Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Wong · 6 July 2023
Agent replied · 21 February 2024
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
★★★★★ 5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Mustafa · 29 July 2023
Agent replied · 21 February 2024
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
★★★★★ 5/5
GoogleThe enthusiastic team provided a very professional and efficient service and I am very satisfied with the property rented. No agency fees, quick response to messages，and impressive detailed inventory reports. Plus, a special thanks to Wesley!
Mengxi · 24 February 2023
Agent replied · 24 February 2024
Thank you Mengxi for sharing your five star rating here and for your kind comments about the lettings service you've had from Wesley and the team here. We're glad to know you're settling in well and have had such a positive service experience.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Franco · 21 February 2023
Agent replied · 21 February 2024
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
★★★★★ 1/5
TrustpilotHorrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.
Javier · 22 June 2023
Agent replied · 21 February 2024
Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R
★★★★★ 5/5
TrustpilotThomas Grossi
Thomas Grossi, Benham & Reeves, Ealing branch is an experienced and talented sales person who is completely reliable ensuring a thorough job from start to finish. My experience of Tom and his awareness of the housing market has always been first class. I would highly recommend him as an extremely nice chap to deal with.
Happy · 8 November 2024
Agent replied · 28 December 2024
Hi, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Tom's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
★★★★★ 5/5
TrustpilotThank you Rahim!
Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.
Debaleena · 27 June 2024
Agent replied · 24 August 2024
Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExceptional Service
I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Natalie · 22 August 2023
Agent replied · 21 February 2024
Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
AK · 28 September 2020
Agent replied · 21 February 2024
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
★★★★★ 5/5
TrustpilotVery prodessiona ,helpful and…
Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro
Alejandro · 28 March 2023
Agent replied · 21 February 2024
Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R
★★★★★ 5/5
TrustpilotMy letting agent
My letting agent, Rahim Velji, is very professional and helpful.
Aoran · 8 March 2026
Agent replied · 19 June 2024
Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotFriendly and easy to deal with.
S · 8 April 2026
Agent replied · 11 June 2026
Hi SP, thanks very much for your review, we are glad to hear you've found us friendly and easy to deal with, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 1/5
GoogleWorst service. The property manager has failed to address any of the issues that we have communicated since we moved to this new property. Not only that, there's no communication from her on our multiple followup emails. And I am not …
Jalpa · 20 April 2025
Agent replied · 20 March 2026
Hi Jalpha, we're very sorry to hear this and if you would like to make a formal complaint, its best you send an email to complaints@benhams.com so this can be investigated and any necessary actions taken. Thank you for your patience.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEfficient Sales Team
The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.
Yoon · 16 August 2024
Agent replied · 24 August 2024
Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R
★★★★★ 5/5
TrustpilotShaun and Edelyn have both been…
Shaun and Edelyn have both been fantastic. I had a great experience and would definitely recommend Benham & Reeves.
Yi · 14 December 2025
Agent replied · 26 December 2025
Hi Yi, thanks very much for sharing a five star rating here and for your positive feedback which Shaun and Edelyn n our Woolwich lettings team are thrilled to see shared here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have thoroughly enjoyed my experience…
I have thoroughly enjoyed my experience with Benham & Reeves. They are amazing at communicating and always very pleasant. Specifically Di and Joanna who assisted with my tenancy.
Obenewa · 18 September 2025
Agent replied · 27 September 2025
Hi Obenewa, we are very pleased to hear you've had a good service experience renting a property with Benham and Reeves, both Di and Joanna are pleased to hear you've felt well supported with the tenancy. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham & Reeves
Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.
Sultan · 13 November 2022
Agent replied · 21 February 2024
Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R
★★★★★ 5/5
GoogleThe staff are very helpful and friendly especially Helen who has gone above and beyond to rectify any issues and we are always greeted by her beautiful smile. She is a great asset to Beenham&Reeves and we thank you for being such an excellent business.PositiveResponsiveness, Quality, Professionalism
Jazz · 20 June 2021
Agent replied · 19 June 2024
Thank you Jazz, it's lovely to hear of your positive service experience at our Imperial Wharf lettings branch, thanks also for the five star rating, we really appreciate it.
Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotPleasure of working with D. Gong and team
We had the pleasure of working with D. Gong at Benham and Reeves for over a decade, and we can't recommend him and his team highly enough. They have consistently gone above and beyond to ensure our letting needs are met, and help the void period as short as possible. Thank you!
Property · 28 November 2024
Agent replied · 28 December 2024
Hi, thanks very much for sharing a five star rating here which Di and the lettings team are very pleased to see. We are very glad you've been able to benefit from all the expertise on hand here. Thanks very much for your custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleWhat an amazing rental experience! This is my first time renting through Benham&Reeves, and it was fantastic! Special thanks to my advisors Iveta and Veronica.
Yuxin · 14 October 2025
Agent replied · 13 November 2025
Hi Yuxin, we are pleased to hear you are having such a great experience renting with Benham and Reeves Imperial Wharf. Both Iveta and Veronica are glad to hear everything is working out well for you. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI was very happy with the service provided by Benham and Reeves, Raj was very helpful during the whole process
Tika · 3 February 2024
Agent replied · 24 February 2024
Hi Tika, thanks very much for sharing a five star rating, we are very pleased to hear you've had such great service with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent professional service
Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.
DR.GIRI · 11 April 2024
Agent replied · 19 June 2024
Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R
★★★★★ 5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Palmira · 16 October 2020
Agent replied · 21 February 2024
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleRaheem has been a great help and I highly recommend!
Jacques · 25 July 2024
Agent replied · 24 August 2024
Hi Jaques, many thanks for your feedback here which Rahim is pleased to see, we're glad to hear you've had a good service experience with Benham and Reeves Lettings.
- Emily, B&R
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