Every review we hold for the Gainsborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNot purchased yet but hopefully it will be with these guys. Zoe and Bayley are informative and extremely helpful and always seem genuinely interested to help.
Dean · 18 March 2025
Agent replied · 19 March 2025
Dear Dean Martin, Thank you so much for your kind words and 5-star rating. We're delighted to hear that Zoe and Bayley have provided informative and helpful assistance. It's our passion to guide you through the process with genuine care, and we look forward to hopefully helping you secure your perfect property soon. Your confidence in our team means the world to us!
★★★★★ 1/5
GoogleRude and unhelpful. Had my heavly pregnant daughter in tears. She was trying to find her first property to start her own family home with a bit of support from us, her family, upon finding and viewing a property (the person who showed her round was lovely and very reassuring he answered all her questions and made her feel safe) the woman who spoke to her afterwrds treated my daughter like dirt. These esstate agents who are suposed to be helping potential tenants find homes and landlords find good tenants are utterly awful. As if moving house isnt stressful enough... Also just because a person is in recipt of universal credit dosnt mean they cant afford there rent or wont pay it. They gave her misinformation and were extremely in polite. Very judgmental, she has applied and was looking forward to being able to set up her babys first home. Now she is dreading it. Whoever the lady who spoke to my daughter in the office was. This review is all thanks to you and your appalling customer service and support!
Nuala · 21 June 2020
Agent replied · 20 June 2024
Dear Nessa, I have just seen your review and can't seem to find details for you or your daughter on our system. I'm concerned about how you feel and would really like to discuss this further with you. If you would like to contact me on 01427 614018, please feel free and i would be happy to discuss this further. - Naomi Taylor
★★★★★ 5/5
Direct reviewsI cannot recommend this company enough, a very special mention to Georgia for a video viewing and Hollie for going the extra mile to helping me into my new home. Thank you all for everything!
Joel · 20 December 2023
★★★★★ 5/5
GoogleWe've been renting a house from Lovelle for 8 years and have had a great experience. The team are friendly and helpful, and repairs are carried out quickly. Definitely recommend to others
Cathy · 6 November 2024
Agent replied · 8 January 2025
Thank you so much for your lovely review! We’re thrilled to hear about your positive experience renting with Lovelle over the past 8 years. It’s always our goal to provide friendly and helpful service, and we’re delighted that you’ve been happy with how we’ve handled things like repairs and support.
Your recommendation means so much to us, and it’s been an absolute pleasure having you as a valued tenant. If there’s ever anything you need in the future, please don’t hesitate to get in touch.
Thank you again for your kind words!
★★★★★ 5/5
Direct reviewsGreat service from Gainsborough! Updated weekly, certainly proactive in getting the house sold. Wouldn???t hesitate to recommend.
Sonia · 18 October 2024
★★★★★ 5/5
GoogleThe service I received from Lovelle Estate Agency was first class especially Maria Godfrey whom I cannot thank enough I would recommend lovell's to renters purchasers and vendors. The caring professionalism shone through.
Kate · 22 June 2018
Agent replied · 20 June 2024
Dear Kate. Thank you so much for taking the time to post this review. It means the world to the team and especially Maria. We are glad to have helped. Thank you once again.
★★★★★ 4/5
Direct reviewsLovelle have been helpful throughout during my recent flat purchase - particular thanks to Bayley and Naomi for all their help.
Karen · 6 August 2024
★★★★★ 5/5
Direct reviewsFirst class service from Lovelles, especially Naomi, who has worked really hard for us throughout the process, I would definitely recommend them.
Linda · 18 July 2024
★★★★★ 5/5
Direct reviewsI have used Lovelle???s Gainsborough for several years for both selling and renting my property. All the staff are friendly and knowledgable and offer support and guidance throughout the whole process.
I would definitely look to use Lovelle???s over other estate agencies in the future. Thank you Gainsborough branch for all your help!
Steph · 14 January 2022
★★★★★ 5/5
Direct reviewsExcellent. Bayley very helpful without being overbearing.
He showed us around the property and gave us space to investigate on our own which is how we like it.
Thank you Bayley.
Kevin · 14 January 2024
★★★★★ 1/5
GoogleWorst agents I have ever dealt with, tried to purchase a house, put in an offer of full asking price, wouldn't accept it as wanted to see if anyone else was going to put an offer in. Without having the decency to let me know they accepted an offer by someone else for the same price I had offered. The attitude of the office staff is staff is disgusting and unprofessional. Would avoid this company, far better agents out there who respect their customers
Matthew · 22 June 2018
Agent replied · 20 June 2024
That is terrible to hear Mr Powell. That is certainly not our usual level of service if this is indeed the case. I have conducted a preliminary search in your name but cannot locate a record. If you would send the details to gainsborough@lovelle-property.co.uk for the attention of Ms S Jarvis to Branch Partner, we will investigate. What you describe makes no sense, we make every effort to keep every interested party informed and certainly have no intention of causing upset like this. We look forward to hearing from you and being given the opportunity to investigate.
★★★★★ 5/5
Direct reviewsThe staff at the Gainsborough Lovelle office have been absolutely fantastic in helping me buy my first house. They have been responsive to emails and calls, kept me informed at all stages and provided some compassion when the stress of it all got a bit too much. Really cannot recommend them enough.
Beth · 11 January 2022
★★★★★ 5/5
GoogleThank you to Zoe and the rest of the team at Lovelle Gainsborough, always friendly and professional to deal with and persisted with patience and humour in a lengthy purchase process.
W7 · 22 June 2018
Agent replied · 20 June 2024
Thank you for acknowledging Zoe & the teams hard work. It is lovely to receive the recognition and be able to pass this on to the team. It was a pleasure working with you.
★★★★★ 5/5
GoogleAmazing customer service, helping me find my first ever home and helped with every little bit of paperwork. Always felt like I could ask them anything and always kept me updated as the application process went on. Hollie and Georgia are absolutely fantastic, thank you so much girls ☺️x
Lauren · 24 October 2023
Agent replied · 23 October 2024
Hi Lauren, Georgia & Hollie really appreciate the feedback as feedback and reviews like this appreciates just how hard they do work. Thank you again.
★★★★★ 5/5
GoogleGreat agents! Very honest and good communication. Hats off to Melody and Naomi who worked extra hard to deal with my difficult sale ⭐️⭐️⭐️⭐️⭐️
Lewis · 5 January 2025
Agent replied · 24 December 2024
Thank you so much for your amazing feedback! We're thrilled to hear that you appreciated our honesty and communication. Melody and Naomi will be delighted to know their hard work made a difference in your sale, it means a lot to the team!
★★★★★ 4/5
Direct reviewsWe absolutely loved the house.Our main concern was no back access to the garden.The area would be a ideal place to live.Bailey was very polite and answered all our questions.A credit to your team.
Joan · 2 September 2023
★★★★★ 5/5
GoogleAmazing customer service, helping me find my first ever home and helped with every little bit of paperwork. Always felt like I could ask them anything and always kept me updated as the application process went on. Hollie and Georgia are absolutely fantastic, thank you so much girls ☺️x
Lauren · 25 August 2023
Agent replied · 20 June 2024
Hi Lauren, Georgia & Hollie really appreciate the feedback as feedback and reviews like this appreciates just how hard they do work. Thank you again.
★★★★★ 5/5
Direct reviewsBayley and the team at Lovelles are lovely to work with.
I have bought, and now sold, with them and they would be my first choice to use each time ????.
Carolyn · 13 October 2023
★★★★★ 5/5
GoogleAbsolutely brilliant! I was a purchaser of a property that the vendors chose Lovelle. They corresponded weekly with updates and saw us all the way through to completion/ move in day. They were far superior to the estate agent I had chosen. Keep up the fantastic service you provide. I would certainly recommend you to other people looking to move.PositiveResponsiveness, Professionalism
Alex · 21 June 2022
Agent replied · 20 June 2024
Wow! Thank you so much for this feedback Alex! Providing the best service we can is what we strive to do! So glad to hear you will recommend us! Thank you!
★★★★★ 5/5
Direct reviewsHolly has been extremely brilliant with me and I would like to thank her very much, lovelle were much better at helping me find a property than another estate agent.. Thank you once againcl Holly
Jodie · 2 June 2023
★★★★★ 5/5
GoogleFrom the very first point of contact to discuss their services I felt confident that our requirements to sell our house would be done in a confident professional manner. All along through this process we were appraised of the selling progress on a weekly informative phone call and emails. We can highly recommend Lovelle’s dedication as an estate agent to get the job done.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 21 June 2021
Agent replied · 20 June 2024
Hi Ian, Thank you very much for your wonderful review! It means a lot to the team! Take care and it was a pleasure to work for you.
★★★★★ 5/5
Direct reviewsLovelle???s were great in assisting myself and my partner buy our first house together, they kept me up to date all through the journey and from the beginning at viewing the house and making an offer with Bayley to the end where Naomi helped us get over the last little hurdle we could not have asked for better service. A special shout out goes to Naomi who worked and pushed through the last bit needed to get to the point of completion. Would 100% recommend and will be using in the future for sure.
Rob · 12 August 2023
★★★★★ 5/5
GoogleI can't recommend lovelles more highly. A professional, friendly and fantastic service. Naomi & her team kept me well informed throughout the whole process. I felt I could trust them and they gave great guidance, especially as it was the first house I had sold, they were really reassuring . Thank you so much for for everything you have done for me.PositiveResponsiveness, Quality, Professionalism, Value
Kay · 25 August 2021
Agent replied · 20 June 2024
Hi Kay, its so lovely to hear your feedback and that you felt informed and guided through the process. It was truly a pleasure to work for you!
★★★★★ 5/5
Direct reviewsEveryone at the Gainsborough office was extremely helpfull - especially Gillian, Eli, Bailey and Dani - they all made sure our sale went as smoothly as possible. We really appreciated the weekly updates - something we never experienced with other agencies. We are 2 very happy customers!
Kerry · 23 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
