Countrywide Scotland Glasgow Sales reviews in Glasgow City

★★★★★ 1/5

Google

Pathetic customer service. Im sure everyone must be delighted the way they respond and show interest while renting out the property. It is going to be hell to deal with them once you vacate the property. very stratagical in getting your deposit back for nothing. Also, ensure you take pics of the property before moving in. ensure you end an email with a detailed report about the property. so that it will help during the end of the tenancy. DO NOT RECOMMEND !

Preetam · 27 October 2017

★★★★★ 1/5

Google

Extremely rude and unhelpful staff. Patronizing & condescending. The concept of customer service is obviously completely alien to the people they employ to work there. - Was told that my apartment came with a parking space, then when signing contract was told it didn't. - They sent my dad, a 70 year old man, on a wild goose chase up to their bank's headoffice to pay deposit, after my dad asked several times "Are you sure I have to go to the bank's head office?" then was told he was in the wrong place. So he had to walk 2 miles for nothing. No apology though. - Extremely slow to take care of any faults in the apartment. Now last month of my tenancy, viewings have been happening on a daily basis with 2 hours notice. - Staff extremely condescending and after having my privacy invaded for the umpteenth time I asked to make viewings once a week on a sunday, and was just told on the phone "From living in your apartment for six months YOU'RE WELL AWARE we're not open on Sunday, so stop being difficult" - How am I supposed to know when they're open??? You think I've got nothing else to do other than memorizing what days/ times Countrywide are open!?!??!? Staff's tone was extremely patronizing, which ultimately lead to me writing this review. 0/10 - Would definitely not recommend.

Clear · 27 October 2016

★★★★★ 5/5

Google

Excellent service received recently from the Countrywide City Centre branch. As a first time landlord, and with a move overseas on the cards, I was apprehensive to go through the process of getting my flat rented out. All of the staff were helpful and super professional. The photos were taken in a timely manner and looked great. Best of all, within 1 week of listing my flat they had a tenant moved in!

Nikki · 26 October 2020

★★★★★ 5/5

Google

Used Danielle and Rachel to sell my flat. Girls were really helpful, professional and did everything they could to help.PositiveProfessionalism

Johneil · 26 October 2021

★★★★★ 5/5

Google

Great experience renting our first flat from Countrywide. Lucy and Ashton made the whole process really easy for us.PositiveResponsiveness, Professionalism

James · 26 October 2021

★★★★★ 1/5

Google

I began renting a flat with Merchant Lettings who were subsequently bought over by Countrywide. Quite simply, avoid this company completely. Their staff are unhelpful and extremely rude. The way I was spoken to on the phone was ridiculous, particularly by the staff at the Springfield Court office. The only time we heard from them was when they wanted more money from us. They tried to increase our rent with no justification after a year. When we confronted them about it and asked them to present a case for the increase, they backed down. Our flat was burgled and they offered little help or assistance. One particular member of staff must have been deputised by Strathclyde Police as she spent more time on the phone questioning me about how the burglars had got in rather than helping with the aftermath. Also, I had to fight with them to get an additional lock put on the door. They way the handled the check out was very unprofessional to say the least and we were charged 60 pounds for cleaning the flat back to a higher standard than we received it. My advice if you have to deal with them is to be as meticulous and picky with the inventory as possible because they look for anything to charge for at check out. The landlord of the flat we had was in the process of moving all 6 of his properties away from Countrywide at the time of us moving due to the poor service. I will never deal with this mob again. Derek Glasgow

Del · 28 October 2014

★★★★★ 1/5

Google

Absolute shambles avoid buying anything from this shambolic organisation

David · 9 July 2025

★★★★★ 1/5

Google

By far the worst letting agency I have ever encountered. I was a tenant of Merchant Lettings who Countrywide have now absorbed. They got my rent mixed up with another tenants of the same name and hounded me for months for rent that I'd already paid. It didn't stop until I sent in bank statements proving the money had left my account in to theirs. AND THAT'S NOT THE WORST..... I have severe allergies and asthma and when the kitchen ceiling collapsed, I thanked God I was renting and that it was someone else's responsibility to deal with. HOWEVER....... The following occurred: 1. It took over a month before any work started at all! 2. When it did, it was causing mess and disruption to the entire flat (even though i'd called, advised of my allergies and asked that all the other room doors be closed and taped shup to prevent filth spreading.) 3. The mess was horrific and no one came to clean it up - it was all left to me. I mean what's the point of renting if you are still left with all the hassle? I had to end up paying for a professional cleaning company that specialise in this type of clean up at the cost of £200, which they refused to reimburse. The owner of the flat was annoyed too, as she had asked them to be respectful 4. The previous tenant at my flat left owing money to utilities firms. I showed them my lease proving that i was not in the flat at the time, but the company has requested that the branch manager at Countrywide write a letter also confirming my date of entry. A simple task you'd think? Well no - she has refused and said it's nothing to do with her. At present, I have just sent off a complaint letter to the property services ombudsman - I am hoping they will give them a boot up the behind! As a result, my partner and I .are moving out of the flat we love as soon as we are able, just to get away from Countrywide. They are a nightmare

Onevodkamartini · 28 October 2013

★★★★★ 5/5

Google

Countrywide Scotland provides exceptional service, guiding clients with expertise and dedication to finding their perfect home. Their professionalism and attention to detail make them a top choice for anyone seeking a seamless home buying experience

Mariafrancesca · 28 May 2024

★★★★★ 5/5

Google

Our contact at Countrywide was Lauren Hyndman. She was the agent we were assigned to in our buying a flat in Glasgow. In every respect she was a pleasure to deal with: professional, responsive and helpful. We were kept informed of progress and all parts of the process were handled competently and smoothly. Well done, Lauren, you made our experience a happy one.PositiveResponsiveness, Professionalism

Chris · 26 October 2021

★★★★★ 5/5

Google

Fabulous service from Ami & Fiona whilst letting my flat with them, it was like dealing with a family friend, nothing was ever a bother with all the calls I made to them with my many questions. 100000% happy with the service, thank you.

Gillian · 26 October 2023

★★★★★ 5/5

Google

So far, my experience with countrywide has been positive - hannah especially has been a huge help in answering all my questions and accommodating my needs!

Tabitha · 25 September 2024

★★★★★ 1/5

Google

If your a landlord use anther agent. Happily took the monthly management fee.. and allowed the tenant to trash my flat. Utterly derelict in their duties. Cannot fully articulate how much of my time was wasted dealing with the aftermath of their incompetence.

Big · 26 October 2023

★★★★★ 5/5

Google

I'm a longstanding Countrywide client and found their services very professional. All the people in the Glasgow Office, Residential Lettings (Merchant City), are very cooperative. They have speedily arranged to find suitable tenants, prepared a tenancy agreement, and facilitated the tenants' move into the property. I thank them very much for their time and effort.

Dimitris · 26 October 2022

★★★★★ 5/5

Google

I'm a landlord renting through Countrywide, my tenants unexpectedly gave notice in December 2023. 5 stars to Hannah for arranging a tenant to move in early January, not an easy task in the holiday period! Well done Hannah!

Geo · 29 January 2024

★★★★★ 5/5

Google

Charlotte has been so wonderful with my move, very responsive and helpful!PositiveResponsiveness, Professionalism

Megan · 26 October 2021

★★★★★ 5/5

Google

I had a great experience with Countrywide. The staff is very kind and helpful, the communication with them was easy throughout the whole process (they always answered my questions very quickly; Yvonne, in particular, is an outstanding negotiator) and they did the best to ensure that the process would run smoothly. I highly recommend them to anyone and would definitely use their services again.

Cynthia · 26 October 2020

★★★★★ 5/5

Google

We recently used Countrywide to find a tenant for our house and they were very helpful and efficient. The staff was friendly and supportive, and we had the house rented very fast. We are happy to recommend their services.

Narister · 26 October 2023

★★★★★ 5/5

Google

A very quick turnover following the tenant vacting and a new tenant signing up. Ami at Countrywide kept me informed of progress on a timely basis, she ensured all was in place with no surprises. Couldn't fault the service

Brian · 26 October 2023

★★★★★ 5/5

Google

Excellent service throughout the sales process. I was kept informed at every stage when viewings were scheduled. Very happy indeed.

Doug · 11 October 2024

★★★★★ 4/5

Google

I have always had a good professional service from Candlesriggs Branch Glasgow. I have rented out my property for a few years now and they have always been attentive to the tenants needs and the Landlords needs. One time we had a very difficult tenant and they managed the tenant extremely well which i was grateful for. i will always use them for future leasing.

Lyndsay · 27 October 2019

★★★★★ 5/5

Google

The team at Countrywide (Merchant City) were excellent when dealing with the sale of my property recently. They were very professional yet friendly & approachable to deal with, and very thorough also, explaining the whole process step by step, answering any and all of my questions. I am very pleased with the service I have received from them and would highly recommend the team to others.

Jo · 27 October 2018

★★★★★ 4/5

Google

Hannah has secured us a new tenant very quickly. A straight forward process, and her hard work is much appreciated.

Morven · 26 August 2024

★★★★★ 5/5

Google

We recently sold our flat through Countrywide. The sales team were very helpful, efficient and kept us fully informed during every step of the process. The went above and beyond to ensure that the sale went through as quickly and cleanly as possible. I would definately recommend the Candleriggs Sales team to anyone looking to sell property within the Merchant City area.

Calum · 27 October 2018