Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Ishan · 24 February 2022
Agent replied · 21 February 2024
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
★★★★★ 5/5
GoogleI would just like to make a point of how appreciative we are all the staff at B&R especially Helen Ramsey ..
Thank you so much for your professionalism and empathy to my needs .. 👏👏👏PositiveProfessionalism
Mahmood · 20 June 2021
Agent replied · 19 June 2024
Thank you Mahmood, we really appreciate you taking the time to tell us about your service experience and for giving our team at Imperial Wharf a five star rating. It's great to hear you will recommend us too - many thanks. Emily Taylor, B&R
★★★★★ 5/5
TrustpilotJack Tyrimos
Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!
Jack · 12 August 2024
Agent replied · 24 August 2024
Hi Jack, it's been a pleasure to provide service to you, thank you for taking the time to leave feedback and a five star rating here, Kayleigh is very pleased to see this and to know how happy you are. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Stephen · 22 November 2023
Agent replied · 21 February 2024
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
★★★★★ 1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Gabriel · 28 November 2021
Agent replied · 21 February 2024
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleShout out to Deimante Nacyte, he has done such a brillient job!
Junwen · 27 October 2023
Agent replied · 24 February 2024
Thank Junwen for sharing your five star rating here and for your kind comments about the lettings service you've had from Deimante. We're glad to hear you've have had such a positive service experience.
- Ruth, B&R
★★★★★ 1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Nishat · 30 September 2021
Agent replied · 21 February 2024
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
★★★★★ 5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Ashraff · 20 October 2021
Agent replied · 21 February 2024
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
★★★★★ 1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Mariana · 9 August 2021
Agent replied · 21 February 2024
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Mainul · 12 September 2024
Agent replied · 29 October 2024
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleMy apartment has always been rented out by B&R, and they are a trustworthy team!
Tina · 20 August 2025
Agent replied · 20 March 2026
Hi Tina, we are very happy to hear you continue to be happy with the lettings service and that the Imperial Wharf team are trustworthy. We are grateful for your custom, thank you.
- Ruth, B&R
★★★★★ 5/5
GoogleDi from B&R was absolutely amazing in the service he provided us. The process was made very smooth and everything worked out very easy for us. Di was very responsive towards our requests and ensured we were happy before and after signing the contract.
Markus · 25 July 2024
Agent replied · 24 August 2024
Hi Markus, we're very pleased to hear you've had such great service from Di and that everything has worked out well for you. Thanks for sharing a five star rating.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Terry · 28 March 2024
Agent replied · 29 March 2024
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Anthony · 21 September 2023
Agent replied · 21 February 2024
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
★★★★★ 5/5
GoogleI highly recommend Benhams. They have been looking after our properties for many years now, and have never disappointed us. They are very responsive and provide fantastic service.PositiveResponsiveness, Quality, Professionalism
Yee · 20 June 2021
Agent replied · 19 June 2024
Thank you very much for taking the time to leave a review for our Imperial Wharf lettings service and for your five star rating. Its our pleasure to look after your property always!
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
AOgu · 11 June 2024
Agent replied · 19 June 2024
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
★★★★★ 5/5
GoogleDeimante and Rosie are the best.
Mridu · 30 October 2025
Agent replied · 13 November 2025
Hi Mridu, we are very pleased to hear you are having a great service experience - Deimante and Rosie are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Amir · 6 November 2020
Agent replied · 21 February 2024
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Fred · 7 June 2022
Agent replied · 21 February 2024
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
★★★★★ 4/5
TrustpilotBR Letting service review
I have used BR lettings service (Wapping branch) as owner since 2016. Their sales team, seasoned and professional, in my opinion is a 4 star. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. The accounts dept has been consistent and efficient in the delivery of their service to the customer. They are the star in the team!
Customer · 10 October 2020
Agent replied · 21 February 2024
Hi , thanks for taking the time to give detailed feedback about the service. We do always follow up all comments to see where we can do better. Thank you for your valued business. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleMy experience with Benham & Reeves was fantastic. I dealt with Joanne who was amazing and helped me with everything I needed. It was all so easy and quick thanks to her. I will definitely recommend Joanne to others.
Stephanie · 26 February 2016
Agent replied · 24 February 2024
Glad you had such a good experience Stephanie, this is lovely to hear.
Thanks for your five star rating.
kind regards, Emily, B&R
★★★★★ 1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Rizgar · 21 September 2020
Agent replied · 21 February 2024
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleGreat support and service by staffs of Benham and Reeves (including Abbas Efir, Christopher Nicola and Doris Tan)
Beata · 20 June 2025
Agent replied · 20 March 2026
Hi Beata, we're very pleased to hear that our Singapore and London lettings and property management teams are working well together to provide you with this great support letting your London property. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
User · 22 March 2023
Agent replied · 21 February 2024
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
