Trusted Agent profile · Glasgow City

Countrywide Scotland Glasgow Sales reviews in Glasgow City

4.2

★★★★★ Great

294 reviews across 2 platforms

71 Candleriggs, Glasgow, G1 1NP, Glasgow City, G1 1NP

Part of Countrywide Scotland, see every office.

Countrywide Scotland's office in Glasgow City, at 71 Candleriggs, is rated 4.2 out of 5 across 294 reviews on two platforms, including 288 Google reviews rated 4.3.

Google logo

4.3 / 5

288

Reviews on Google

This office

Facebook logo

1.0 / 5

6

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.

3/5

Google

Getting started was great really helpful at the beginning and getting on the market. Negotiation team either does not communicate with you unless you chase and I don't believe they are doing what they are promising. Multiple missed comments and emails and telephone manners are almost non existent with some. I will not be using their services again which is a shame as the person doing the ground work to get the business is very good but the rest of his team let him down badly. Edited rating after management reached out to discuss and would follow up with their team

Chris · 30 November 2023

Agent replied · 25 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Hannah and the team at Candleriggs were brilliant. They handled the letting of my flat with expertise and made it easy for me.

Mark · 28 May 2024

Agent replied · 25 October 2024

Thank you for leaving us your superb 5* review Mark Strickland. Best wishes, Lucy, Customer Relations.

5/5

Google

It was a very easy move in process thanks to Olivia and the rest of the Countrywide letting team. Thank you!

Valeriy · 27 June 2024

Agent replied · 25 October 2024

Thank you for your thoughtful 5* review Valeriy! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Google

Poor experience with this letting agent, had a video viewing and moved into a property cleaned to a poor standard with a broken oven, moldy washing machine and utility room, cracked bathroom sink and penetrating damp between the bathroom and wardrobe due to a significant leak in the shower/bath tub. Check out inventory stated the property was cleaned to a good standard yet they deducted £55 for "cleaning" and "damage to property" when responding to the deposit repayment request with no further communication from Countrywide. Landlord/agent clearly trying to make a couple extra ££ on the back of someone who had to leave the UK last minute due to a family emergency. Given my current circumstances I didn't have the time or energy to respond to these petty and frivolous claims. Cannot recommend this agency on this basis.

Justin · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

As a landlord I do not recommend using countrywide to be letting agents. My experience has been very negative. A scumbag tenant who didn't pay his rent and left the property in a poor state. Countrywide could not care less! And before Fiona or any of the team put a reply asking to contact them, I've already been to head office to be told nothing countrywide can do, not responsible for tenants not paying their rent and leaving property in a state! What's the point in having an agent??? Countrywide made it va very stressful experience so why have an agent?

Annette · 26 October 2023

Agent replied · 25 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I recently viewed a few properties with Countrywide Lettings and ended up applying for all of them as they were amazing, and finally got one property from among those. The Letting agent Suraen who showed me the properties was an extremely kind gentleman, who helped me with all my questions, even when I called him out of hours. Finally, Chrissie helped me move into the property and was kind to answer all mu queries as well. Overall, I recommend Countrywide Lettings Glasgow to everyone looking for a property here.

Nishant · 26 October 2023

Agent replied · 25 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I had the pleasure of being shown around a rental flat today by an outstanding viewing agent, Suraen. His professionalism and politeness left a lasting impression. What truly stood out was the way he meticulously showed me every detail of the house. He patiently answered all my questions, making me feel well-informed and confident about the potential rental. From the moment I sent an enquiry email, their professionalism shone through. They promptly reached out to me, demonstrating their commitment and eagerness to assist. I recommend their services to anyone in search of their dream property.

Wei · 26 October 2023

Agent replied · 25 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have been delighted by the service provided for me from Countrywide at the Canderiggs branch. This has been in connection with me letting out my flat in the North side of Glasgow. I have especially found Ami Mailley very helpful and …

Nelson · 17 June 2025

Agent replied · 17 April 2026

Thank you for taking the time to share your positive experience, we are thrilled to hear that Ami provided excellent service while assisting you with finding a new tenant for your flat. We pride ourselves on providing a smooth and … More

5/5

Google

Recently sold my property through Countrywide (Glasgow city team), and it was a great, stress-free journey from beginning to end. I’d especially like to mention Ryan, Jodi, and Sophie Aitkens, who were incredibly helpful and friendly …

John · 17 August 2025

Agent replied · 17 April 2026

Thank you for the glowing review of our Countrywide (Glasgow city team)! We are thrilled to hear that your property selling journey was stress-free and that our team, especially Ryan, Jodi, and Sophie Aitkens, provided exceptional … More

5/5

Google

The team of Countrywide Scotland was great. In particular Lucy was really helpful during the procedure to rent our flat. Was easy to contact her and if there was an issue, a quick phone call was enough to resolve it. Always available and friendly. I would highly recommend using their services.

Konstantia · 26 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a great experience renting a flat from Countrywide, they were really responsive and professional. I had a tight time scale, but they were able to accommodate it perfectly, which was amazing! Special thanks to Craig, who always kept me up to date with the whole process.PositiveResponsiveness, Quality, Professionalism

Veroni · 26 October 2021

Agent replied · 25 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Hannah was excellent providing a quick and efficient service, with clear and consistent communications, and helpful support to ensure a swift completion. I would happily recommend asking for Hannah

Craig · 26 October 2023

Agent replied · 25 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience with Countrywide selling my flat. I hadn't been through the process before so they were great at helping throughout the process. Danielle and the team there were all really on the ball and really informative. Glad I went with them!PositiveResponsiveness, Professionalism

Rebecca · 26 October 2021

Agent replied · 25 October 2024

Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Countrywide helped us so much with renting a flat for our move to Glasgow. The letting agent we worked with Ami Maillie was so helpful and was always available to guide us through every step of the process.

Sean · 26 October 2022

Agent replied · 25 October 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly and professional service received from everyone on the Countrywide Team that assisted us. Good clear and concise communications and very efficient. An excellent client experience, and even better with a speedy sale and completion.

David · 10 July 2025

Agent replied · 8 September 2025

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Countrywide looked after myself and my flat mates very well when we rented a property in their portfolio for two years. Communication was very clear, timely and warm. They were consistently eager to find solutions to any issues that arose in the property. I would recommend them highly - especially Fiona and Stewart!

Ashlee · 27 October 2019

Agent replied · 25 October 2024

Thank you for your glowing 5* review of our Countrywide Scotland team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.

5/5

Google

Thank you to everyone at Countywide. Everyone approachable and helpful. Special thank you to Hannah

Ewena · 28 May 2024

Agent replied · 25 October 2024

Thank you for your kind words, Ewena! We are delighted to hear that you had a positive experience with our team at Countrywide North Sales and Letting Agents Glasgow City. We will be sure to pass on your special thanks to Hannah. If you need any further assistance, please don't hesitate to reach out.

5/5

Google

Great service, helped us sell a property in Glasgow City Centre.

James · 17 February 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We are thrilled to have been able to assist you in selling your property in Glasgow City Centre. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Absolutely fantastic! The team was incredibly nice and helped us through all changes we faced! I would highly recommend them :) Special thanks to Tegan!

Jb2sd · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I’ve got several rental properties managed by Countrywide’s Glasgow City branch and they have always done a really good job for me. Living overseas means they look after finding reliable tenants, contract admin, landlord compliance, …

Stuart · 17 June 2025

Agent replied · 25 October 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I have recently purchased a property and Countrywide North was the sellers agent. I was very fortunate as Laren the agent was very helpful, quick to respond and went above and beyond to the arrange the multiple viewings as required from the bank.PositiveResponsiveness, Professionalism

Malcolm · 26 October 2021

Agent replied · 25 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

2/5

Google

They were very prompt and helpful before i moved in- helped with the process. However, once collecting the keys i have barely heard from them. Multiple emails ignored, i have been given no person to contact regarding my flat and questions i may have, other than maintenance. In general, just wish the moving in process was a lot more informative and helpful, can't say im happy with them the agency that respect.

Alfie · 26 October 2023

Agent replied · 25 October 2024

Hi Alfie, please contact us at review@countrywide.co.uk with full details so that we can understand if we were instructed to solely market the property or instructed by the landlord to manage the property as well. If it was only to market, then matters relating to any maintenance would need to be raised directly to your landlord or their choice of management company. Kind Regards, Scott @ Customer Care

1/5

Google

As a first timer in the UK, I felt cheated after getting a house with Countrywide. Right from renting till ending the tenancy and deposit release the service was pathetic. I am from a customer service background myself and this is definitely not what I will give to clients. Totally wasted my time and money. Try to avoid this agency to keep your peace of mind.

Kunal · 28 February 2024

Agent replied · 25 October 2024

Hello Kunal, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from Fiona and Co. Ami went beyond the ‘call of duty’ renting out our G1 flat. Superb service for many years.

Fiona · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

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