Trusted Agent profile · Gateshead
★★★★★
297 reviews across 1 platform
469-471 Durham Road, Gateshead, NE9 5EX
NGU HOMES's office in Gateshead, at 469-471 Durham Road, is rated 4.3 out of 5 across 297 reviews on 1 platform, including 297 Google reviews rated 4.3.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
GoogleGreat work and great communication with the team. Very happy with their work and would work with them again.
Thank you for your positive feedback! We're thrilled to hear you're happy with our services. We look forward to working with you again in the future. Best regards, The NGU Homes Team
5/5
GoogleThay are very help very friendly and very understanding
Thank you for your kind review! We're so glad to hear that you found our team helpful. We're always here to assist you! Best wishes, The NGU Team
5/5
GoogleA huge thankyou to Shakil Ahmed who made my moving experience exciting and a lot less stressful. Communication was excellent throughout and I was updated throughout every part of the process in the most professional manner. Shakil Ahmed replied to my emails and phone calls promptly and my online viewing request was processed immediately which saved me from travelling stress. I would definitely recommend NGU Homelettings to anyone who is searching for accommodation in NewCastle upon Tyne.
5/5
GoogleGood company when it comes to looking for a house, so helpful. i was served by a very understanding gentleman. Shakil Ahmed was very professional, understanding and kind.
1/5
GoogleI phoned to view a property but was told I can't afford it because I'm a student. But no affordability questions where asked and they don't take all of your income into account. Sound like a company that discriminates against young people. Avoid at all costs with there out dated mindset.NegativeProfessionalism
Hi Skippy, we certainly don't discriminate against students or young people, in fact, a lot of our team are young themselves. All our properties have affordability checks to make sure tenants don't get into rent arrears and to provide assurance to the landlord that the tenant can afford the rent. If you want to discuss your specific details email: info@nguhomelettings.com - NGU
5/5
GoogleWe dealt with a lovely lady, Katelyn Moody and she went above and beyond assisting myself and my partner in getting sorted with our new home. Her replies were always quick and informative. Anything we asked she always got back to us in good time and did her best. Such a pleasure.
5/5
GoogleI am very pleased with the NGU HomeLettings. Move in process was very smoothly. Just to remind you, you have to keep all the documents ready so the application process will be so quick. Also one of their colleague Shakil Ahmed, he was very helpful with my application process. He was very knowledgeable and friendly behaviour too. Lovely customer service. Thank you NGU HomeLettings.
1/5
GooglePoor communication and unprofessional staff. Received nothing but problems from dealing with NGU, they are complete timewasters. Lost out on other letting opportunities going with NGU for them to drop our application last minute days before our move in date. This left my partner without accommodation. Under the belief we were moving into a flat, we purchased furniture from the tenant before us, which they left in the property ready for us. NGU dropped our application after the tenants had moved out, and refused to give us back our items bought from the tenant left in the flat. NGU messed us around and were completed unhelpful. NGU have the keys to the flat and could collect the furniture we bought that's currently left in the flat ..m but no. Disgusting and wouldn't deal with this company again. Really bad customer experience. The reason our application was dropped was also a mistake made on their side, because they failed to take correct information.NegativeProfessionalism
5/5
GoogleFriendly, helpful and always there if you need them.
Thank you for your feedback! We're so glad to hear that you've found our team friendly and helpful. We're always here to assist whenever you need us! Best wishes, The NGU Team
5/5
GoogleWe had a smooth Letting experience with NGU home Lettings , we are very thankful to Mr shakil who helped us throughout the process, he was very supportive and approachable through mails and texts regarding all the letting queries we had, highly recommended services and wishing NGU homes good luck , thanks again!!👍 …
5/5
GoogleNearly 4 years in one of ngu home letting property have to say 5 /5 service couldn't be happier with them as a landlord great customer service the workman are all great only leaving as got a council property thank you so much ngu for looking after me xxx
1/5
GoogleRude people my partner with autism was at a viewing was interested in renting. Called them up and there said 2 mins we will get the information for you. Then she changed her mind on the call said we have other interested we will call you back. Discrimination against people.
1/5
GoogleWords can't describe the ordeal we had living in their property full of damp and leaks causing a fall with outcome of injury in bathroom from roof, no hot water no heating no electricity the list could go on with all our troubles and to top it off the office staff were the rudest people i have ever came across in my life. Overall the worst company i know and disgusting we would never be paid to go through them again or tell anyone we know to either. This doesnt come close to our nightmare we had living here, this property still has temporary electricity a leaking roof and damp throughout. No installation so heating bill will be extortionate also
1/5
GoogleThere customer service skills towards people on UC is terrible there have tryed every trick in the book to keep my deposit a wasn't even in the flat 13 days and trying to say a coursed 200 pounds worth of damage when asked what damage it was I was told carpets that where already stained needed cleaning and a carpet needing replacing I even took photos of all the stains before a moved in because I know that a would get the blame with having a dog (was never there because gates wasn't secure) the flat was empty for almost 6months I payed deposit just before covid happend the cooker never worked and the had 4 months to fix it before a moved in knowing me and my 6month old child was moving in she didn't have a hot meal for 2 weeks they freshly painting the flat to hide mold on the walls nothing was electronically safe cooker was powered by a wall plug for God sake washer was plugged in under leaking sink anyone thinking of renting from them please email me and I will send the exchange of emails a have so you can see how they treat people never never deal with Megan she is to far up her own backsideNegativeQuality, Professionalism, Value
1/5
GoogleI won’t be using this company again. They quoted a price to carry out repairs but halfway through, they kept finding more things wrong, charging more on top of the quote and demanding more money upfront. I ended up paying hundreds of pounds more than the original quote and they did not even complete the work properly. On inspecting the property, I had to ask them to go back and complete the work. My advice is stay clear of them.
5/5
GoogleI've had my property let by NGU for around 5 years now. They offer a friendly customer service and everyone I've dealt with always has an approachable manner. A tenant had a kitchen fire which basically meant the whole property needed cleared, rewired, plumbing etc. They took away the stress of me handling such a big job by taking complete control and dealing on my behalf with the insurance company and then directing tradesman, clean up etc. Special praise for Chris Fitzakerley who overseen the whole repair project from start to finish and always kept me updated on events getting the house back in shape, again it was all done with a friendly and positive attitude. I would highly recommend NGU a really good company to work with
5/5
GoogleSarah Donnison was very professional and efficient. She did a great job of keeping the sale on track and keeping us updated. Thanks. Highly rerecommendedPositiveProfessionalism
5/5
GoogleNgu have done a really good job of my kitchen.
Thank you for your kind words! We're delighted to hear that you're pleased with your kitchen. Our team always strives to provide top-notch service and quality for our tenants. If you need anything else, don't hesitate to reach out. Best wishes, The NGU Homes Team
5/5
GoogleWe have worked with NGU for many years now and just wanted to say a massive thankyou to all of the team. Katie Wybrant and Shakil Ahmed have always gone the extra mile and nothing has been too much trouble for them. We would highly recommended NGU. Always friendly, professional and really know their stuff :-)
5/5
GoogleVery lovely agent that attended to my queries
Thank you so much for your review about Shakil! We hope you enjoy your new home 🏡Best regards, The NGU Homes Team …
1/5
GoogleAsking bank username and password via link be careful potential scam No signage displayed in the house
We are a lettings, sales & refurbishment company. This review doesn't relate to our business I think it's a mistake could you please remove.
5/5
GoogleThe process was real quick as I mentioned I needed to move urgently. And also Shakil helped me a lot, I knocked him regarding every single step and he replied within short period without feeling disturbed. Also other agents were helpful throughout different times of my process. Would recommend them to anyone without any doubt
5/5
GoogleGreat communication throughout refurb - highly recommend
Thank you for your kind words! We're thrilled to hear you had a positive experience with our refurbishment team. Your recommendation means a lot to us! Best wishes, The NGU Team
1/5
GoogleAfter having had them call this morning at 9.03am to confirm my attendance for a viewing of 27 Means Court, Burradon,NE23 7PE at 11:50am. I arrived at the property with my partner and two year old child where I proceeded to wait for 35 minutes for noone to turn up. Upon arriving back at my home address I had a missed call from them at 11:46am with no message. I would recommend avoiding like the plague. As for the motto "best estate agents for landlords and tenants" maybe for wasting their time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
NGU HOMES's Gateshead office has 297 reviews across 1 platform: 297 on Google.
NGU HOMES Gateshead is rated 4.3 out of 5 across all 297 reviews, and 4.3 out of 5 on Google from 297 reviews.
NGU HOMES Gateshead, 469-471 Durham Road, Gateshead, NE9 5EX.
