Trusted Agent profile · Glasgow City

Countrywide Scotland Glasgow West End Sales reviews in Glasgow City

4.4

★★★★★ Great

220 reviews across 2 platforms

107-111 Byres Road, Glasgow, G11 5HW, Glasgow City, G11 5HW

Countrywide Scotland's office in Glasgow City, at 107-111 Byres Road, is rated 4.4 out of 5 across 220 reviews on two platforms, including 218 Google reviews rated 4.5.

Google logo

4.5 / 5

218

Reviews on Google

This office

Facebook logo

1.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.

5/5

Google

I dealt with the lettings team as a new tenant and I was really impressed with the professionalism and friendliness of the team. They responded to all my questions quickly and accurately, and were especially helpful as I was moving across the country.

Ruth · 9 January 2023

Agent replied · 8 January 2025

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Very good service, willing and able to sort out any issues. A pleasure to work with.

Jacqueline · 11 September 2024

Agent replied · 10 December 2024

Many thanks for the fantastic 5* review Jacqueline. Kind regards, Lucy, Customer Relations.

5/5

Google

Louise at countrywide has been and continues to be fantastic at her job , from start of process to now she is still going over and above for me to insure that i am happy with my move , couldnt recommend her enough , thank you for all your help

Jack · 11 December 2021

Agent replied · 10 December 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Another fantastic experience letting my second property through Countrywide agency. Excellent support from Fern Conway and Kellie Nichol through the process. It is great doing business with you guys.

Mohammad · 11 December 2023

Agent replied · 10 December 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I've had the best of experiences at all times over the past few years. Dealing with Fern, Kellie, Jamei and all team are absolutely brilliant! Thank you guys

Mario · 11 December 2023

Agent replied · 10 December 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

Atrocious service. This is qualified as follows: Unhelpful; Tardy in response to queries (two weeks to respond to an email); Poor communication in general (do not return calls when requested, difficult to get hold of); Do not act upon or close out items raised in inspections; Made the check out process unnecessarily prolonged (especially with regards to the return of funds).

Dan · 13 December 2015

Agent replied · 10 December 2024

Hi Dan, I am very sorry to hear that your experience of Countrywide Scotland has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. We understand that the matter is now being looked into. The case will be investigated internally and processes will be amended to ensure the same issues do not arise again. Many thanks, Branch Manager

5/5

Google

Countrywide's Gavin Dillon and Megan McPherson are a very good team and provide excellent service. Companies they work with are top notch - marketing and solicitors are very easy to work with and knowledgeable in their areas. Highly recommended.

Maciej · 11 December 2022

Agent replied · 10 December 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I am a landlord who has been using Countrywide for a number of years now. I have recently got a new tenant into my flat and Kellie, Maddie, Freya and Alex couldn't have been anymore helpful. Thanks again

Craig · 9 January 2023

Agent replied · 8 January 2025

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Kellie and the Glasgow West End team are excellent, very supportive and considerate for both tenants and landlords. Highly recommended.

Jerwin · 14 February 2024

Agent replied · 10 December 2024

Many thanks for your marvellous 5* review and recommendation Jerwin. Best wishes, Lucy, Customer Relations.

4/5

Google

Once my property was empty, they acted quickly, got 2 parties interested in renting Freya communicated with me and kept me informed on the process. In less than a month the new tenant moved in. I was very pleased with the whole process.PositiveProfessionalism

Linda · 11 December 2021

Agent replied · 10 December 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from Mhairi and Freya and the rest of the team at Countrywide. Easily contactable and professional from start to finish and had tenants in the flat within 2 weeks. I was really pleased and impressed with their slickness. Thank you team!PositiveProfessionalism

Zoe · 11 December 2021

Agent replied · 10 December 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Amazing customer service!!!. Kellie and Jamie just made our flat search simple and enjoyable!! Thanks so much for your patience and help!!.

Diego · 11 December 2023

Agent replied · 10 December 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Many thanks to the great team at Countrywide Byres Road with helping us to sell our flat. Gavin, Julie, Megan and the rest of the staff were knowledgeable, informative and helpful.PositiveResponsiveness, Quality, Professionalism, Value

Ange · 11 December 2022

Agent replied · 10 December 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service received from CountryWide team in securing my flat. They are highly recommended for property search in Glasgow.

Osazee · 11 December 2023

Agent replied · 10 December 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Such a lovely team, Fern and Kellie being especially supportive of us as students and new renters!

Fl · 11 December 2023

Agent replied · 10 December 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

1/5

Facebook

I have reported last Friday I have no hot water. Is still not fixed, every day different story and pack of lies. I have been advised yesterday and today to contact the contractor to come back in. Is it my job to contact the contractor or Countrywide’s? This a total joke. The way I’m treated by Countrywide is absolutely disgraceful and unprofessional. Is it because I’m female of foreign? I know for a fact to get something fixed takes sometimes over the month. Shame on you guys.

Kasia · 16 May 2018

5/5

Google

I've used Countrywide (West End) to find a new tenant for a recently vacated property. Not only did they find one within a week but when illness prevented them from taking up the property they found another with a further couple of weeks. The tenant has turned out to be pleasant, reliable and good at looking after our flat. I was kept informed all throughout and a potentially stressful time was extremely well managed. I will certainly continue to use Countrywide.

Ian · 13 December 2015

5/5

Google

I found countrywide a pleasure to deal with, informed me every step of the way and always got back to me very promptly, staff are very friendly and knowledgeable, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Graeme · 11 December 2021

Agent replied · 10 December 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Currently have my property managed by the girls at Countrywide Lettings and they have been nothing short of great! I recently moved to England for work and had to move out of my current property and with a sale not looking likely I thought I would try renting for the first time. The manager in the office explained everything to me over the phone and Rachel came out to have a chat with me that reaally put me at ease from the word go. In fact the girls have taken care of everything for me and have kept me informed throughout the entire lettings process. I advertised my property with them in November and was surprised when I received a phone call from one of the girls to tell me that they had let my property in just two weeks and that a tenant was to move in before Xmas! The experience so far has been great and I would not hesitate to recommend the office to any of my friends and family. Thanks girls!!!

David · 13 December 2014

5/5

Google

I used the Kersland St office when I was moving from the East End to the West End of Glasgow. It was very close to the festive period and I had a limited time to find a flat for my new job. The staff here not only found me a wonderful, affordable, flat on Kew Terrace but they also ensured all of my paperwork was clearly defined and collected without pressure or confusion. The move in was hassle-free and they were always on hand to answer questions or provide contact with my new Landlord when I had concerns. They have been an absolutely fantastic agency to deal with and the West End staff were incredibly helpful leading up to, and ultimately with, my moving in. I have been fortunate that no problems have ever arisen in my time here so my contact with them since then has been very limited. However, in my final few weeks at Kew Terrace I know they will still be offering the same fantastic level of service. It has been a wonderful experience and when I come to rent (or buy) in the future I will certainly be looking towards this Countrywide Scotland Lettings office.

Kris · 13 December 2014

5/5

Google

Very good service, thanks for support.

Somesh · 15 March 2024

Agent replied · 10 December 2024

Somesh Kishore thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Highly recommend! I recently rent a flat and Freya helped me to arrange. She is very helpful and professional. She was very responsive to answer all my questions.PositiveResponsiveness, Quality, Professionalism

Angel · 11 December 2021

Agent replied · 10 December 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

So far, everything has been fantastic. Just waiting on the team to see if anything can be done about some pre-existing issues in the new flat, and we’ll be sorted. Phenomenal service - I do hope it continues.

Rylan · 12 December 2019

Agent replied · 10 December 2024

Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott

5/5

Google

Enquired about property in Finneston and Megan ended up sending me out to three different styles of property and we ended up buying in the harbour. Would recommend Countrywide West End to anyone nothing was ever a problem.

Martin · 12 December 2019

Agent replied · 10 December 2024

Thank you Martin. I will make sure the local team are aware of your recommendation. Best wishes in your new home, kind regards, Mark

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Countrywide Scotland's Google reviews

Questions about Countrywide Scotland Glasgow West End Sales

How many reviews does Countrywide Scotland Glasgow West End Sales have?

Countrywide Scotland's Glasgow City office has 220 reviews across two platforms: 218 on Google, 2 on Facebook (across the whole business).

What is Countrywide Scotland Glasgow West End Sales's rating?

Countrywide Scotland Glasgow West End Sales is rated 4.4 out of 5 across all 220 reviews, and 4.5 out of 5 on Google from 218 reviews.

Where is Countrywide Scotland's Glasgow City office?

Countrywide Scotland Glasgow West End Sales, 107-111 Byres Road, Glasgow, G11 5HW, Glasgow City, G11 5HW.

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