NGU HOMES Gateshead reviews

★★★★★ 1/5

Google

Customer service over the phone was reasonable, however I had a property viewing cancelled right at the last minute as I couldn't accept a confirmation call while I was driving. After submitting an application form for a property and hearing nothing for a week I call to check they are still processing my application. They inform me that one of their colleagues apparently told me they were going with someone else (I received not such form of contact). Overall very disappointed... wasted a lot of my time.

Jacob · 26 August 2019

★★★★★ 5/5

Google

Five years on since my last review, and I wanted to publicly thank NGU once again for maintaining a superb level of service in looking after our properties in the North East. We had a tenant that we had to give notice to for consistent and long term breaches of terms. The tenant claimed the entire deposit amount even though the damages were far in excess of the deposit. On our behalf, NGU challenged the tenant claim and from their moving in and moving out reports, were able to demonstrate tenant liability. Thank you again to a great team at a great business. NGU Lettings have been managing a number of our North East properties for more than two years. Their service has become increasingly proactive, and this is unique in my landlord experience of nearly 20 years. Recently a tenant vacated one of our properties. It is in an area which is historically difficult to attract good tenants. NGU proactively liaised with Adhoc guardians and installed CCTV dummy and removed the boiler as a matter of documented procedure for properties in such an area. This is only one example of excellent processes that drive their business, and their long serving staff are adequately trained to fulfil those processes very well. From the tenant hand holding at the start, through the detailed inventory with photos, to the check out and proactive marketing at the end of tenancy, I cannot fault any service we receive from NGU.

Gerry · 26 August 2019

★★★★★ 5/5

Google

Dealt with Shakil, who was very helpful and always pleasant and polite. Whole process was a breeze compared to some other estate agents we had been dealing with.PositiveResponsiveness, Professionalism

Michael · 25 August 2020

★★★★★ 5/5

Google

Helped me massively in moving into my own home 🏡😌 …

Foggs · 27 July 2025

★★★★★ 5/5

Google

Lakanmi and Adebimpe Oluwadunbarin wish to express our gratitude and thanks to Mr Shakil Ahmed and the entire staff of NGU in assisting us especially during our securing a property of 95 Birningham street, Darlington.DL3. Thanks for every every efforts Kind regards. Lakanmi and Adebimpe Oluwadunbarin..

Lakanmi · 26 February 2024

★★★★★ 1/5

Google

I called this agency to enquire about their landlord guaranteed rent scheme in regards to my hmo, after a brief chat with an agent i was told they were definately interested and were keen to get someone out to inspect the property and let me know what rent they would be able to give me. I then took time out of my busy schedule to accomodate ngu lettings on a viewing. The guy turned up 10 minutes late and i invited him in. Upon arrival he told me he would "gladly market the property but they do not offer guaranteed rent on a hmo property". Furious at the fact that the only reason i confirmed the viewing was for the guaranteed rent scheme i am very dissappointed and upset at ngu's business tactics. The agency was fully aware that the property was a hmo however still decided to try and get me to sign a normal tenant find service. This is not how i do business and i find it very appalling and warn all landlords about ngu's business tactics.

Hassan · 26 August 2018

★★★★★ 1/5

Google

Great service...... unless you have a repair or any problems for that matter . Absolute cowboys waited 5 weeks for a boiler repair never came. (we decided to move after that ) then they send an EMAIL to say i owe a months rent because i didnt give notice . Well NGU Homelettings i think you need to look at what is considered a REASONABLE time for repair when there is no hot water or heating inba property you manage! Especially when there are you children around ! I think you will find all my legal documents along with the solicitors letter regarding our "missing bond" in the post. As for any money you want from me i WILL SEE YOU IN COURT hopefully soon KIND REGARDS!

David · 26 August 2018

★★★★★ 1/5

Google

OK.. Probably one of the few tenants to write a review for NGU lettings.. Rented a house with them for almost three years.. Paid the rent on time and never defaulted.. everything was going good until one day I decided to move out.. All good until then.. date and time was set... For the three years the six months inspection was done by James and for some reason the final inspection before move out was to be done by Chris Allott. I thought thats fine as long as the letting agents are professional in their assessment. So, on the day of the move out Chris shows off with the owner of the house for the final inspection... He sounded very artificial in his dealings with me and showed no consideration that I was their tenant for three years.. Anyways, the owner was n charge of the inspection.. she went on everything from the nut and bolts to even things that were not even repaired even when i moved in... Finally the verdict comes.... "since you havent taken care of the property, you will not get any deposit back". I was shocked to hear that and I told him that it is not nice to screw people like this. I could see the owner giggling. I said I am going to go through proper channel to get the deposit back as my deposit was in DPS scheme. I took some photos of the house when I was leaving to backup my claims. Chris decided to throw in some advice like you have 2 minutes to vacate the property or I will be charged for illegal stay and will be sent a months bill for that.. This was enough of professionalism from Chris for the day and I left as I captured what I wanted and I had a flight to catch. I contacted the Deposit Protection agency and informed them that the owner and the letting agent or I should say Chris has planned and plotted to usurp the deposit amount. Probably, the modus operandi of NGU is to keep the deposit money after the tenant vacates as they will find somethings in the property to keep your deposit. I presented my proofs to the DPS and they agreed that I should be given half of the deposit back.. My advise: Please make sure that you contest the deposit money if they keep it. Also another alternative is not to pay the last months rent and ask them to keep the deposit. Also Chris Allott has no fundamental conversations skills and is very opportunistic in his aproach.. Since i was leaving the property and he wanted to keep the owner happy (to keep their business) he was doing lip service to whatever the owner was saying and was VERY RUDE to me the exiting tenant.. as I don't owe them anything and I can scoot off.. He even told me I have 2 minutes to scoot off.. VERY RUDE.. So tenants, please be careful while dealing with NGU lettings.. they do lip service and go to any extent to keep the landlord happy rather than the tenant.. Ideally, the letting agents should be impartial in their dealings and should not lose their dignity for petty profit.. Having said all this... the maintenance department was good. they sent people to repair any faults promptly. I dont know whether they have a policy to be nice until we live there and tell us off when people vacate the property... I was quite happy with them until the last day... All 6 month inspections were ok and nothing was wrong...

Shan · 26 August 2017

★★★★★ 5/5

Google

Really good with communication and assisting my to move to my new home

Corinne · 6 June 2025

★★★★★ 5/5

Google

Shakil is a great member of staff at NGU. Helped me throughout from start to finish and always gives me 100%. Keep up the great work!

Rafil · 25 August 2020

★★★★★ 5/5

Google

Cant fault the experience with NGU. Had my house on with another agent who promised me a top price, but after 6 months, they suggested I reduce my price to sell. I saw NGU advertised on a car in Gateshead so tried them, at first, I was unhappy with the initial price they valued my house, but it was in line with the price the other agent had reduced mine to, and within 5 weeks I had sold my house. Beware other estate agents and their inflated values - NGU are no fuss, no hassle, straight to the point and I got a quick sale. Job done.

Graeme · 26 October 2015

★★★★★ 5/5

Google

It was a smooth journey getting my apartment and less stressful. Shakil displayed a can-do attitude going beyond to display good customer service by following up promptly with issues always putting the customer first,I am so happy with the services rendered.

Kunle-Akeju · 27 March 2024

★★★★★ 5/5

Google

I came to NGU Homelettings at a point at which my portfolio of 20+ properties was at breaking point due to the mis-management of my previous agent. I had five voids, bad tenants and housing benefits payments were all over the place due to what seemed like constant suspensions from the councils. NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn’t dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks almost all of my tenants claims were back in process which I have to say was due to NGU’s rent department who I know spent countless hours on the phone to the councils for me. During the takeover I received detailed property condition reports for each of my properties which although at the time revealed the true extent of my previous agent’s failings, it gave me a true understanding of where I stood so I could focus on turning things around. The months that followed were very tough and at times it was touch and go but NGU kept working hard to repair the damage that they inherited. Don’t get me wrong, there have been some minor bumps along the way but one thing I can say is that if NGU do make a mistake - their response is to fix it by providing solutions or going out of their way which is extremely honourable and is why they have gained my trust. With NGU’s help I am now in the process of gradually rebuilding my portfolio. I feel safe in the fact that NGU have a very strong criteria for new tenants and their vetting procedures are extremely stringent. The decision to switch agents was a tough one to make and when I look back it has been one of the most stressful periods of my life. My health and finances have been under huge strain and without NGU’s help and support I don’t think I would be where I am now.

Ben · 27 August 2014

★★★★★ 5/5

Google

I recently sold a property through NGU. At the initial appointment the guy who came out was very confident of the property selling and I was very impressed with the advertising options they had so went ahead. I was particularly pleased with the photos they took of the house which looked great. The house was on the market for just under 3 months before they sold it which was a bit longer than I was hoping. NGU were able to negotiate a slightly better price than I had expected though so overall it was worth it. They then recommended me to a really good solicitor who they work with. Overall a very good, friendly company whose communication and professionalism gets top marks.

Josh · 27 August 2014

★★★★★ 1/5

Google

Firstly unprofessional. I made several calls regarding a viewing in wingate which I was booked in for the 22nd 3.15 to view .I attended appointment viewing .Which then get told I dont exsist on hes list, anyways viewed only first part of property and new it was very poor quality for a let .very poor quality off propertys you have to let ,that's why DHSS no Bounds.shocking business you runNegativeQuality, Professionalism, Value

Chrissy · 11 November 2020

★★★★★ 5/5

Google

I have had NGU as a landlord to manage my property for 10 years (it's sold now) and I would recommend their professionalism, helpfulness and communications. All queries are responded to quickly, and efficiently. My property has had some difficult tenants over the years. Chris, Nigel, Katie, Sally & Molly and others have been excellent to work with and their expertise is second to none.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 25 August 2021

★★★★★ 5/5

Google

I found the letting process through NGU lettings very easy to do, I was guided through the process by Katelyn and shakil who were both very helpful and I felt very comfortable emailing and talking to them. Thankyou for an easy and smooth process

Ella · 28 December 2023

★★★★★ 5/5

Google

As tenant of ngu since 2004 I've got nothing but praise for this company from dealing with repairs to the responding agents quick to reply actually getting my first ever combi boiler fitted on Monday which will be a massive help keep up the good work ngu team

Garry · 25 August 2023

★★★★★ 5/5

Google

Shakil helped me in finding the perfect property to rent and that too in a very short time. He was always on hand to answer all my questions even though he has a very busy schedule. Very professional service, kind, hard working gentleman. I can not thank him enough. Will be recommending to anyone who is looking for property.PositiveProfessionalism

Tabia · 25 August 2022

★★★★★ 5/5

Google

I was seriously impressed by NGUhomesalesonline - they advertised my house with a variety of options that I wasn't aware of , and my previous agent didn't offer me. Virtual Tour - 5 Stars ***** Premium Listing - 5 Stars ***** We were really happy with the service we received from day one and would highly recommend this agent to all sellers! Expert , Professional, and most importantly NGU deliver results! Thanks again for helping us move!

Amy · 27 August 2015

★★★★★ 5/5

Google

Always fast and efficient with repairs, and always super friendly when making enquiries via telephone.

Alan · 21 March 2025

★★★★★ 5/5

Google

Chris from NGU always does top notch job. Sends me full report within minutes of either sending the tenant of or accepting them in. 10 out of 10 Chris keep up the good work.

Frank · 26 May 2024

★★★★★ 5/5

Google

Dealt with Jasmine who went over and beyond with her service! Will definitely be using them again with my other let's

Paul · 25 August 2020

★★★★★ 5/5

Google

The support and maintenance team are always very helpful and get the work done as soon as possible

Waqas · 23 December 2024