Trusted Agent profile · Glasgow City

Slater Hogg & Howison Candleriggs Sales reviews in Glasgow City

3.8

★★★★★ Good

239 reviews across 2 platforms

123 Candleriggs,, G1 1NP, Glasgow City, G1 1NP

Slater Hogg & Howison's office in Glasgow City, at 123 Candleriggs, is rated 3.8 out of 5 across 239 reviews on two platforms, including 178 Google reviews rated 4.4.

Google logo

4.4 / 5

178

Reviews on Google

This office

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.

5/5

Google

We were delighted with Slater Hogg Howison with the sale of our flat. Their advertising was slick and they arranged viewings. They were very responsive to questions and kept us up to date with the selling process. Friendly and co-operative staff.

David · 17 November 2025

Agent replied · 17 April 2026

Thank you for the kind words! We are thrilled to have been a part of your flat's sale and are glad our advertising, viewings, and responsive communication made the process seamless. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

We've lived in a property rented to us by Slater Hogg & Howison since 2018. Over this time we've trying to get damp and mould fixed but no joy. The people at Slater Hogg & Howison come to do a property inspection each time they photograph the damp and mould and say they'll get it fixed but don't. We've made countless complaints and raised the issues with the Property Ombudsman. A few weeks ago they sent out contractors to do a quote on fixing the black mould and damp, I'm heavily pregnant so would've liked the issues fixed before my baby is due to be born at the start of June but instead they've continually lied to us and now we've had sheriffs officers come to the door issuing an eviction notice to a heavily pregnant woman, no warning when my husband emailed for an updated on repairs on Monday, no email inadvance to say your landlord 'intends' to sell the property in July. We've been great tenants even though they've treated us badly, paid rent, each time we've had a property inspection they say how well we keep the place- and this is how they treat us. It's awful and extremely cruel. I do not recommend renting from them.

D · 26 May 2024

Agent replied · 23 October 2024

Hello D, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

First class experience from start to finish. I am extremely grateful to the team at Candleriggs especially Fergus and Elaine for their accurate market knowledge, calm and professional manner, and selling my flat within a week of it being on the market and at a price I am delighted with! I will be recommending Slater Hogg to all my friends and family. A huge thank you from a very happy customer!

Rosanna · 25 October 2018

Agent replied · 23 October 2024

Good Morning Rosanna, Thank you for this fantastic 5* review for the whole team at Slater Hogg & Howison in Candleriggs! It is excellent to read that both Fergus and Elaine provided you with their experienced market knowledge and a professional, calm manner which successfully helped sell your flat within such a brilliant short timescale! Thank you for recommending our dedicated sales team! Best wishes, Maryjane.

5/5

Google

Right from the start we were impressed by the team at Slater Hogg. Fergus was very informed in terms of valuation and we were extremely happy with the great service given by Elaine and other members of the team. For various reasons the sale of our property was not straightforward but Elaine continued to be positive and upbeat and ended up getting a successful sale which was a huge relief.

Jacqui · 25 October 2018

Agent replied · 23 October 2024

Jacqui, Thank you so much for taking the time to share your positive experience and leave us a 5 star review. I know the team will be so happy with your comments. Kind Regards Renee

5/5

Google

The young lady who helped me today was Kirsten. She was first class all the way, she was very patient and helped me, through some of the paperwork I had problems with. If you have a bonus system, I would like to forward this young lady Kirsten for a bonus.

Gerard · 27 June 2025

Agent replied · 8 August 2025

Thank you for your kind words about Kirsten! We are lucky to have her on our team. We will definitely consider your suggestion for a bonus - thanks for your support! #greatcustomerservice #happycustomer Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Heather, Kirsten & Emma were fantastic at guiding me through renting out my flat for the first time. I was pretty much clueless with how to go about it but they talked me through every step to make sure everything was done not only properly but quickly as well. Would definitely recommend!

Haydn · 24 October 2022

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

This company is horrible. When I left my flat and after cleaning it and placing everything in order they claimed that the flat is in poor condition and they are trying to take my entire deposit. Do not trust them

Hamed · 1 October 2025

Agent replied · 8 October 2025

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

Called up to enquire about a flat and the pet policy. The woman i spoke to immediately became confrontational when i said i had cats. Refused to make an enquiry with the land lord then hung up on me. Its hard enough finding a suitable place to live with everything being so expensive without letting agents being downright disrespectful.

Baaa_bbb · 21 February 2025

Agent replied · 17 April 2026

I'm sorry to hear about your experience when inquiring about the pet policy. We strive to provide respectful and helpful service to all our clients, and it's disappointing to learn that we fell short in this instance. Please contact us at … More

5/5

Google

Elaine and Fergus at SH&H Candleriggs were so helpful and professional in managing the sale of my flat both promptly and for a great price. They gave great advice, were very responsive, and were even more helpful as I was not living in Scotland so needed even more assistance. I would highly recommend their service.

Emily · 24 October 2021

Agent replied · 23 October 2024

It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Very happy with Slater Hogg & Howison. From my initial phonecall to enquire about renting the property, which was to the wrong department, right through to getting my keys, they were so helpful, (particularly Kirsten). Any queries I had were responded to quickly. I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 24 October 2021

Agent replied · 23 October 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Being from London - (estate agency crazy land) I spoke to three agents today and these were the only ones to actually bother about taking my details and what I was looking for so they could send me other flats - the rest acted like waiters with zero salesmanship or indeed customer service - I sincerely hope I find my new home through them - as a buyer - call them - they listen and as a seller … call them - they actually TRY to sell your property - keep up the good work

T · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

1/5

Google

Concerns Regarding Unfair Practice and Property Sale I am writing to express my deep disappointment regarding the unfair practice that this company has recently encountered. I had traveled from London with the intention of viewing the property located at 12 Drygate. Upon my arrival last Friday, I discovered that there was already a lady present in the property. We respectfully viewed the premises before leaving. Immediately following the viewing( before the lady leaving the property), I contacted their office and submitted an offer , arranging to meet on Monday for further discussion. To my dismay, today, when I visited their office, I was informed that the property had been sold on the same day as the viewing, despite my offer being higher than the one accepted. This situation has left me feeling deeply upset and has raised concerns about their impartiality in favoring certain clients over others. In all honesty, since the day of the viewing (Friday), I sensed something unusual when the lady remained in the property until we departed. I believe it is crucial to bring this matter to their attention to ensure transparency and fairness within your organization.

M · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Girls at Slater Hogg, Kirsten and Emma were amazing. Friendly, professional and very prompt. I’ve dealt with other agencies in Glasgow looking to rent a property and none of them were even close you your level of service. Thank you very much. MilanPositiveResponsiveness, Professionalism

Milan · 24 October 2022

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Paria helped us with moving into our first home it was so quick and easy, she was lovely and took care of us very well! Thanks Paria

Emma · 27 January 2024

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I can’t thank the staff at Slater Hogg enough, particularly Elaine Craig. Their communication, support and professionalism, from the minute the terrific Fergus valued my flat until the day the ever patient and ever positive Elaine sent me the email to say the sale had crossed the finishing line, is second to none! Gushy review I know! Highly recommend!

Tracy · 25 October 2018

Agent replied · 23 October 2024

Hi Tracy, Thank you for your 5* review of our team at Slater Hogg & Howison, Glasgow. It was fantastic to read that you found the whole team helpful, supportive and professional throughout. Thank you for your kind recommendation. Best wishes, Scott

5/5

Google

Andrew was so helpful with myself and my colleague when we were organising our flat and deposits etc. Would highly recommend :).

Helena · 27 March 2024

Agent replied · 23 October 2024

Helena Dorothy thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

2/5

Google

A had a lovely checkin process for my flat last September, but the move out process has been extremely unprofessional and disappointing. Almost 3 months after my checkout, I am being ignored by staff over my extra rent pay that I am owed. I have been passed on from person to person being told it’s not their problem but someone else’s, and now I haven’t received a response in a month. I wonder where my money is….

Lucy · 24 October 2023

Agent replied · 23 October 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Scott @ Customer Care

5/5

Google

The SHH team were extremely professional, friendly and a pleasure to deal with. Elaine kept us well informed from start to finish and the whole process was stress free!

C · 24 October 2023

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you Slater hogg, candleriggs and particularly Elaine and Hannah. Kept me right up to speed with viewings and feedback and sold my merchant City flat in no time at all. Thanks too to Fergus for a very reasonable negotiation on selling fee. A very professional team!

Andrew · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

1/5

Google

My experience renting with this company has been a living nightmare… I’ve got paper trails of trying to get my boiler fixed from December 2024 until February 2025 (coldest months in Winter). They only got back once I reported I was moving …

Derek · 17 April 2025

Agent replied · 10 April 2025

Hello Derek, I'm truly sorry to hear about your experience and the challenges you faced … More

5/5

Google

An excellent sales team who I would thoroughly recommend to anyone selling their home in Glasgow City Centre and the surrounding area. Slater Hogg were great when I wanted to change the description and photos of our home to be sold. They …

F · 17 April 2025

Agent replied · 23 October 2024

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

My first time letting a flat and I found the team at Slater Hogg to be very helpful and attentive ,especially Ann Meenan who went above and beyond to help me and give me advice. Great, friendly, responsive service! Thanks you kindly Ann and Candleriggs team!

Laura · 24 October 2021

Agent replied · 23 October 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Trustpilot

Extremely happy 1st time buyer

As a first time buyer with very little knowledge of how the processes worked, I couldn't recommend Susanne Mclaughlan from Slater Hogg Mortgages enough. She was incredibly helpful in explaining in simple terms how mortgages, purchasing and the various legal elements all worked. And in the end she helped secure me a great mortgage and worked very quickly to meet deadlines we faced from other parties. Really appreciate the excellent service and I've already encouraged other friends that are looking to buy a house, to get in touch with them!

James · 30 March 2021

1/5

Google

Pretty horrible renting experience. Encouraged my landlord to exploit a legal loophole in tenancy law to increase my rent by 27% during cost of living crisis when 3% increase cap was in place in Scotland. Subsequently tried to charge us …

Matthew · 17 April 2025

Agent replied · 17 April 2026

Hello Matthew, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you faced during your tenancy. Please contact us at … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Slater Hogg & Howison's Google reviews

Questions about Slater Hogg & Howison Candleriggs Sales

How many reviews does Slater Hogg & Howison Candleriggs Sales have?

Slater Hogg & Howison's Glasgow City office has 239 reviews across two platforms: 178 on Google, 61 on Trustpilot (across the whole business).

What is Slater Hogg & Howison Candleriggs Sales's rating?

Slater Hogg & Howison Candleriggs Sales is rated 3.8 out of 5 across all 239 reviews, and 4.4 out of 5 on Google from 178 reviews.

Where is Slater Hogg & Howison's Glasgow City office?

Slater Hogg & Howison Candleriggs Sales, 123 Candleriggs,, G1 1NP, Glasgow City, G1 1NP.

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