Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Happy · 30 March 2022
Agent replied · 21 February 2024
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
★★★★★ 1/5
TrustpilotThey dont return the deposits
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..
Bill · 8 January 2020
Agent replied · 21 February 2024
Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleWe have been using Benham & Reeves for a number of years to let our property. We have always had a very proactive and professional service from Wesley and the lettings team all the way through from finding suitable tenants, concluding rental agreements and dealing with any maintenance issues during the tenancy.
Patrick · 27 October 2023
Agent replied · 24 February 2024
Hi Patrick, thanks very much for your highly positive comments here and for your five star rating. It is our pleasure to look after your property and we are pleased that you are benefiting from Wesley's expertise in securing you the best tenants. We appreciate your custom, many thanks.
- Emily, B&R
★★★★★ 1/5
GoogleTerrible at getting back to your enquiries.
Do not answer direct questions with direct answers.
Lazy approach.
No customer service skills at all.
Obviously earning too much money during these desperate and unprecedented pandemic times!
Morons!
Shame they tend to manage a lot of the properties in a certain vicinity. Forcing you to deal with them.
Hate to wonder what they would be like with issues if they’re like this at the beginning!
Stay clear!NegativeResponsiveness, Quality, Professionalism
Al · 25 August 2020
Agent replied · 24 February 2024
Hi Al, sorry to see your negative feedback here. Since lockdown has eased, we have been inundated with rental enquiries for apartments to rent at Imperial Wharf and are doing our very best to help people move in difficult times. We are on-site if you want to pop in to see our team or please email me if I can help. Regards, Emily Taylor, B&R info@benhams.com
★★★★★ 5/5
GoogleI am very satisfied with the location, I have been living in this flat for 3 years, it is bright, clean, elegant. I am very satisfied with the nurses RAHIM AND ANNE who help us with friendship whenever we need it.
Brandusa · 5 June 2024
Agent replied · 24 August 2024
Hi Brandusa, we 're glad you like the location of your rental property and that you continue to receive good service from our lettings team. Rahim and Anne are very pleased to hear you are a satisfied tenant and appreciate you sharing a five star rating here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotCompliment to Kayleigh Weston
I would like to send a compliment to Kayleigh Weston of Benham & Reeves, for her professionalism and dedication to providing timely response, and actions, from the moment when she took over as the main point of contact for our account.
A · 3 June 2024
Agent replied · 19 June 2024
Hi, thank you for sharing a five star rating here, we are very appreciative of your kind feedback and Kayleigh is pleased to hear you are benefiting from her property management specialism and very happy with the service. Thanks for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 29 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
GoogleDi, Zak and Joanna are really helpful and solve my problems shortly. Good team.
Mike · 20 June 2025
Agent replied · 20 March 2026
Hi Norah, we're very pleased to hear you are having a good lettings and property maangement service experience with us and benefiting from the collective experience of the team, this is great to hear. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 21 February 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
GoogleOur company uses a few different estate agents to manage our rental portfolio but Benham & Reeves are 5 star. They are pro-active in their approach and take the headache out of dealing with the day to day issues that arise when letting or renting a property.
Cassie · 25 January 2024
Agent replied · 24 February 2024
Hi Cassie, thanks very much for this lovely feedback which Glen and the lettings team at Imperial Wharf are very pleased to see along with your five star rating. It's great to hear you find us pro-active at managing your portfolio and we value your custom.
- Emily, B&R
★★★★★ 5/5
GoogleGreat service since 2015 !
Karl · 20 September 2025
Agent replied · 20 March 2026
Hi Karl, we are thrilled to hear you've been having a great service experience with us since 2015, this is great to hear. Thank you for sharing a five star rating and your long-term custom, it is appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleHelen is always very helpful with anything we need! Very professional and quick. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Paula · 20 June 2022
Agent replied · 19 June 2024
Thanks for your lovely feedback Paula, Being on-site at Imperial Wharf means we can respond quickly to tenants and landlords and we are glad you had a good experience. Kind regards, Emily, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 21 February 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotThis is the best agent in the area
This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.
Olga · 7 August 2024
Agent replied · 24 August 2024
Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 21 February 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
GoogleWorking with Helen has been a pleasure. She is very personable and professional and I would happily work with her again.PositiveResponsiveness, Professionalism
Tom · 25 August 2021
Agent replied · 24 February 2024
Thank you Tom, we're glad you had a great experience with our Imperial Wharf lettings team. Its great to hear Helen was professional and so personable, we do strive to meet these attributes in the service experience.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleMax has always been very efficient in sorting out any issues we’ve had and is always contactable.
Millie · 20 April 2025
Agent replied · 20 March 2026
Hi Millie, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient service experience from Max in our property management team. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 21 February 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 21 February 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
★★★★★ 1/5
GoogleI would not review the company as itself but individual persons we have engaged with during our tenancy.
Glen & Jane (Letting agents):
Glen showed us the flat, but during the whole viewing he was basically on the phone. We have waited for every response from him for almost a day, and we had to chase him all the time. I was not able to call him, as he was always busy. I asked him couple questions about the property and he never replied back. Sometimes it seemed to me like we are agents and he is the customer. Also during each phone call he was so busy so we could not have asked him more than one question. He also refused personal meeting to agree on everything in person and to answer our questions. Basically after the deal was done, he was not interested any more.
But luckily we got back to Jane, who was very very helpful, always answered my questions, always picked up my phone and I am very very satisfied with cooperation with her.
Catherine Close: my property manager. I had an issue with my balcony door as they couldn't be closed properly. It was in January so really a case of urgency. It took more than a month to get my balcony door fixed. She couldn`t get anybody to have a look, and then once she was out of office I asked Christopher for help, and out of sudden it has been solved in one day.
I asked her to contact our Landlord regarding a new internet provider in our building. Since there are some indoor works required I have to have a permission from my Landlord. Two days later she replied she had already contacted the management of the building. When I asked her why them she said that it is for the balcony door to be fixed. Even though this has been solved a week ago. So she hasn`t even read that email I sent her... After two weeks I still had no response from her. Because of no response I have missed my deadline with the internet provider to place an order before 18th of Feb to get a special offer of 3 months free internet service.
Joanne (Letting agent): This lady was a star... Due to some urgent personal matters we had to vacate the property 2 months prior to our contract. Of course it is our fault we didnt include breaking clause into our contract. We have asked Brlets to contact the landlord if we could vacate the property 2 months earlier (December). Because of the quiet period they advised landlord not to release us in december but they can start looking for some new tenants as of 31st of October. So we have agreed on this day. After first viewing Joanne had, she has kept our spare keys for 3 weeks without returning it back to our concierge. I left her more than 3 messages, 10 emails but she never replied to the email. After 3 weeks she finally returned the keys. At the beginning of October she called me that she has found a new tenant, but they need to move already on 23rd of October. After my question if there is a possibility for them to move later or if she thinks there is a possibility to find an another tenant she replied: "To be honest, I am not bothered, you can still keep the flat until end of the tenancy". So really helpful. After we agreed she sent me an email with all possible charges, and some random numbers not even stated in our contract. After whole email discussion we were able to lower some fees but she was not able not even in a single email explain why there are those fees, where can I find that amount in my contract etc. And during our call she used her favorite expression "I am not bothered" once again. Basically you can never call her as she never return the call (or 1 out of 10). Her communication was poor, her self very chaotic, not organized at all. She was the worst agent I have ever met.
Francesca: She was the one of few person in Brlets who can speak reasonably, and has patience with tenants. of course we have millions of questions if we are asked to pay over 1500 GBP in fees. But she explained everything in detail, provided me with all info needed and really communicated very swiftly. no complain about her. I wish Brlets has more people like her.
Milan · 26 February 2016
Agent replied · 24 February 2024
Thanks for taking the time to review the service you experienced from our Imperial Wharf lettings branch staff. Sorry that your experience did not match your expectations, we have asked the branch to consider all your points so we can improve where needed.
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 19 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleGood experience with dealing with the Agency
and with Mrs Sara Edward👍🏼 …
Reema · 20 May 2025
Agent replied · 20 March 2026
Hi Reema, thanks very much for your feedback here for Sarah in our lettings team. We are very pleased to hear you are having a good service experience with Benham & Reeves. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWesley and Fiona from B&R - helpful and professional in handling the rental of my unit, very professional and kind. Thank you for all your help! I really appreciate it.
Bobana · 25 September 2024
Agent replied · 25 October 2024
Hi Bobana, thank you for sharing a five star rating here for our Fulham lettings team. We are glad to hear that Wesley and Fiona are meeting your service expectations as a Landlord. We appreciate your custom.
- Emily, B&R
★★★★★ 5/5
GoogleFantastic service, from Sarah. Faultless as ever!
Robert · 20 July 2025
Agent replied · 20 March 2026
Hi Robert, thanks very much for sharing a five star rating here, we appreciate it. We're glad to hear you've find the lettings service fautless. Thanks for your custom.
- Ruth, B&R
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