Trusted Agent profile · Glasgow City
★★★★★
220 reviews across 2 platforms
107-111 Byres Road, Glasgow, G11 5HW, Glasgow City, G11 5HW
Countrywide Scotland's office in Glasgow City, at 107-111 Byres Road, is rated 4.4 out of 5 across 220 reviews on two platforms, including 218 Google reviews rated 4.5.
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
5/5
GoogleCountrywide’s fee is on the more expensive side in my experience but they sure do get results! We were absolutely delighted working with them for our sale. The staff were friendly, flexible and attentive which made for a relatively stress free experience. Fantastic service, would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor experience and I'd be concerend if I was letting property through this agent. As a contractor I was asked by the owner of the property to assess some potential works to their property. It had been set up by the owner that the agent 'Countrywide' would meet me at the property and allow me to carry out a survey for the work invloved. On the survey date I then received a call from countrywide to say that they couldnt make it and I'd need to come into the branch to collect keys. I went into the branch and they didnt know who I was or why I was there but they didnt seem to care either. Very disorganised, poor service but worst of all no security checks were done! I was in normal clothing ( Not work uniform ) I could have been anyone, they did not ask me who I was or what I needed the keys for. They just gave out keys freely. I could have been anyone and I know that if this was my home and my family's safety that was being compromised by giving keys out unchecked and freely I'd be really concerend.
Hi Tommy, thank you for your feedback and I am sorry you feel your experience with Countrywide was not a good one. We take security checks very seriously and having checked the property notes we were aware you were coming in for the keys as the landlord had informed us, you arrived in your work branded van and identified yourself when you came into the office. There was never an appointment made to meet you at the property as that is not our procedure, contractors always collect keys from the branch. However, your ID should have still have been checked, as per company procedure, so I apologise that this wasn’t done. We have now implemented staff training to make sure this doesn’t happen again.Thank you for your review, Branch Manager
5/5
GoogleCountrywide have been fantastic in arranging an updated tenancy agreement during a particularly challenging time. Fern in particular was prompt and very clear with communicating what we needed to do and made the whole process much easier for my partner and I. Thank you so much!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleRented a flat from Countrywide (then Merchant Lettings) and can safely say that I will never be going through them again. It took 3 months to get the contract signed for the property which was mostly due to a lack of clarity at the start of the process of what was needed from us. The company is far from transparent meaning that getting anything sorted in the property means going through about 3 or 4 different subsidiary companies of Countrywide with no-one ever taking responsibility for the work being done. Just a nightmare to deal with. Avoid at all costs!
Hi Jocelyn, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
5/5
GoogleUsed their landlord services, fantastic from start to finish. Yes they earn a % and justified with the service they provide. Kellie and Jamie, professional, courtesy, helpful, going the extra mile. Understanding of your personal needs, information on tap, advice available at every step.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience with Maddie and the Countrywide team! Have been looking for a flat to rent for the past 4 months, when I finally got in touch about a place with Countrywide, Maddie led us through the whole process so smoothly. Really appreciative and grateful for all the help! Very professional and personal service. Thank you!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleToilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.
Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.
1/5
GoogleToilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.
Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.
4/5
GoogleAgents were very responsive and helpful throughout. Yasmin was a star!!
1/5
GoogleHad an absolute nightmare. Thousands of pounds lost in possessions due to mould in a flat. Despite being reported from the week we moved in, and several chase up emails, no one did anything about it until we had enough and moved out. People are so happy to be accepted for a flat but if be wary with Countrywide.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMhairi, Joanne, Freya are insurmountable in their experience, professionalism & approach, particularly notable is their communication, congeniality & presentation which speaks volumes! while providing excellent customer service, all are undeniably true assets to the company & for anyone seeking property management services, look forward to doing more business with Countrywide in near future.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter meeting Gavin at my house and deciding to sell my home with countrywide west end I was very happy with the service I received from Julie, Eilidh,and Diane who kept me updated on the sale of my house
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleI couldn't fault the service that Countrywide providing in finding a tenant for our flat - swift, organised and very helpful and pleasant staff. I would highly recommend and will use them again.
Many thanks sophie fridman for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA really responsible and fantastic agency. Luara was so helpful and she answered all my questions with patience each time.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy
5/5
GoogleFirst time using Countrywide and can't fault them in any way. From Gavin's initial visit, Jodie & Eilidh dealing with viewings and Julie looking after negotiations things were handled exceptionally well.
Thank you for your glowing 5* review Ken Baxter. Kind regards, Lucy, Customer Relations.
1/5
GoogleDO NOT SELL YOUR HOME WITH COUNTRYWIDE...... Only giving one star as unable to do zero. Admin staff were lovely but beware of Gavin when selling your home. At no time does he mention actual figures but lulls you along and tells which deal will be best for you. We actually paid over two grand more than we should. When we phoned him up he was very rude.
Dear Ms Meechan, I really am sorry to read about your experience. It would be great to discuss this in more detail, please send us an email with your contact number to review@countrywide.co.uk and we will be in touch as soon as possible. Many Thanks, Sarah
5/5
GoogleWe had a great easy time moving to our new flat with the help of Fern! Any issues were efficiently communicated and we were given time to solve several problems we encountered with the move.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie and colleagues were very helpful with our recent let via Countrywide. He seamlessly led us through the letting process, with prompt and clear replies to all queries, all the while showing friendliness and extreme professionalism.
Many thanks Heather for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTop tier service and communcation from Jamie and the rest of the team. Very happy.
Thank you for your 5* review Jesse. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
4/5
GoogleKirsten was professional, approachable and friendly.PositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time renter, blown away by the service, patience and friendliness provided to me and my co-tenant by Alex and Maddie from Countrywide. Having no clue about anything about a month ago we now have someplace to live and we couldn't have done it without them!
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service from Kirstin and mortgage advice from Robyn in a very short timescale to make sure I could get out to view, and offer on a property I really liked. Brilliant communication which is continuing now the property is under offer. Would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleCountrywide West End provided an excellent service throughout the selling process. Julie and Freya and the staff were helpful and supportive at all times and communicated with us every step of the way
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleFantastic service from Fern, Kellie and the rest of the team. They provided fast and helpful communication that made the move very smooth and easy. We’re all very happy with our new flat!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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