Every review we hold for the Fulham office, from every platform, shown as written. First names only.
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5/5
GoogleRaj and Anne were extremely helpful!
Camila Β· 20 April 2025
Agent replied Β· 20 March 2026
Hi Camilla, thanks very much for sharing a five star rating here which Raj and Anne are very pleased to see, we are glad you've found the lettings team extremely helpful. Thanks for your custom, it's appreciated.
- Ruth, B&R
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5/5
GoogleGreat service by Yoshi and team!
Chee Β· 20 April 2025
Agent replied Β· 20 March 2026
Hi Chee, we're very pleased to hear Yoshi and the Japan Desk have provided a great service to you. Thank you for your custom with Benham and Reeves.
- Emily, B&R
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5/5
TrustpilotI have been a landlord utilizing theβ¦
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Jonathan Β· 26 February 2024
Agent replied Β· 28 February 2024
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
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4/5
TrustpilotI would really like to express myβ¦
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always π
Amina Β· 14 November 2024
Agent replied Β· 28 December 2024
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
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5/5
GoogleVery smooth letting experience. Helped us find our tenants within days. Comprehensive services are provided and always responsive to questions. Our agent Qilin Wang has been most helpful and responsive. Will recommend their service to anyone.
Jason Β· 26 November 2023
Agent replied Β· 24 February 2024
Hi Jason, thank you for your kind comments and the five star rating shared here. Our lettings team are very pleased to see this and we are very pleased to hear you've found our team responsive and so helpful.
- Ruth, B&R
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5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Mark Β· 29 April 2026
Agent replied Β· 11 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
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5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
Nat Β· 28 October 2023
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1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clementβ¦
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
D Β· 27 May 2026
Agent replied Β· 11 June 2026
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database.
Saying that YOU have been living 4 years living at this property is being looked into by our compliance team.
WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY.
- Emily, B&R
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5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Timur Β· 8 February 2024
Agent replied Β· 21 February 2024
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
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5/5
GoogleHelen Ramsey looked after the letting of our appartment in Regal house.
We built up a very good working relationship with her and were very reassured at all times that she would get a good tenant which has just been achieved .
Helen was most professional and a pleasure to deal with. Thank you Helen .PositiveResponsiveness, Professionalism
Anne Β· 25 August 2021
Agent replied Β· 24 February 2024
Thank you Anne, we're really pleased to hear you found our lettings service at Imperial Wharf so helpful and professional, it's great to for us to receive this positive feedback. Emily B&R
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5/5
TrustpilotNick Hubbard has been very helpful fromβ¦
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
Tao Β· 27 August 2025
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5/5
GoogleBenham & Reeves stands out as the ultimate rental solution. From the outset, Raj and Anne impressed me with their professionalism and dedication. They listened attentively to my needs, presenting a range of perfectly matched options and guiding me through the entire process with efficiency and transparency.
Even after securing my rental, their commitment to customer satisfaction continued to shine through.
Honestly, I hardly give any reviews, but since I am deeply content, Iβd like to add to this.
βWith Benham & Reeves, you can trust that you're in good hands.β
Amit Β· 3 February 2024
Agent replied Β· 24 February 2024
Hi Amit, thank you very much for sharing a five star rating and for your kind feedback about the service you've had from our lettings team. We are very pleased to hear we were able to find you the perfect rental property to match your needs.
- Emily, B&R
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5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew Β· 18 August 2022
Agent replied Β· 21 February 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
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5/5
GoogleI was referred to Glen Neligan of Benham & Reeves by a friend and was extremely happy with the exceptional service I received from him in terms of finding an appropriate flat to completing the final agreement. He answered all my queries promptly and went above and beyond to accommodate all my requests. I would therefore wholeheartedly recommend Glen to anyone looking for letting services.
Nusrat Β· 25 February 2019
Agent replied Β· 24 February 2024
Dear Ms Kamal,
Thank you for taking the time to review our lettings branch at Imperial Wharf. I am pleased to learn that Glen and the team were able to assist you in finding the right property. Wish you the best with your tenancy.
Kind regards,
Emily Taylor
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4/5
GoogleIt is well known that Benham & Reeves are a well trusted agency, I know that cause my father also knows them and has been in business with them. However, I had few issues with slowness of communication, sometimes not getting an email response and even one very bad encounter which I had to raise an official complaint about via email; however, the response to the complaint was very quick and everything was sorted that same day which made me satisfied. In conclusion, I would come back to them if I needed.
Eman Β· 27 January 2024
Agent replied Β· 24 February 2024
Hi Eman, thanks for taking the time to give feedback here, we do hear you and appreciate it. We're glad that overall, you've had a good service experience with us.
- Emily, B&R
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5/5
TrustpilotVery efficient and thorough when itβ¦
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine Β· 24 January 2024
Agent replied Β· 21 February 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
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5/5
TrustpilotPenny was fantastic and really made theβ¦
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Alex Β· 18 November 2024
Agent replied Β· 28 December 2024
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
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4/5
GoogleThe property administration is properly carried out: the service charge and ground rent accounts received are promptly sent to us for settlement. The property's utilities are resolved in a timely fashion, and this ensures as the Landlord our payments to related invoices and government charges are made on time.
Cher Β· 20 May 2025
Agent replied Β· 20 March 2026
Hi Sir, we appreciate you taking the time to leave a review for the landlords service you are receiving from our Imperial Wharf lettings team. We are glad you are benefiting from all our core services and your let continues to go smoothly. Thank you for your custom.
- Ruth, B&R
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5/5
GoogleBenham and Reeves has assisted me greatly in letting and managing my properties in UK. I was deeply impressed that Mr Shaun Tan could find the tenant and arrange the signing of tenancy agreement in a very short period of time. Very satisfied with the services provided by B&R.
Dou Β· 20 May 2025
Agent replied Β· 20 March 2026
Hi Dou Dou, we appreciate you taking the time to give this feedback for the lettings and property management service. Shaun and the lettings team are very pleased to see this and know they are meeting your service expectations. Thank you for your continued custom.
- Ruth, B&R
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4/5
GoogleI have rented through Benham and Reeves for 3 years - Helen has been a staple of professionalism and support over these 3 years.
She has gone above and beyond in terms of service and you could not ask for a better agent.
She is the saving grace of this imperial wharf office.
Lydia Β· 24 February 2022
Agent replied Β· 24 February 2024
Thanks Lydia, we are very grateful for your review, it really helps us to keep striving to do better. Kind regards, Emily Taylor, B&R
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5/5
TrustpilotI'm happy to renew the tenancy with Rajβ¦
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Kanny Β· 20 March 2024
Agent replied Β· 21 March 2024
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
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5/5
TrustpilotI had a very positive experience withβ¦
I had a very positive experience with Benham & Reeves. The service was professional, efficient, and always helpful. Yoshi Tsuji, was excellent throughout Overall, itβs been a smooth and pleasant cooperation, and Iβm very satisfied with their service.
Jennifer Β· 7 September 2025
Agent replied Β· 29 October 2024
Hi Jennifer, thank you for sharing a five star rating here, we are pleased to hear you've been having such a great service experience with Yoshi in our lettings team. We are glad things are working well for you and you feel well supported. Thank you for your continued custom.
- Ruth, B&R
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5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Barry Β· 19 February 2026
Agent replied Β· 25 February 2026
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities.
Emily, B&R
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5/5
TrustpilotThanks Rahim for assisting us inβ¦
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Glaiza Β· 19 December 2023
Agent replied Β· 21 February 2024
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.