Countrywide Scotland Glasgow West End Sales reviews in Glasgow City

★★★★★ 5/5

Google

Fern & Kellie were professional, efficient, very helpful & responsive, and made what's always a stressful process so much easier & quick c/w any number of other letting agencies. A pleasant & unexpected relief. Our thanks to them. Would very much recommend them over the other agencies in West End, all of whom I'd avoid like the plague, going on past experiences!

Emma · 11 December 2023

★★★★★ 5/5

Google

Really great team who helped me rent out my flat in Glasgow. There was lots of last minute things to sort and the countrywide team were very responsive and made sure everything was ready for the tenants. They were very straightforward ti deal with and always friendly/helpful. Would recommend to anyone looking to rent out their property in the area.

Euan · 2 June 2025

★★★★★ 5/5

Google

Have recently dealt with Louise who helped us secure our ideal home. Louise responded quickly and professionally and answered all our questions in a timely manner. She was extremely helpful and attentive to our needs throughout the process. I've dealt with a few other agencies and was left feeling let down by them all, so it was a tremendous relief when I contacted Louise and the whole process appeared to be effortless. I would highly recommend dealing with Louise. She sets the standard that others aspire to.PositiveResponsiveness, Quality, Professionalism, Value

Francine · 11 December 2021

★★★★★ 5/5

Google

Julie Wengenroth at the Byres Rd branch of Countrywide helped us keep in touch with our sellers at a property marketed by her branch. By keeping the lines of communication open, she proved to be an invaluable help in getting our purchase over the line. Throughout the whole process, she remained professional, friendly and very obliging. From hearing that our bid had been accepted by our sellers, to the handover of keys, Julie was an integral part of the process.PositiveResponsiveness, Professionalism

A · 11 December 2021

★★★★★ 5/5

Google

Since the very start of my relationship with Countrywide I have to say I was totally impressed with Louise Penman at the Glasgow office. She was punctual at the viewing of property, extremely informative and was a very upbeat positive person. Louise was extremly quick in ironing out any wrinkles in communication (saving my family from waiting extra days for our much anticipated move in day) making sure that my family (her clients) were fully aware of every step in the letting process. Absolutly top service from Louise and I do hope Countryside is well aware of the quality and professionalism she brings to her firm.PositiveResponsiveness, Quality, Professionalism, Value

Edward · 11 December 2021

★★★★★ 5/5

Google

Countrywide have managed my rental property for a number of years now. I decided to refurbish the property last year and received great advice from Mhairi who was able to support me with suggestions on the level of work required and the recommendation of a contractor to complete the work. Arrangements were made by Countrywide directly with the contractor for him to start work with funds held until works were complete and approved. Once the property was ready to go back on the market, a new tenant was found within the day! Recently, my tenants experienced an issue with flooding caused by a leak in the flat above. Countrywide were able to facilitate discussions with my tenant, the upstairs tenant and landlord along with the building factors and insurers. Scott was extremely helpful, keeping both myself and the tenant informed at regular intervals. He took ownership of the issue and resolved it, leaving the tenant satisfied - this is where you really see the value of an experienced professional letting agent. Thanks again to Scott, Mhairi, Erin and the Countrywide team.PositiveResponsiveness, Quality, Professionalism

Neil · 11 December 2021

★★★★★ 5/5

Google

We were selling our property and had several estate agents out in a short period of time. Gavin from countrywide was the last one of the day and we were going to make a quick phone call to cancel. Simply could not be happier that we didn't make that call. Gavin was honest, professional and particularly pleasant to deal with. He gave us an idea of what to expect and in what kind of time frame the current market was moving. We were then passed to Kirstin, Megan and Julie in the office who kept us constantly up to date and in the loop with viewings and interest and feedback. We couldn't recommend the team at Countrywide highly enough as it was simply a case of handing over a set of keys and the property was taken off our hands and sold quicker than what we had anticipated. Stress and hassle free and a pleasure to deal with, thank you guys.PositiveResponsiveness, Quality, Professionalism, Value

Craig · 11 December 2021

★★★★★ 5/5

Google

I can't speak highly enough about the service I received from the byres road branch in the recent sale of my flat. From my very first interaction with Paul who came out to value the property and was one of the nicest and most reassuringly positive people you'd ever meet, through to all the staff in the branch and especially Megan, who basically led me by the hand through the whole experience, keeping me informed of every single aspect of the process along the way. I'd definitely use countrywide again and can't recommend them highly enough.PositiveResponsiveness, Professionalism

Desmond · 11 December 2021

★★★★★ 5/5

Google

After engaging with another Estate Agents in the West End of Glasgow and being incredibly disappointed, I was thoroughly impressed with the service from Countrywide. My property went on the market in November 2020 and was sold by January 2021. As the sale occurred during the global pandemic, it was key that Countrywide support me on visits, as I was unable to visit the property. Julie, Gavin, Kirstin and the team were fabulous at continuous support and keeping me in the loop on everything. I would highly recommend Countrywide!

Alexander · 11 December 2021

★★★★★ 5/5

Google

I found Countrywide on Byres Road were excellent. My property sold very quickly and the girls in the office were very professional and efficient for the viewing times and letting me know what was happening at all stages. Gavin was fantastic at taking pictures of my flat and put everything together in a matter of days, the schedule looked great and the advice he gave me on selling made the process very smooth. I would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value

Christine · 11 December 2021

★★★★★ 5/5

Google

Jamie has been a delight to work with, turning what is a major change for me, personally, into a smooth process so far. He is quick to answer any questions, always cheerful, and has been a great introduction to Glasgow for me. Thanks Jamie. I look forward to dealing with the rest of the team after I move in.

Deborah · 11 December 2023

★★★★★ 5/5

Google

Countrywide did an amazing job with the marketing and sale of my property in Glasgow. The property got lots of viewings which they arranged and kept me updated on. Their communication with me and their advice was excellent throughout the process. A top class service and a result with the property which far exceeded my expectations when I took it to market.

Steven · 8 September 2025

★★★★★ 5/5

Google

Aiden & Jamie were fantastic to us when we were looking for a flat to rent throughout the process. They guided us from the initial viewing to move-in day in just three weeks, and were so helpful. The flat had an issue with a utility license on move-in day which they sorted straight away - class service!

Gwion · 5 May 2025

★★★★★ 5/5

Google

Jamie went above and beyond to accommodate a viewing for us. We were kept up to date through out the process and Jamie's communication was really good. Any questions we had were answered. We would highly recommend Countryside's services and appreciate the work that Jamie has put in.

Florence · 14 May 2024

★★★★★ 5/5

Google

Despite trying to move at short notice during a period of huge competition for rental properties, we found Countrywide were wonderful to work with. Maddie was extremely positive, helpful and prompt with all correspondence, and we felt well looked after once we were in contact with her. It’s nice that the personal touch still exists. We would highly recommend Maddie and Countrywide if looking to rent in Glasgow!

Brian · 11 December 2022

★★★★★ 5/5

Google

I would highly recommend this company to anyone selling a property they were so professional. Their agent Gavin Dillon was extremely helpful in advising me how to make the property look it's best for the photographs and video. The girls in the office were great at keeping me up to date with all the interest in the property and all the legal paper work. The property sold within two weeks start to finish. Thanks again.

Isabella · 11 December 2021

★★★★★ 5/5

Google

Sold our flat in less than 2 weeks. Bobby, Kirsten and Megan kept me updated daily on viewings and provided me with feedback. Kept me reassured at all times. They really took the hassle away. Exceptional service. Their mortgage broker Alan was amazing too. Explained everything, talked us through our options and kept us reassured at all times. Absolutely brilliant set up. And our flat sold for way more than the home report!! If I could leave 10 stars I would!

Helen · 11 December 2020

★★★★★ 5/5

Google

Had the pleasure of working with Jamie to secure my new home. The process was all very smooth and Jamie was very efficient with getting information across in both email and phone calls. Highly recommend! :)

K · 11 October 2024

★★★★★ 5/5

Google

My experience with with the sales and letting agents in the west end branch has been amazing thus far. Kellie and the team she works alongside have been very supportive In the process of my 1st experience of letting my property and always made sure I had the appropriate documents to make the process as seamless as possible with correspondence being very prompt and impactful.

ANDREW · 11 December 2022

★★★★★ 5/5

Google

Jamie and his team were excellent. I was just amazed by their dedication, commitment and help throughout my entire rental process. Jamie is just professional! very swift to respond to every query and super helpful. Countrywide made my rental experience less tiring. Had a wonderful experience with them and will highly recommend.

Pamela · 11 December 2023

★★★★★ 1/5

Google

Avoid selling with Countrywide Glasgow - West End Sales if you want to be sure you will sell for the highest available offer. Here was my experience with them. I am currently a first time buyer. The number one priority for me is that the property is in a good school catchment area and that any other schools in the area are also good. That way when my son starts school next year he will have the best chance of attending a good school. This has proven to be quite difficult, it does seem after all of the research I have put into Glasgow primary schools that it is rare that 2 or more good schools are next to each other. Anyway eventually I found a property online on Raeberry Street, North Kelvinside that met my requirements. The problem was I work 50 hours a week and live in Edinburgh so getting to Glasgow for a viewing was taking me a few days. I did have a viewing booked that I had to cancel. I called Countrywide to cancel but informed them that I am very interested in the property, but I didn't want to make an offer until I had a viewing. So I asked them to make a note of interest for me and to call me if any other offers are going to be made. They said this was no problem and they would put me down as a verbal note of interest. They confirmed that they would contact me if any other offers or notes of interest were made so I would have the opportunity to bid too before it sold. A few days later i went online to look at the property, I was confused and disappointed to see that it was "sold subject to contract". I called up to find out what was going on and why I hadn't been contacted before it was sold. The explanation I got was that because it was a verbal note of interest they did not contact me because it has to be an official note of interest made through a solicitor. This would have been very useful information if they had informed me before the property had been sold and when I had previously called. I then asked what the purpose was of a verbal note of interest if contact is only made on an official note of interest. The reply I got basically said a verbal note of interest is pointless. If I had been told this when I originally called about my note of interest I would have made an official note of interest through my solicitor. What they told me though when I originally called was completely contradictory to this. I also have reason to believe that this property sold for under the market value. I was willing to pay the market value so it seems that countywide failed to get the seller the money that they should have got them. Considering the huge amount of money that an agent receives when a property sells, this level of incompetence is not acceptable. I missed out on the opportunity they should have given me to make an offer, and the seller lost money. For the record I do want to say that the person that answered the phone James Robertson was very professional and apologetic. Regardless though I am very unhappy with this company. They sell a lot of properties so as a buyer it is difficult to avoid them. But if you are a seller I would recommend finding a different agent to sell with. You will be paying them a lot of money so make sure you choose an agent that will do what you pay them to do.

Iain · 10 January 2020

★★★★★ 5/5

Google

Really good experience with Countrywide on the recent sale of my 2 bed flat. From meeting Gavin when he came to discuss the sale it was clear he was very professional and knowledgeable in his field. Once the process was started Bobby and his team (Megan and James) were fantastic. Calling every day to arrange viewings as well as to provide feedback on prior viewings and where the process was at as well as giving regular updates and advice on what happens next. As a first time seller these guys made it an easy seamless process, kept me informed and advised throughout and removed my concerns that selling a house was an extremely stressful thing to do. These guys made sure it wasn't! Flat sold over home report in less than 2 weeks with 4 offers on the table. Thanks again guys, James.

James · 12 December 2019

★★★★★ 5/5

Google

As first time landlords, they explained the process so well and answered all of our queries. Yasmin was great and always replied quickly. Professional and friendly - would recommend.

Lynsey · 12 December 2024

★★★★★ 5/5

Google

My experience with Countrywide west end has been nothing short of exceptional. I rented a property and from the initial inquiry to the final signing of the lease, Jamie demonstrated professionalism, efficiency and genuine care. I was particularly impressed by the promptness of their response to my inquiries and the transparency throughout the entire process. I would highly recommend it to anyone in search of reliable letting agents. Thank you Jamie once again for your outstanding service.

Phanidhar · 15 March 2024