Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom initial contact to the closure of the sale, the staff at the Candleriggs office were very professional, helpful and extremely pleasant to deal with.
The stress of selling a property for the first time was mitigated by their approach to the process and they went above and beyond multiple times to bring it to a happy conclusion.
Would highly recommend.
Kevin · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5 star review and recommendation. We know that the process of selling property can be a stressful time, so it's great to see that the personal and straightforward approach taken by the Glasgow branch of Slater Hogg & Howison made it a happy conclusion. Best wishes, Sarah.
★★★★★ 2/5
GoogleI am a tenant of one of their flats and everything is good, except the maintenance department is the worst. once it took me two months to get my toilet seat replaced. and once I had my washing machine broken for a month without any serious respond from them. just imagine how horrible is it to live without cleaning the stacked clothes.
Khalid · 25 October 2017
Agent replied · 23 October 2024
Good afternoon, I'm sorry that you left us this score - I have taken a look at the account and I can see that you missed an appointment with the contractor and then once the contractor was able to attend they weren't able to fix it and we had to wait for confirmation to replace it for you instead. I can't see that there have been any avoidable delays on our side but I am sincerely sorry that it took a few weeks to get this issue sorted and I hope we can improve your rating of us next time! Many thanks,
★★★★★ 5/5
GoogleGreat service by company & lovely staff, specially Paria Vaezi who was fully available for client & delivered good job from day 1 to end
Ali · 26 February 2024
Agent replied · 23 October 2024
Ali Maani thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnprofessional and Incapable.
Slater Hogg proved to be unequipped to sell houses and showed their lack of experience and professionalism from the very start when their proposed 'photographs' turned out to look like random holiday snaps with absolutely no eye for attracting buyers. Their property 'narrative' was also apparently written by a semi-literate intern. Subsequent experience going forward with the 'offers' scenario actually got worse when they seemed to want to pressurise the seller to accept a below-market value offer. Since moving to the much more professional and capable Corum agents, the property sold within weeks for £45k more than the offer Slater Hogg tried to strong-arm the seller into accepting. This was a 20% increase. Avoid Slater Hogg. Rude, unprofessional and incapable as are their owning company Countrywide.
Crawley · 14 November 2021
★★★★★ 1/5
GoogleScummy litterbugs make properties uglier
Matthew · 21 December 2024
Agent replied · 28 December 2024
Hello Matthew,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your concerns regarding the property conditions. Please feel free to reach out to us at review@countrywide.co.uk so we can address this issue further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleA truly professional team. Elaine and all other staff at Slater Hogg helped us through a challenging sale in difficult times! Excellent communication and extremely supportive. Thank you.
Gillian · 24 October 2023
Agent replied · 23 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a buyer I dealt directly with S&H for all queries and correspondence. The process of purchasing the property took 8 weeks (there were some legal twists and turns along the way) but S&H were incredibly helpful all the way. I would use them in the future if I needed to sell or manage a property.
Derek · 25 October 2018
Agent replied · 23 October 2024
Thank you Derek for recognising our helpful team at Slater Hogg & Howison, Glasgow, with your 5* review. It is brilliant to read that you would use us again in the future and that the team were able to bring your purchase to fruition.
Kind regards, Scott
★★★★★ 5/5
TrustpilotExcellent service.
Excellent service from David Grant and all the team at Slater Hogg in Ayr. Particular thanks to Caroline Bradley for all her care and attention and lovely enthusiastic attitude and manner.
Kerry · 7 September 2021
★★★★★ 5/5
GoogleFantastic service all around. On more than one occasion Elaine recommended a move that went against my instincts, and every time she turned out to be right. Wouldn't hesitate to use again. Thank you to the whole team.
Deborah · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI rang this office 5 times to book a viewing and they did not even bother to answer. I left messages to call me back and they did not even care!!!! Thank you - in my 10 years in the UK, you are the worst agency I ever liaised with!
Kostas · 24 October 2020
Agent replied · 23 October 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleShould Tina Turner ever decide to sell her pied a terre in Glasgow's Merchant City; based on my own experience, I recommend she choose those five star performers at Slater Hogg Candleriggs....Simply The Best.
b.V
Brendan · 10 January 2023
Agent replied · 9 January 2025
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot thank the Slater Hogg team enough! I had a pretty complicated and stressful sale and they supported me through the full process. A very friendly group of people and all there to help! Thanks again!
Nadia · 24 October 2022
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotCancelled twice and third time lucky…
Cancelled twice and third time lucky they came out to do the free valuation. Just had a valuation done and will not be using. Felt that he looked down nose at everything in property, which is actually done to a high standard, it just needs a few finishing touches before going on market. These finishing touches needed were the only things that received any comment at all. Very negative. Made to feel embarrassed. No information given on how to move forward, e.g. how much they charge etc. Clearly the property isnt high enough value for them.
Lloyd · 12 November 2020
★★★★★ 5/5
GoogleI cannot stress how delighted with the services they have provided me with selling my property.
The team are incredibly helpful and attentive with my queries and have made this experience seem seamless and stress free.
Any property related ventures in the future, I will definitely be using Slater Hogg's services again.
Derek · 25 October 2018
Agent replied · 23 October 2024
Hi Derek,
Thanks for your wonderful 5 star review. Great to hear that the team at Slater Hogg & Howison provided such a comprehensive and positive experience for you.
Kind Regards
Tracey
★★★★★ 5/5
TrustpilotHi it’s a pleasure to deal with the…
Hi it’s a pleasure to deal with the team my contact person was Kirstie McKinon I phone her maybe 50 times she was helpful and calm every single time I called she sorted out all my problems and help me out to get the house.I recorded 100%Thanks very much
Marcel · 26 February 2024
★★★★★ 5/5
GoogleI have a long and happy association with Slater Hogg. First they helped me let my property then they provided a first class sales plan when I decided to sell. Sold within 2 days! Can't praise them enough. Forget the rest and choose the best.....Slater Hogg, Candleriggs, Glasgow. Well done!
Liz · 25 October 2019
Agent replied · 23 October 2024
Congratulation for selling your property in two days! Thank you Liz for the high praise and amazing 5* review and recommendation.
Kind regards, Lucy
★★★★★ 5/5
GoogleAn excellent service, I would highly recommend using this branch of Slater Hogg. The team were brilliant, a great combination of being both professional and friendly. They made the whole process straightforward. Our flat sold really quickly at a closing date and the marketing services offered went beyond our expectations.
Lisa · 25 October 2019
Agent replied · 23 October 2024
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
★★★★★ 5/5
GoogleExcellent service from Fergus, Elaine and Neve!
Thank you all for your help.
Ali · 26 April 2024
Agent replied · 23 October 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 4/5
GoogleViewing a property the person showing us round, didn’t really do anything apart from open the door. Didn’t have any info on basic things, but was nice enough. Staff at the office were nice but a bit of a lag getting details.
Local · 26 May 2024
★★★★★ 5/5
GoogleHassle free sale handled brilliantly by all the staff involved. We were put at ease from the moment the flat was valued and given good advice throughout the process. The fantastic service from the lovely staff even continues now after our sale. Cannot recommend highly enough. Thanks very much.
Laura · 25 October 2018
Agent replied · 23 October 2024
Hi Laura, thank you for this wonderful 5 star review for the team at Slater Hogg & Howison. Congratulations on the sale of your flat, I am pleased to read that you felt supported and were given great advice all the way throughout the process. Best wishes, Maryjane.
★★★★★ 1/5
TrustpilotDO NOT USE THIS SERVICE
This service is nothing short of a disgrace, I got offered a property, was advised they would call me to pay my holding fee. Once I called them back to pay it, they had offered it to someone else. Did t even call to let me know. I was waiting on them calling me back. They then refused to take complaints on this matter. The people that's work there should be ashamed of themselves. I'm out the pocket due to joking a van for moving in. Absolutely shocking shocking shocking service. This company should not exist. DO NOT USE THIS SERVICE.
Scott · 8 March 2019
★★★★★ 1/5
TrustpilotExtreme difficulty trying to views property with Slater Hogg Candleriggs
Have been trying to view properties in Glasgow city centre to buy and have real trouble in making appointments.Sometimes they answer your emails, sometimes, not, make viewing arrangements but dont confirm the flat details and time etc. get several different out of offices, then no repliesI would beware of selling your property with the candleriggs branch of slater hogg as viewers are not getting access to make appointments.If i see a new property listing, if I see if its listed with slater hogg, my heart sinks as i dont want to try and make an appointment with them.
Mel · 30 January 2019
★★★★★ 5/5
GoogleHappy with Aiden Russell for his quick response in my house maintenance work. Much Appreciated for Aiden Russell team.
Lakhsmi · 24 October 2023
Agent replied · 23 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent response. I had informed them last Saturday with a problem with my oven. They call me on Monday and they arrange with a technician to come and see the oven. The technician came and inform me that it would be better to call the manufacturer of the oven since is brand new and probably if he touch smth i would miss the guarantee. Immediately they call me again today and they inform me for the new appointment. I am grateful and i hope they will continue this way.
Vasileios · 25 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.