Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookWould not recommend at all. Have been left on a Friday night with a property that I cannot sleep in. I reported first thing today that the smoke alarm was constantly going off and would not turn off. Chased the repair after lunchtime, it had not even been looked at. I chased this 3/4 times before 5pm. I got promised calls back, never happened. I got an email to advise that an electrician would be in touch, I called the electrician and he never received a works order. I asked for an emergency electrician, I was refused. Said I would just need to wait until Monday. The staff member didn’t seem interested at all in helping me.
I asked to speak to a manager, I was refused. This is not the first issue with countrywide and I am very dissatisfied with their service.
Ian · 2 August 2019
★★★★★ 5/5
GoogleGreat support from Ami Mailley @ Countrywide. She secured a tenant for my flat very quickly, was so responsive and efficient with all the documentation and was really easy to interact with.
ROBERT · 26 October 2022
Agent replied · 25 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePosted on behalf of our client.....
"I sold my modern property in the New Gorbals area through Countrywide Merchant City and I was delighted with their friendly but professional service !
We got a couple of proposals from estate agents however Paul Manson stood out , he was professional , understanding , down to earth and ‘ got the flat ‘ as well as really knowing the local market place and felt confident dealing with him .
Once our property was on the market , Yvonne our contact was fantastic ! Great service , phoned when she said she would phone , kept us updated daily , listened with empathy when I had concerns and overall a friendly , positive person !
I would not hesitate to using the services of Countrywide Merchant City again
Best wishes
Caroline O’Donnell"
Paul · 27 October 2018
★★★★★ 5/5
GoogleExtremely professional and friendly staff.
I contacted Countrywide to query about having my house valuated. I was specifically dealing with Craig. He answered all my questions and had my query concluded within a few days! ☺️
Victoria · 14 January 2022
Agent replied · 13 January 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 2/5
GoogleTook forever to get my lease application sorted. I found at times they were completely unprofessional in not returning calls, pretending to be on lunch break at 10am, and the quite common "oh our computer system is down, so call back later" which seems to happen throughout the day.
Alice · 28 October 2014
Agent replied · 25 October 2024
We are sorry to hear that you have had a bad experience with Countrywide North City Living. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01412926262 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
★★★★★ 1/5
GoogleCompany in serious financial dilemma and would use all kind of subterfuge to squeeze money from clients. Pretty incompetent. Had my flat for 8 months without a buyer. Moved agency and flat sold within two days with more than expected return.
Ray · 26 October 2020
Agent replied · 25 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
★★★★★ 4/5
GoogleVery pleased with the service provided by Countrywide Scotland so far. As new landlords we have found them very helpful in guiding us through the process and very quick at getting the property ready for renting and finding us a tenant.
Julia · 26 October 2020
Agent replied · 25 October 2024
Thank you for your lovely comments. I have passed your feedback to everyone involved at the Countrywide Scotland branch. Many thanks, Lucy.
★★★★★ 5/5
GoogleHannah has a great manner and is very professional indeed, a credit to the team!
Ross · 9 April 2025
★★★★★ 1/5
GoogleNothing positive to say
Natalia · 28 May 2024
Agent replied · 24 December 2024
Hello Natalia Palimetaki, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a very good experience with Countrywide for my house hunt as a tenant. I would highly recommend them for any housing needs
Bipul · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI have used Countrywide Candleriggs for several years and have always received prompt, courteous and efficient service from them. I trust them to keep me informed in a timely fashion and ensure the tenants are happy. Highly recommended.
Trevor · 27 October 2019
Agent replied · 25 October 2024
Many thanks Trevor for your glowing 5* review of the service you have received for several years, from our dedicated team at Countrywide Candleriggs. Delighted the team keep you informed and have built a trusting relationship with you. Best wishes, Tracey.
★★★★★ 5/5
GoogleMuch appreciation to Lois at Countrywide Letting agents - Glasgow City office - for her excellent re-letting service given to Landlord client and incoming tenant - May 2024.
Dickie2 · 27 June 2024
★★★★★ 1/5
GoogleComplete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!
Calum · 15 January 2017
Agent replied · 13 January 2025
I’m very sorry to hear that you have had a bad experience with Countrywide North. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would invite you to contact me to discuss your concerns. Please contact myself on 0141 292 6266 and I will deal with your problem personally.
★★★★★ 1/5
Google1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!
Dr · 27 October 2016
Agent replied · 25 October 2024
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks
★★★★★ 5/5
GoogleBought and sold my flat through Countrywide Merchant City, and they were brilliant both times. I can't recommend them high enough.
Colin · 26 October 2021
Agent replied · 25 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst property I have ever lived in. Also victim of deposit fraud as many among others. Choose another letting agency in Glasgow do not be a fool!
Guy · 27 October 2019
Agent replied · 25 October 2024
Hi Guy
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us with the property details to customercare@countrywide.co.uk
Kind Regards, Jake
★★★★★ 5/5
GoogleGreat experience and very helpful and smooth process would definitely recommendPositiveProfessionalism
ScottyVlog · 26 October 2022
Agent replied · 25 October 2024
Thanks for this fab 5* review Scotty :) - Graham, Customer Relations
★★★★★ 1/5
GoogleThe level of incompetence, ignorance, indifference and lack of professionalism is impressive. Never again (very frustrated and without the energy to fight my cause with them).
Costis · 27 October 2018
Agent replied · 25 October 2024
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch.
Kind regards, Chris
★★★★★ 5/5
GoogleGreat service from Lauren, Danielle and Rachel. Regular updates, good communication and would use again.PositiveQuality, Professionalism
Scott · 26 October 2021
Agent replied · 25 October 2024
Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service we received from Countrywide was first class. Everyone was very proactive in selling our property. They were very professional and regularly updated us.
Neil · 27 October 2018
Agent replied · 25 October 2024
Thank you Neil for recognising the high quality and professional service our Countrywide Scotland team in Glasgow are proud to provide to their clients and I am please to see that you also found them proactive in selling your property. Thank you for your 5* review, Scott.
★★★★★ 5/5
GoogleSold city centre flat through countrywide, excellent, professional service throughout sale with in depth local knowledge of market, and achieved sale that exceeded expectations.
Jonathan · 27 October 2019
Agent replied · 25 October 2024
Thank you Jonathan for your wonderful 5* review of our Countrywide team. It is great to read that you found our team excellent, professional and with great local knowledge.
Kind regards, Scott.
★★★★★ 5/5
GoogleI find the staff very helpful I am happy with all there service that that they offerd to me
Henry · 26 October 2020
Agent replied · 25 October 2024
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleThe staff at Countrywide are unfailingly helpful, pleasant and professional. I would recomment the Candleriggs office to anyone.
John · 27 October 2019
Agent replied · 25 October 2024
Hi John, many thanks for your great 5* review and recommendation. Kind regards, Tracey.
★★★★★ 5/5
GoogleHighly recommend this branch, I have dealt with them for over a year and they have jumped through hoops to sort out any issues I've had. Special thanks goes to Fiona who has managed the process from end to end, given me good advice and most importantly saved me a bunch of money.
Steve · 28 October 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
