Countrywide Scotland Glasgow West End Sales reviews in Glasgow City

★★★★★ 5/5

Google

Countrywide West End has managed my rental property for many years and they are always great to work with when remarketing between tenancies - once again, this was the case recently. Their knowledge of the West End lettings market is always right up to date so the advice provided, whether on the anticipated level of rent or what needs done to the property before getting it back on the market, is always spot on. Thank you therefore to Kellie, Jamie and all at Countrywide West End.

Angus · 15 March 2024

★★★★★ 5/5

Google

With due respect to the 1* ratings below, some of these were probably written in a bygone age. I've been most satisfied with the services provided by Gareth, Joanne and team ever since I sought them out in 2016. They are quick to communicate, professional and helpful at all moments: priceless for someone like me who doesn't reside locally. 5 stars.

Nadim · 11 December 2020

★★★★★ 5/5

Google

They made the whole process seamless and flexible, they were very helpful in securing the apartment and nice as well. Everything is up to standard and I did not regret getting the apartment through them.

Mojisola · 11 December 2023

★★★★★ 5/5

Google

Excellent service from Kellie and the team in launching our rental flat and finding a tenant. Friendly, timely and professional service. Having secured the tenant, we look forward to our full management service with Countrywide.

Ivona · 11 December 2023

★★★★★ 5/5

Google

Kellie, James and Yasmin were exemplary! Thoroughly professional, super helpful and very efficient. I listed my property on Friday night, and by Monday morning it was rented. The whole process couldn't have gone any smoother, thank you all!

Andrew · 9 March 2025

★★★★★ 1/5

Google

Rented a property through Countrywide West End for over two years and have never experienced such unprofessional and condescending communication from any company, avoid this branch like the plague. To give them a single star is ludicrous, also don't be fooled by the 5 star reviews, they ask you for the review when you first move in and things are on good terms, they get a bonus for the reviews each year. Before we moved in, the letting agent giving the viewing warned us the property wasn't in great condition, including mould issues, and advised us to “keep the windows open year-round”, ridiculous advice in Scotland. We were told that stained, mouldy walls and pencil-marked paintwork would be repainted as soon as possible. That never happened. Throughout the tenancy, we replaced a rusted, mould-ridden microwave, upgraded broken furniture (with permission), and returned the flat in better condition than we found it, yet no grace was given. Our letting agent changed almost every other month, making it near impossible to get consistent communication. During inspections we repeatedly reported the same issues, which were constantly ignored. Despite this, the West End office tried to deduct over £700 from our deposit, including a charge for a cleaning that supposedly took place before we even moved in and another day's rent as we had been delayed due to a literal national storm (Storm Eowyn), we phoned them up and had been told it would be no issue, then 10 minutes later received another call to be told that instead they would charge us. We informed them immediately and returned the keys the very next morning. No flexibility, no understanding. Thankfully, the deposit protection scheme saw through their inflated claims and reduced the charges significantly, confirming that much of what was demanded was unjustified. If you're unfortunate enough to rent through this office, be prepared: they’ll treat you politely when signing the lease, but the moment you try to leave, expect stonewalling, delays, and aggressive attempts to maximise deductions. Our deposit dispute took nearly four months. Document everything, take photos, and follow up constantly, otherwise, nothing gets done. If you're a landlord, perhaps you'll be pleased, they know how to extract maximum value from even mould-ridden flats. But if you're a renter, do yourself a favour and go absolutely anywhere else.

Paddy · 21 May 2025

★★★★★ 5/5

Google

I’m now a happy tenant and wanted to say thank you CountryWide team. Especially Fern Conway who made the process easy and clear for me. I appreciate all your help. Highly recommend!

Daria · 11 December 2023

★★★★★ 5/5

Google

We were exceptionally pleased to work with Jamie S. throughout the letting process. Jamie shone with his level of detailed knowledge, courteousness, and frequent communication. Most impressive was Jamie’s wide-reaching and transparent knowledge-sharing of the ins and outs of each phase of the rental process, and we came away feeling treated with utmost respect and with honesty. I would recommend that anyone, whether an experienced renter or becoming a first-time tenant seek out Jamie with Countrywide North in Glasgow’s West End, as he was an absolute pleasure to work with and will pull out all the stops to ensure you are kept informed at every step. Our highest regards, LH & WR

Laurel · 11 December 2023

★★★★★ 5/5

Google

Myself and my husband have been dealing with countrywide estate agents in Byres Rd since April of this year in regards to a rented property. We have been dealing with Jamie Sidebottom for all of this time. He has been exemplary in his professional and helpful manner. Nothing is too much trouble and he carries out his duties calmly and politely . We had a recent issue regarding the address and Jamie came to our rescue sorting it all out in his usual calm professional way. He is a great asset to the business.

Frances · 11 December 2023

★★★★★ 5/5

Google

We were very pleased with the service received the process of viewing applying and starting the tenancy was handled Very smooth and quick Thanks to Jamie.

Rosina · 14 April 2024

★★★★★ 5/5

Google

Moved in this month, Yasmin was ace in her work as an agent. Top quality customer service, responsive to emails, keep it up all good.

David · 14 April 2024

★★★★★ 5/5

Google

Having rented properties with various letting agents over the past few years, Countrywide have by far been the best. Jamie and Kellie's communication throughout the whole renting process has been amazing. They went above and beyond in getting everything sorted for me to move in on the day of my choosing. I was always kept in the loop and received responses quickly. Thank you for making the move so much easier!

Olivia · 14 May 2024

★★★★★ 5/5

Google

Overall very happy with the service I received from countrywide west end during the sale of my property. Many thanks to Freya for her professional and friendly attitude through out.

Keith · 11 December 2023

★★★★★ 5/5

Google

As a landlord, Jamie & Yasmin were excellent and made the whole process of finding a good tenant seamless.

Sam · 13 July 2024

★★★★★ 5/5

Google

Using Countrywide for the first time to let one of our properties. The whole team have been brilliant, especially Freya and Joanne!! Far cry from some other agents I have to say and would thoroughly recommend them based on our experience so far....friendly and professional service...thank you!!PositiveResponsiveness, Quality, Professionalism

Stef · 11 December 2021

★★★★★ 5/5

Google

So quick and efficient! Kellie and Fern were so helpful they got us sorted out with a flat within a week after looking for months ! Thank you

Hanne · 11 December 2023

★★★★★ 3/5

Google

Key points from a recent purchase listed with Countrywide Westend from a buyer's perspective. International buyers beware. In my particular scenario I was a cash buyer however my funds were primarily in USD which I would convert to GBP upon determining an exact price of purchase. I was attracted to two properties listed by Countrywide, the first I believe was listed in 2019. I sought to make an offer below the listing price as (imo) the property required renovations before it was move in ready. The valuation presented to me in October 2020 was dated April 2019 and there appeared to be little maintenance of the property since the valuation. Negotiations were not entertained and there was disdain cast upon my funding. I left this interaction quite displeased and to-date the listing is still not-sold. To my dismay I discovered another property which met my needs criteria as a new listing under Countrywide. I faced a dilemma as the listing met my needs but I would have to interact with Countrywide again. I opted to prioritize need over emotion and requested a viewing of the property. After the viewing I presented my interest to the seller and asked his permission to enter into negotiations directly. After several counter-offers we were able to settle a price, he was paid in less than 3 weeks after the viewing and of course all legal requirements were adhered to. The seller was quite supportive and we maintain good relations after the sale. Countrywide acted only as a middle person through the entire process. I'll start with the good points, Countrywide has developed a good reputation within the region and through that they have an attractive range of listings. They were quick to book viewings and were quite keen to follow-up on same. Email responses weren't always accurate but all were responded to albeit with a few days lag. On the negative and in my humble opinion, they are more geared towards routine processing i.e. towards local (UK) buyers and don't wish to invest anytime to aid persons who might not be familiar with the specific Scottish system. I received much more pleasant and knowledgeable responses from other agents. The Scottish system is a bit different from the British system for which I am more familiar. To potential sellers please bare my feedback in mind, you might be limiting your potential buyer pool by trusting your listing with Countrywide. This limitation in my opinion is not out of due-diligence and your protection but due to a lack of effort on their part. Perhaps my expectations were marred by other agents or perhaps business is very good for Countrywide and there is a more financial reward to pick fruit from low-hanging branches. The matter is done and I hope this helps another buyer in some way. C'est la vie

Willie · 11 December 2021

★★★★★ 5/5

Google

Fantastic service by Maddie and the west end team. Maddie was extremely friendly and helpful right from the start and has been extremely responsive as we embark on our first rental in Glasgow. Thank you Maddie, Alex and Kellie.

Janet · 11 December 2022

★★★★★ 5/5

Google

Thank you Kellie, Yasmin and Jamie for your support. Such a great team!

Aishat · 12 August 2024

★★★★★ 5/5

Google

Fantastic service provided by the Countrywide West End branch. Jamie and Kellie worked tirelessly to relet the property. They undertook the process in a thorough and professional manner, whilst being friendly and considerate to the requirements of all parties. I would recommend their services and look forward to working with them again in the future.

A · 10 November 2024

★★★★★ 5/5

Google

I am very happy with the quick and friendly response provide by Yasmin and the team

Yuet · 13 June 2024

★★★★★ 5/5

Google

Countrywide have been absolutely excellent at helping my partner and I move into our first flat together. From start to finish communication was excellent and efficient with everything happening so seamlessly and on time. Since moving in communication has also been outstanding and they have been so helpful with the whole process. We really appreciated it and couldn't recommend them highly enough.

Roisin · 8 September 2025

★★★★★ 5/5

Google

A first class friendly service. From the initial meeting with Gavin to my dealings with Bobby and his team the whole process and communication has been faultless. Regular updates were very helpful (both phone calls and detailed emails of viewings). I would certainly recommend Countrywide West End. Kenneth I MacKenzie

Kenneth · 11 December 2020

★★★★★ 5/5

Google

Fern was so helpful in my letting process through Countrywide. So grateful for all her assistance and making the process so easy for me.

Izzie · 11 December 2023