Countrywide Scotland Glasgow West End Sales reviews in Glasgow City

★★★★★ 5/5

Google

My experience in transiting to a new property, with Countrywide was seamless. They have a very friendly , considerate and helpful team, and working with Jamie as a first point was quite invaluable as he factored my availability and attended to my concerns patiently. I would recommend their services and look forward to extended partnership.

Ikeh · 11 October 2024

★★★★★ 5/5

Google

Louise was very very helpful and went out of her way in helping and giving me the right amount of information needed .She was very professional and always available to help and answer all queries. I would recommend her over and over againPositiveProfessionalism

Mama · 11 December 2021

★★★★★ 5/5

Google

Excellent experience while looking for a new flat this spring; Jamie was great to work with and professional and made the process very stress-free.

Sam · 18 April 2025

★★★★★ 5/5

Google

Letting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..

Hugh · 12 December 2018

★★★★★ 1/5

Google

Viewing and initial experience until agreement were just ok. The flat was in poor condition when I moved in in July 2021. Apart from bathroom tiles and the flat's main door which I left without a proper locker for a month after moving in -risking my own safety- nothing else has been fixed from the 2-3 things I reported straight away as more important to be fixed (Please note that I have been in the property for almost a year now). Still more things I have reported on the inventory list when they provided it to me but I haven't gone through all as the agency requests reporting everything through a specific website and what's the point to spending my time, once they have never read the first things I reported? For now, I am waiting for a response as my fire alarms went off two days ago. No communication from their side in general, apart from a time that an agent emailed me to ask for money because according to the system I have not paid which was not true and they actually found out that they had my name under another property (still don't know what was going on but they ensured me was a mistake when they updated something on their system. Anyway). I am assuming agents will have to contact me to renew my contract when expires, especially if they/the landlord want to increase the rent. And if I decide to move out I want to see what they will attempt to say about everything I have reported and they never fixed. Are they going to ask to steal money from the deposit? I hope they will not dare. I also hope the landlord knows about what they do because I had even sent a "letter before claim" (before you take court action) before they have the flat's main door fixed. Does the landlord know? I am wondering. For future/potential renters: Check everything and take photos of everything when you move in, also comment on everything that is included in your inventory. Raise the issues straight away -choose to send emails so you have everything in writing. And then just hope for yourselves that you will have the courage to fight for your rights if anything happens. Or just consider choosing an agency with a good reputation/reviews.

Christina · 11 December 2022

★★★★★ 5/5

Google

From our introductory meeting with Countrywide’s sales manager Gavin, we knew that the sale of our property would be in reliable hands. He displayed an extensive knowledge of the local property market and always provided us with clear and concise information in a down to earth manner, which made us feel very much at ease. Gavin provided us with a very competitive market valuation and also helped to arrange for a Home Report to be carried out prior to our property going onto the market. From there, Kirstin and the sales team at the Byres Road branch took over the next phase of the sale. We found the sales team to be most helpful whenever we had any queries and we were always given advanced knowledge of any arranged viewings and provided with regular feedback. We were delighted to learn that a satisfactory bid had been received in what felt like a very short space of time, and the sale of our property was completed soon after. This is testament to the fine work carried out on our behalf by Countrywide. In summary, we were very pleased with the professional service provided by Countrywide and found their marketing fees, etc to be very straight forward and fair, with no hidden costs. We would have no hesitation in recommending Countrywide when selling a property.

Nick · 11 December 2022

★★★★★ 5/5

Google

Delighted to share my very positive experience of working with Kellie and Yasmin on the recent let of my flat. They always went the extra mile and dovetailed perfectly when either was on holiday. They were enthusiastic, diligent and advisory while taking on board my feedback. Successful combination! Thank you.

Jem · 11 October 2024

★★★★★ 5/5

Google

Kellie and Jamie from Countrywide have been very helpful, friendly and professional in helping to let out my flat. They kept me informed of any updates through emails and calls and undertook the letting checks and process swiftly. I'm very pleased with their input. All the best!

Carol · 10 November 2024

★★★★★ 5/5

Google

My whole experience has been fantastic from start to finish. The team in countrywide west end are the best that i have ever dealt with. Kellie nichol brought my flat onto the market in february 2022 and ive never looked back. Alex Tucker discussed all relevant marketing of the property and got me up to date with all of the safety requirements. Madeline got me a great tenant and kept me updated throughout the viewing process. Great experience.

Barrs · 11 December 2022

★★★★★ 5/5

Google

Excellent Service from start to finish. Countrywide were very efficient and helpful when it came to selling our flat. We were very happy with the end result. Thanks to Gavin, Kirstin and all of the team at Countrywide!

M · 11 December 2021

★★★★★ 5/5

Google

Process of going through the all the documents and moving in was really quick. Thanks Jamie

Andrej · 11 December 2023

★★★★★ 5/5

Google

Fantastic service from start to finish Gavin was enthusiastic about my house and then Megan kept us up to date with viewings and general information which resulted in closing date and totally amazed with final figure. Well done guys worth every penny. Mr Gibson

Graham · 12 December 2018

★★★★★ 5/5

Google

Would highly recommend. Friendly and professional service, Gavin and Julie were a pleasure to deal with. They kept me updated throughout the process of selling my property and provided assistance when required.PositiveQuality, Professionalism

Alexandra · 11 December 2021

★★★★★ 1/5

Google

Literally the worst letting agency I have EVER come across and I have been a tenant in multiple flats, and never experienced such disregard towards their customers. I feel upset and appalled that I am having to write this however I feel it is only necessary to warn everyone to avoid at all costs. Avoid stress and anxiety by choosing another agency. They never reply, we have had a mice problem for half a year and nothing has been done about it along with multiple other issues. Pls do yourself a favour and avoid guys

Sarah · 9 January 2022

★★★★★ 5/5

Google

Excellent experience renting a flat with Countrywide West End. In particular, Alexsandra and Kellie were extremelly helpful, always responding to queries quickly and professionally.

Maria · 11 December 2022

★★★★★ 1/5

Google

The flat was cleaner when I left than when I entered and I was told that a large cleaning fee would be taken out of my deposit due to a dusty oven hood and a single hair in the bathtubs plug. In the end I actually never got my deposit back at all, there was no communication that my whole deposit would be taken from me and sent to the landlord making it irretrievable. I tried fighting this although there was no help from either the branch or the PMC centre and it actually felt like I was the one to blame for this. Otherwise, at the start of the journey the staff in branch were amazing at getting me into the property. I would not have rented if I knew this was what it was like renting with countrywide!

James · 11 December 2021

★★★★★ 3/5

Google

Sold our flat a few years ago. Very good service from Countrywide; friendly, good communication, reasonable fees. But they have a referral arrangement with a solicitor, McVey and Murricane, with whom we had a very bad experience (they were extremely slow, and it was very difficult to communicate with them... we had to employ a different solicitor in the end in order to conclude our sale in time). I now understand that McVey and Murricane have a poor reputation amongst solicitors in Glasgow and I was disappointed to discover that Countrywide are paid by McVey and Murricane for their recommendations. I think this is a real compromise by Countrywide, hence only 3 stars.

Charlie · 11 December 2021

★★★★★ 1/5

Google

Countrywide is appalling. Their communication is the worst I have ever seen from a letting agency, they are disorganised and highly unprofessional. My flat and I have had ongoing problems with them from the moment we moved in. If you can please try and avoid as the stress and money is not worth it. I will be avoiding them at all costs in the future. To add the staff are also rude, implying problems with the flat are the tenants fault when in actual fact it is due to their negligence.NegativeResponsiveness, Quality, Professionalism, Value

Clara · 11 December 2021

★★★★★ 1/5

Google

DO NOT LET YOUR PROPERTY OUT WITH COUNTRYWIDE. Having moved away for 4 years, I rented my flat out via Countrywide West End Branch. It has been the worst experience. They are horrendously unprofessional and unresponsive. They allowed several tenants in my flat without my permission, they forwarded me emails from the tenant for issues that they should have dealt with as I was paying them a monthly 10% Management Fee. At every step of the way someone either messed something up or handled it completely unprofessionally. That incases any repair, issue, admin, paperwork, money exchange. I would highly recommend you let your property out elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Anna · 11 December 2021

★★★★★ 1/5

Google

Very happy with the service provided by the letting team for renting my flat. I appreciated it took little time and the fact that the team was very responsive to my queries. Unfortunately, the positive feeling above changed over time. A) Any time there was something to repair in the flat as per tenant's request, communication was rather poor with no follow-up on what reparations were made, status, etc. - and B) lots of problems to terminate the letting to put the flat on sale, with deliberate attempts to prevent contact with the tenant and delay the process. As a landlord, not happy at all of how things have been managed.

Francesco · 11 December 2021

★★★★★ 5/5

Google

Highly professional. Was in contact with Julie and Kirstin who facilitated our purchase. Constant updates about the progress of the purchase. Very happy with the experience as a first time buyer. Had been looking to purchase a home for about a year and had some rather unsavoury treatment by a couple of other agencies which left me reluctant to look into purchasing. Countrywide as whole was supportive, communicative and straight forward, ready to answer any questions I might have about the property.PositiveResponsiveness, Professionalism

DaaLing · 11 December 2021

★★★★★ 5/5

Google

Kellie was very friendly and helpful, while maintaining professionalism at all times. So far my experience with her and Countrywide has been seamless!

Antonis · 11 December 2022

★★★★★ 5/5

Google

I am a new tenant and obtained my apartment through this agency. Jamie (and everyone else I came into contact with) was very professional and efficient throughout the whole process. After the visit, the whole process was fast and I was able to get the keys to the apartment within ten days.

Davot · 14 April 2024

★★★★★ 5/5

Google

Countrywide took over letting my HMO in Glasgow. So much better than the last letting agent. It was only after they started helping me that I realised how much needed done. That said they've made it so easy and lifted a huge weight off my shoulders. Recommended 🌟 🌟 🌟 🌟 🌟 …

David · 15 March 2024