Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Loraine · 16 March 2021
Agent replied · 21 February 2024
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
★★★★★ 3/5
TrustpilotWas very time consuming and back and…
Was very time consuming and back and for the process of getting into the apartment
Julian · 3 December 2024
Agent replied · 28 December 2024
Hi Julian, we're sorry if we fell short of your service expectations. We would like to understand your experience better, can you please drop an email to complaints@benhams.com so we can look into this.- Emily, B&R
★★★★★ 5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Ruth.cowanhotmail.co.uk · 4 May 2023
Agent replied · 21 February 2024
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
★★★★★ 5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Damian · 29 March 2023
Agent replied · 21 February 2024
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotWesley & Fiona are true professionals
Wesley & Fiona are true professionals. Great experience from start to finish. High quality property inventory and all admin smooth. Best Bill
Justin · 24 July 2024
Agent replied · 24 August 2024
Hi Bill, many thanks for your kind service feedback which Wesley and Fiona in our lettings team are very pleased to see here along with your five star rating. We're glad everything has worked out well for you and wish you a happy tenancy. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat agents.
Used Dinesh at Benham & Reeves Woolwich branch on my sale, who I highly recommend. He was always on hand, professional and provided an exceptional service. Really impressed from start to finish!
Max · 9 January 2024
Agent replied · 21 February 2024
Hi Max, we're thrilled to hear you've had a great service experience start to finish. Dinesh is very pleased to see this and your five star rating, thank you.- Emily, B&R
★★★★★ 5/5
Trustpilot5 stars for Mr.Rahim he did incredibly…
5 stars for Mr.Rahim he did incredibly great from start to end.
Mir · 19 December 2024
Agent replied · 28 December 2024
Hi Mir, many thanks for your kind comments about the service you've had from Rahim at our Colindale branch, this is appreciated. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves were extremely…
Benham and Reeves were extremely professional and helped me in finding the right home and in my swift shift .
Maria · 26 September 2025
★★★★★ 4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
U · 23 October 2020
Agent replied · 21 February 2024
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
J.R · 27 July 2023
Agent replied · 21 February 2024
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
★★★★★ 5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Lung · 19 May 2023
Agent replied · 21 February 2024
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Dr · 21 January 2024
Agent replied · 21 February 2024
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
★★★★★ 5/5
TrustpilotAll queries answered in a timely…
All queries answered in a timely fashion pleasure doing business with them
K · 29 November 2024
Agent replied · 28 December 2024
Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Vincent · 12 September 2024
Agent replied · 29 October 2024
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleAmazing service from everyone! Helen and Fiona were amazing - highly recommended.
Archie · 25 February 2020
Agent replied · 24 February 2024
Thanks for your lovely comments Archie, the team were really pleased to see this and to hear you will recommend us to others, that's very kind of you. Kind regards, Emily Taylor B&R
★★★★★ 5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Lila · 25 April 2023
Agent replied · 21 February 2024
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent
Yuan at the Hammersmith branch is exactly what anyone is looking for in a successful agent navigating a highly competitive property market - efficient, reliable, transparent. She is fantastic and a great reflection on Benham&Reeves as a company. Very impressed.
Sarah · 24 March 2023
Agent replied · 21 February 2024
Hi Sarah, great to hear you've had such great service from Yuan. All the Hammersmith team are very encouraged to see this and your five star rating, thank you!- David M, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Mohd · 15 December 2023
Agent replied · 21 February 2024
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
★★★★★ 5/5
GoogleWe had a great experience with Helen at B&R. She showed us exactly what we were looking for and guided us through the process. We loved her friendly, helpful and accommodating personality. She is also professional and prompt in her service. She totally deserves a 5 star rating !PositiveResponsiveness, Quality, Professionalism, Value
Prathima · 25 August 2021
Agent replied · 24 February 2024
Thank you very much for this wonderfully positive feedback about the service you received from Helen at our Imperial Wharf branch, we are very pleased to hear we met your high service expectations.
Kind regards, Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are really great
Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.
Prakshal · 21 July 2025
★★★★★ 5/5
GoogleHelen at Benham and Reeves was an absolute star, and helped us find a property last minute when our previous offer had fallen through. She was so helpful and efficient to get everything sorted so we could move in two weeks. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Ahad · 20 June 2022
Agent replied · 19 June 2024
Thanks Ahad, we're really pleased to hear you had a great service experience with us. Thanks for the five star rating.
best regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Mykolas · 22 October 2022
Agent replied · 21 February 2024
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
★★★★★ 5/5
TrustpilotAs always, great service.
As always, Benham & Reeves have provided an excellent service. Always a pleasure to work with.
Sylvan · 26 September 2025
★★★★★ 5/5
TrustpilotBenham & Reeves managing our property…
Benham & Reeves managing our property since 2019, very professional, Kyle Matthews our letting manager always kept us updated with the tenancy situation, trying to find a new tenant asap
Aseel · 25 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
