Trusted Agent profile · Fulham
★★★★★
635 reviews across 2 platforms
15 The Boulevard, Fulham, SW6 2UB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 635 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Fulham office, from every platform, shown as written. First names only.
5/5
GoogleThis review is for Helen at Benham and Reeves She was a professional, polite and very helpful agent. A great experience and an excellent service I would hightly recommend it. I thank you on my behalf and my husband's.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sarah, it's great to hear such positive characteristics mentioned about our lettings staff as we do strive to provide a personalised service. Many thanks, Emily Taylor B&R
5/5
TrustpilotThey help to manage the apartment until…
They help to manage the apartment until now.Quick response to any inquiry and very helpful all the times.
4/5
GoogleQuite helpful but wrong keys given to the inventory clerk which added to stress on check in.
Hi Olivia, thank you for leaving a four star rating here, we're glad it got resolved and wish you well with your tenancy. - Emily, B&R
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
TrustpilotShali Motichande
Efficient and excellent service
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
5/5
TrustpilotGood and detailed service
Good and detailed service, handle the lease properly.
Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R
5/5
GoogleTeam @ B & R offered me great support and assistance to rent my new flat! Great Team of capable professionals
Thank you for this lovely feedback Ferruccio, we are thrilled to hear you've had such a good service experience with our lettings team. Thank you for sharing a five star rating, we appreciate it. - Emily, B&R
5/5
GoogleShaun & Edelyn helped me successfully find a suitable house and are a company worth trusting.
Thank you very much for sharing a five star rating here. We are very pleased to hear you've had such a positive experence renting with us, we wish you well in your new home. - Ruth, B&R
5/5
GoogleShaun & Edelyn helped me successfully find a suitable house and are a company worth trusting.
Thank you very much for sharing a five star rating here. We are very pleased to hear you've had such a positive experence renting with us, we wish you well in your new home. - Ruth, B&R
5/5
GoogleExcellent service at Benham & Reeves with Helen Ramsay in Lettings. Super helpful, friendly and accommodating :) I always rent through these guys for good value, and the personal touch. Thanks B & R, Kate.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Kate, we really appreciate you taking the time to give our Imperial Wharf lettings team this lovely feedback. We're glad you valued the personalised service, this means alot to the team. Kind regards, Emily Taylor, B&R
5/5
GoogleGiuseppe matched me with an amazing place I can call home. He was absolutely helpful and arranged the process to be as smooth as possible.
Hi Farah, thanks for sharing your five star rating here and for mentioning your positive service experience. We're really glad to see such lovely feedback. - Emily, B&R
1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
5/5
GoogleI am satisfied with the service provided by (Benham&Reeves (Deimante Nacyte) for all 100%))
Hi Viacheslav, thank you very much for sharing a five star rating here. We're very pleased to hear you've had such a positive service experience with Benham and Reeves. Diamante is very happy to see this. - Ruth, B&R
5/5
TrustpilotI am very satisfied with Kyle and…
I am very satisfied with Kyle and Veronica's help during my renting. The service is very good, thank you！
Hi Xinran, thanks very much for sharing a five star rating here, we're pleased to hear you are happy with the lettings and management service.- Emily, B&R
5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
5/5
TrustpilotVery satisfied
Very satisfied, great communication, Wesley & Veronica in the Fulham Reach office we're superb in both setting up and later renewing our lease
Hi Roly, thanks very much for your five star rating and kind comments, this is greatly appreciated by Wesley & Veronica at the Hammersmith lettings branch, thank you!- Emily, B&R
1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves's Fulham office has 635 reviews across two platforms: 217 on Google, 418 on Trustpilot (across the whole business).
Benham and Reeves Fulham is rated 4.6 out of 5 across all 635 reviews, and 4.7 out of 5 on Google from 217 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Fulham won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
Benham and Reeves Fulham, 15 The Boulevard, Fulham, SW6 2UB.
