to live in a mould ridden flat with severe asthma which the agency still hadn't repaired by the end of my tenancy. I would recommend any other agency as it couldn't be any worse than this company. Advisors more concerned about the way they look than the service they are providing. Please save ur time, effort and money and stay clear of these cowboys!
Amy · 25 October 2017
Agent replied · 23 October 2024
Good Morning,
We are deeply sorry to see this.We always aim to provide the best service to all of our customers and we are deeply sorry for this shortfall in performance. We would like to investigate this further. Could you please send more information to customercare@countrywide.co.uk so that we can look into this further for you.
Kind regards,
Regan
★★★★★ 5/5
GoogleWe’ve just sold our property with the Candleriggs team at Slater Hogg and Howison and were delighted with the experience. Fergus and Elaine provided a first class service: their track record of selling similar properties in the city centre was impressive, they offered tips on how to prepare the property for photographs and were in regular contact with us throughout the process. They took away all of our stresses and were a pleasure to work with.
Sarah · 25 October 2019
Agent replied · 23 October 2024
Sarah, I am delighted to read that the local team left such a kind review. I will make sure the branch are aware of your comments. Kind regards, Mark
★★★★★ 5/5
GoogleGreat service, helpful advice and definitely added value throughout the process. Fabulous team.
Heather · 20 May 2025
Agent replied · 23 June 2025
Many thanks for your marvellous 5* review Heather. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Googlevery expensive l would not use this company again
Paul · 1 July 2025
Agent replied · 27 July 2025
Hello Paul,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience regarding the costs. Please feel free to reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleEmma has been most helpful and provided amazing customer service, lovely agency to deal with :)PositiveResponsiveness, Quality, Professionalism, Value
Andrea · 24 October 2021
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just completed the sale of my flat and bought a new property. The process ended up being very difficult, drawn out and extremely stressful. All the staff at Slater Hogg worked tirelessly to support me throughout. Nothing was a bother to them. Their sound advice and prompt responses made an otherwise horrendous process more bearable. A big thank you to all of them.
Teresa · 24 October 2021
Agent replied · 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently bought a flat in The Merchant City with Slater Hogg acting as the selling agent. They were extremely professional and responded to queries swiftly and honestly. My main contacts were Elaine and Laurie who were brilliant. Thoroughly recommended and when I come to sell I will have no hesitation in using their services.PositiveResponsiveness, Professionalism
Jim · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Slater Hoggs. All the staff are really friendly and helpful and Graeme has been very efficient in sorting out the mortgage. Highly recommended
Saad · 25 October 2018
Agent replied · 23 October 2024
Thank you Saad, glad you got your mortgage sorted. Best wishes
Regards, Sarah
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