Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
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1/5
GoogleTheir services and willing to help has changed completely. So glad I am changing letting agents. Would not reccomend them anymore. Absolute and Extreme Disappointment. They do not wish to answer me when I keep emailing them about my funds. They are not willing to release my funds and not willing to give me any updates or reasoning. Extremely frustrated and so glad i am no longer using them.PositiveResponsiveness, Quality, Professionalism
Dino Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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1/5
GoogleIf you are looking to sell, I would strongly advise against using this agency. I am a buyer. I requested a Home Report on a property 12 times over a month period, and 4 times for another property, and never got a response. Chased multiple times. They donβt respond to calls. As a result, buyers gets less interest, fewer offers and a lower sales price. Iβd list with another agency.
Simon Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
Googleitβs very nice office and they have a kind staff member they are helpful and friendly
iβm so grateful to Olivia she is very nice and gorgeous girl and Lois she is lovely person
thank you for helping meπ©Ά
Lolwa Β· 11 October 2024
Agent replied Β· 25 October 2024
Thank you so much for your wonderful 5* review Lolwa! We're delighted to hear that Olivia and Lois were able to assist you so well. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
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1/5
GoogleI would say this horrendous experience has left me speechless, but quite to the contrary here I am β¦
H Β· 17 June 2025
Agent replied Β· 8 September 2025
Hello H. Sid,
Thank you for taking the time to share your experience, and I'm truly sorry to β¦ More
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5/5
GoogleAbsolutely amazing especially during these difficult times with limited face to face contact.
Looking forward to moving my into our new home from tomorrow. Special thanks to Ashton for all the help
Kriss Β· 26 October 2020
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
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1/5
FacebookHave recently used Countrywide to let my motherβs house. The lack of communication from what we thought was a highly competent and long established company is quite simply atrocious. If you are looking for a letting agent give this company a wide berth.
John Β· 9 July 2024
Agent replied Β· 27 November 2025
Hi John, we are sorry to hear about your experience with our services. We value your feedback and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further investigate and improve our communication. Kind regards, Lucy, Customer Relations.
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1/5
GoogleId avoid at all costs. Scammers.
Asking for more than five weeks rent upfront is ILLEGAL. Doesn't matter how indirectly you go about doing it. Frequently breaking the tenancy agreements and the law is also ILLEGAL. Will be reporting you to trading standards and I encourage others to do the same
Beth Β· 6 June 2025
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5/5
GoogleRecently sold my property with Countrywide. Lauren was outstanding and cannot fault her. Process was relatively effortless and communication in the end was good.PositiveResponsiveness, Professionalism
Gordon Β· 26 October 2021
Agent replied Β· 25 October 2024
Thank you Gordon for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIt's not currently easy to find a flat in Glasgow, but Countrywide truly made the process seamless. I am a new resident from the central coast of California, and my contact with Countrywide (and Chrissie in particular) was smooth, with quick responses and excellent communications. Moving across the pond introduces some logistical hiccups, but Countrywide helped me navigate them at every step. Truly excellent experience.
Will Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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1/5
GoogleJust horrible, and I'm stuck with them now. As I landlord I advise you to stay away from this agency, they've not done one thing right since I started to work with them. Very unprofessional, they will lie to you whenever it suits them, and you need to call at least 3 times to remind them to send you documents or do smtg, and like this is not enough, it's been two weeks since the tenants moved into my property and I've not received money yet .. Still waiting and after confrontating them twice, they just told me " ill send a message to the headoffice"... Really now?... And I'll probably have to call everyday to remind them to do so now, cause they usually forget everything you ask after you hang up
Oana Β· 11 December 2019
Agent replied Β· 9 December 2024
Good morning,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
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1/5
GoogleJust horrible, and I'm stuck with them now. As I landlord I advise you to stay away from this agency, they've not done one thing right since I started to work with them. Very unprofessional, they will lie to you whenever it suits them, and you need to call at least 3 times to remind them to send you documents or do smtg, and like this is not enough, it's been two weeks since the tenants moved into my property and I've not received money yet .. Still waiting and after confrontating them twice, they just told me " ill send a message to the headoffice"... Really now?... And I'll probably have to call everyday to remind them to do so now, cause they usually forget everything you ask after you hang up
Oana Β· 27 October 2019
Agent replied Β· 25 October 2024
Good morning,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
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5/5
GoogleI had a great experience working with Lauren, Rachel, and the team. Everything was seamless from start to finish. Iβd definitely recommend them!PositiveResponsiveness, Professionalism
Gordon Β· 26 October 2021
Agent replied Β· 25 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRachel, Lauren, Danielle and the whole team at Countrywide made selling our flat quick and easy. They were always on the other end of the phone ready to help when we had any questions and our flat sold on their platform within 4 days of it going on the market!
Would not hesitate to recommend using Countrywide to sell your property. We are delighted that it was so hassle free.PositiveResponsiveness, Quality, Professionalism
Hannah Β· 26 October 2021
Agent replied Β· 25 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFeeling overwhelmed in a new country is natural and the process of finding a home can be frustrating, especially in a market with a very high demand and limited supply of properties. Fortunately Countrywide staff was more professional than most from the day of the viewing until I picked up the keys. The entire process was smooth and well handled by Ami from Countrywide.
Asha Β· 26 October 2022
Agent replied Β· 25 October 2024
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI rented a flat with Countrywide and got assisted by Hannah Bonnar. The entire process went very well and I had no trouble from the moment I visited the flat for the viewing, to the moment I received the key.
JoΓ£o Β· 27 June 2024
Agent replied Β· 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI used the team at Countrywide to sell my flat and the service was fab from start to finish. The flat sold quickly and the communication was great every step of the way.
Lisa Β· 11 October 2024
Agent replied Β· 25 October 2024
Many thanks Lisa for your excellent 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleFantastic service from the team at Countrywide North
The sale of my mums house was dealt with professionally and smoothly. Communication from the team was great I was kept informed and up to date from start to finish I would highly recommend to anyone buying or selling property
Thanks again guys
Karen Β· 26 October 2023
Agent replied Β· 25 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleMy move to Scotland was at very short notice due to work. I found a flat with Countrywide. Ami & the team at countrywide were all very helpful and efficient in helping to get me set up in a fantastic flat. A big thank you to the team at Countrywide. A+++++
Michael Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCountrywide Scotland have been and remain a 1st class service in all the dealings we have had with them. Our relationship with them started when we decided to purchase our apartment in the city and has continued into a full management service whilst it is being let. Nothing is too much trouble and the advice has always been of real quality, allowing us to make the most effective decisions. In particular we must single out Kirsty for her truly professional approach.
Simon Β· 27 October 2018
Agent replied Β· 25 October 2024
Thank you Simon for your wonderful 5* review of Countrywide Scotland.
It is great to read that you have experienced a 1st class service on numerous occasion with our teams and I am pleased to see that you found Kristy, in particular, Professional.
Kind regards, Scott.
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5/5
GoogleSold city center flat and I can't complement the professional service enough. From the initial engagement of the valuer where he gave me some great practical advise on what to do on flat to achieve best price and also went out of his way to help get me contacts for repairs I needed in advance of sale, to the support from office staff through the viewing process and the actual sale, not to mention getting excellent price. I have sold a few properties and have had mixed experiences with other companies but seriously had nothing but excellent service from countrywide Candleriggs
Darren Β· 27 October 2018
Agent replied Β· 25 October 2024
Dear Mr Halliday,
I am glad to read that the team were able to deliver a personal and efficient customer service to you. Congratulation on the sale and thank you for your wonderful feedback.
Kind Regards, Sarah
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5/5
GoogleJust sold my property with Countrywide (Candleriggs, Glasgow) and had such a positive experience I had to leave a reviewβ¦
From beginning to end, the process of selling my flat was made blissfully easy by all the members of the Countrywide team I had been in contact with. It was the first time I had sold a property and I was guided every step of the way brilliantly by Paul, Yvonne, Danielle, and Caitlin.
They all were very friendly and helpful, and we spoke most days to keep each other in the loop. I was most impressed by the way they listened to my particular needs about selling my property and oriented the process to accommodate this.
I would definitely recommend them to anyone who wants to enjoy the process of selling their property efficiently and effectively.
Many thanks Countrywide.
Rbl24 Β· 27 October 2018
Agent replied Β· 25 October 2024
Thank you for taking the time to leave this wonderful 5 star review. The team strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Paul, Yvonne, Danielle, Caitlin and the entire team at the branch,
Kind Regards, Sarah
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5/5
GoogleThese guys told the truth and kept to my really tight schedule, having been offered a job abroad. Exceptional team, my liaison, Craig Andrew being especially pleasant and professional to deal with. Don't look any further. 10/10, will certainly be involving Countrywide North again as and when. Thank you, guys.
Daniel Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe sold our Glasgow City Centre flat via Countrywide, getting a great price for the property. From start to finish it took 2 months. They were very professional and efficient. The quality of the marketing materials was very impressive. Communication was brilliant, with them keeping us constantly updated with viewings, offers etc. They managed all the viewings, taking all the stress & hassle out of things. The costs were really reasonable too. Weβd recommend them and use them again.
Laura Β· 27 October 2018
Agent replied Β· 25 October 2024
Thank you Laura for your great 5* review of our Countrywide Scotland team in Glasgow. It is wonderful to read that they achieved you a quick sale and that you found the marketing materials used professional and that communication throughout was brilliant. Thank you for your wonderful recommendation, Scott.
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2/5
GoogleThis is a very tenant-unfriendly place. They definitely speak to you in a very friendly manner, but it's deceiving because they treat you like crap and leave you hanging. They don't give you timely updates, they don't give you any specific reasons as to why your application was rejected. Just a vague, "there are many applicants, the landlord will make a decision." I got the feeling that the landlord wasn't intimately involved in the process at all. It feels like they just screen applications based on arbitrary metrics and their personal whims. I offered 6 months' rent upfront. They didn't even have the courtesy to give me an explanation regarding my rejection- just a terse one sentence email that I was rejected. I went to their office on three separate occasions, and gave up after feeling like they didn't want or need my business. They didn't even ask me for any documents for my application! The whole thing felt like a time-wasting sham and that they had already picked their tenant before I walked in. I'm actually thankful because that prompted me to check other letting agencies, and I was treated waaay better at Central Letting Services, Happy Lets, KPM and Let It- those agencies seem to be much more tenant friendly. Countrywide acts as if they don't need any business. They could very well have plenty, in which case, it makes no sense to waste your time when you have plenty of other, more tenant friendly, agencies to choose from. So, if you're searching on Rightmove, you might as well ignore Countrywide listings, because chances are that you won't get the unit you want, and you'll feel like you completely wasted your time. May be it's just their Candleriggs branch? I was treated much better by their Shawlands branch.
Peter Β· 26 December 2017
Agent replied Β· 24 December 2024
Good morning, I'm sorry to hear of your experience with us. When we have multiple applications on a property we do put them all to the Landlord for their decision, and sometimes we will not know what has swayed an application one way or another however certain things can influence an application such as referencing criteria. If you would like me to look at your personal case please get in touch on customercare@countrywide.co.uk. I can assure you that we care about all our customers and we certainly wouldn't be as successful without you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.